Removing Authenticator from account

#0 - April 23, 2009, 9:14 p.m.

In the 4+ years that I've been in the game, I never had an issue with losing or someone stealing my account information. I am very careful with the websites that I visit and try to keep my antivirus and spyware detectors updated and my system clean.

Anyway, I decided that it would be a good idea to get an Authenticator just to add an extra layer of security (and peace of mind) to my account. My main concern is, if for any circumstance, if I would lose the authenticator or it would malfunction or get damaged, how would I go about getting it removed from my account and how difficult would the process be?

Malkorix

#2 - April 23, 2009, 9:51 p.m.

Thanks for being such a devoted World of Warcraft player, Keriam! It is awesome to hear you have kept your account safe for over 4 years. :)

Having a Authenticator attached to the account is an excellent way to protect yourself if the unforeseen happens and I applaud you for wanting to get one.

If for some reason the authenticator is damaged or malfunctions you will need to contact Billing & Account Services to get the device removed. Upon proper verification, the authenticator will be removed, and you will once again be back in game.

For more information on the Blizzard Authenticator please review the FAQ here:

http://us.blizzard.com/support/article.xml?articleId=24660

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