Battle.net Authenticator For Iphone...WARNING

#0 - April 27, 2009, 4:27 p.m.

Just got off the phone with Blizzard. I've used the blizzard autheticator for the iphone and over the weekend my phone crashed and I lost the program. Reinstalled the program, and it didn't sync with my account, so I was forced to call Blizzard about this to get it resolved. I was told over the phone that in order to have this removed you must fax over documentation to prove you are the owner. That having your phone number on the account, your credit card number used to pay for the subscription, and access to the email address on the account is NOT enough. This is ridiculous. Banks don't have this much security on account access. My opinion is, don't bother using this, if something happens its not worth the hassle to get it taken off.

Sirantus

#1 - April 27, 2009, 4:53 p.m.

I understand that the process to remove your authenticator may be rather frustrating, Nikkotine. However, being that many players get an authenticator after a compromise has already occurred, using verification of normal account details alone could negate the security the authenticator is meant to provide. It is for this reason that we require verification of the authenticator itself in order for the device to be removed over the phone.

In the event that you are unable to provide the required verification by phone, we offer an alternative method which requires an ID to be sent in with the request. This is so that we may ensure that we are assisting the correct individual.

While this process may pose an inconvenience, using verification of previous account information such as phone numbers or email addresses may result in potentially large decrease in the security an authenticator provides.

Additionally, in the future it may be a good idea to write down the serial number for your authenticator and store it in a safe location. This way if the application is ever deleted, the information needed to remove it from your account is not lost.

I hope that we are able to get the situation resolved for you shortly, and we are able to get you back online soon.