Account Hacked then Banned?

#0 - April 26, 2009, 7:57 p.m.

Hey, my account recently got hacked, i called in got it all sorted out, got my password back then as soon as i got on i put in a ticket.. was waiting on my character for 3 hours, no reply from any of the gamemasters on frostwolf.. So i logged off for 2-3 hours to do some RL things.. and when i get back i got BANNED.. yay... Here is the email i received..

Q u o t e:
Thank you for contacting the World of Warcraft Game Master Department regarding the compromised account.

Information regarding the status of this account has been forwarded a specialist for further analysis. When their evaluation is complete, you will be notified via e-mail of the status of the above account and the possibility of reimbursement. This may take a few days for you to receive notice, and we apologize for the wait.

Be aware your password will be reset in an effort to secure your account and prevent any unauthorized access. A separate e-mail will be sent with additional details after the reset is confirmed. Please make sure you are the only person using the account and access is not shared with anyone else. As a precaution, you may wish to take the following steps to ensure the security of this account:

--Run a virus scan on your computer to remove all viruses, Trojan files, and key loggers.

--Delete any UI modifications you may be using, and check to ensure that all future UI modifications you wish to use are obtained from a reputable source.

--Check all characters on the account for damage or item loss, and notify us of any additional discoveries by submitting another petition.

How am i supposed to Check any of my characters when im banned? Also, here are some of my characters so you can check since im on my friends account..
Hothotbank Frostwofl
Hearthritis Nathrezim
SupermÃ¥n Frostwofl
SMC Nathrezim
and a couple others that i cant think of right now..
So yeah please look into this because i still have arena to do. ;)

Aredek

#1 - April 26, 2009, 8:04 p.m.

Please review the following threads for more information on computer security and account recovery:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Particularly the following section of the Account Compromised Info Center:

Q u o t e:
6.1 My Account Was Banned!

Sometimes characters on a compromised account will be used for malicious activities. When this happens, the account to which these characters belong may be suspended, banned, or locked for exploitation.

If your account was penalized for actions which occurred while it was compromised, the appropriate recourse is to contact our Account Administration department as soon as possible. Our AA representatives may be reached by email or by web form.

Email: wowaccountadmin@blizzard.com
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Should you have any further questions or concerns why compromised accounts may be penalized, please see the following discussion:
http://forums.worldofwarcraft.com/thread.html?topicId=4071469304&pageNo=1&sid=1#3

Have you had an opportunity to send an e-mail to wowaccountadmin@blizzard.com, Vanilla?