Paid Character Transfer Delays

Update, 4/21/2009 8:10:20 PM PDT

It would appear that this issue has since been resolved. Please let us know if any other issues arise with the Paid Character transfers.

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Update, 4/21/2009 11:20am PDT

We’ve implemented a possible resolution which we believe may alleviate those delays you've been experiencing and allow transfers to complete in a more timely manner.

In order to determine the success of this possible resolution, we hope to gather information from you. After the current Paid Character Transfer service maintenance is complete and all realms are back online, please let us know if you are still experiencing delays. I will be monitoring this thread actively and relaying all feedback provided to our technicians.

Please note that we do not yet consider this issue resolved and thus continue to work hard to get you all back in the game. We are truly very sorry for any frustration that might have been caused by this issue, though, and are deeply appreciative of the information you've all continued to provide. Thank you so much.

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Update, 4/20/2009 7:00am PDT

We believe we've identified a possible source of this issue and are working towards resolution at this time. While we've presently no ETA to provide, please know that we wish to get you back in the game ASAP and will work to keep you abreast of any changes or updates in progress.

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Greetings, all—

We are currently investigating delays in the Paid Character Transfer Service, and have informed the appropriate parties of the extended delays that have been reported throughout the Customer Service Forum. More information regarding this issue will be provided in this thread as it becomes available.

In an effort to keep all pertinent information in a single thread, we must humbly request that you keep all discussion of Paid Character Transfer delays isolated in this thread.

You have our sincerest apologies for any inconvenience caused as a result of this issue. Thank you for your patience and cooperation as we monitor this issue.

Keep it civil, folks. :)

New motto? It's nigh our creed. Patience is valued and appreciated in all its forms. :)

With that said, should any update be made available, it will be provided herein.

While we've only received isolated reports regarding delays affecting Free Character Moves, Raydric, all information has been forwarded and remains under investigation. At this time, however, this appears largely a PCT issue.


*edited for clarity

Such insight by way of an ETA is not available, Thecoon. If it were, we would be happy to provide it. :)

If any new information were available, we would provide it. We've absolutely no reason to withhold such from you, as we sincerely care about your experiences and wish to preserve them as best as possible.

Investigation continues at this time. As always, should any updates be made available, they will be relayed herein. :)

If I possessed an answer to such a question, Arathas, I would lend it. The information and feedback provided herein by yourself and fellow players are not being ignored or overlooked.

Q u o t e:
you can almost be certain this post and the rest will be deleted before to much longer. thats how blizzard CM's roll ive seen it done 100's of times. they cant be letting the upper management see this stuff now can they?

Why would that be necessary? :)


Good morning, all. We believe we've identified a possible source of this issue and are working towards resolution at this time. While we've presently no ETA to provide, please know that we wish to get you back in the game ASAP and will work to keep you abreast of any changes or updates in progress.

Q u o t e:
He said 'breast'.

So did you. Garts.

Q u o t e:
Thanks for the update, though it leads me to believe that Blizz wasn't actually working on it all of yesterday, but waiting for the techs to come in today :(

This is incorrect, but I do understand why you may hold such a perspective. We've actually technicians on staff and on-call all hours of the day—including Sundays. :)

This issue was indeed under investigation by our technicians yesterday, Charheals. As a result of such an investigation, we're now working towards resolution. No ETA as of yet, but progress has and is still being made.

Hey all, as non-update update: Our technicians remain active in their endeavors to resolve Paid Character Transfer delays. Unfortunately, we do not yet have an ETA to provide; however, we are making every effort to resolve this issue as quickly as possible.

Many of you have noted that your transfers have completed—this is awesome, and I thank you so much for your reports. We understand there are still of number of you affected by delays, though; we're very sorry for any inconvenience this is posing and so continue to pursue global resolution. We want all of you back in the game and playing as desired.

As always, once we've any new information to provide, we'll do so herein. Thank you all for keeping this thread on-topic and civil, and for the feedback and patience you've provided and shown these days past. It's very much appreciated.

Let's avoid the infighting, ladies and gents. This is a frustrating experience for everyone; there's no need to potentially compound that by antagonizing one another. :)

Assumptions ftl.

Q u o t e:
To be honest, Syndri, it's getting frustrating hearing the same thing over and over again. How is it that you have no new information to give us? I'm taking that as the technicians haven't made any progress in resolving the issue, which means- you guys should get new technicians.

I emphatize with your frustration wholly, Saelina, and do not fault you for wishing to express it herein. You are welcome to continue doing so, as well, so long as the conversation remains civil.

With that said, issues which affect our Paid Character Transfer service are often compounded, as multiple resources are involved. Resolution may thus take time to reach globally. And while we are seeing many transfers going through—a sign of progress—we are still continuing our work and will continue to do so until all pending transfers are complete.

Q u o t e:
just curious, while im waiting for the transfer can i play OTHER toons at all or do i have to stay off the account itself till the transfer is done?

You're absolutely welcome to play on other characters. :)

Morning, folks. :)

We’ve implemented a possible resolution which we believe may alleviate those delays you've been experiencing and allow transfers to complete in a more timely manner.

In order to determine the success of this possible resolution, we hope to gather information from you. After the current Paid Character Transfer service maintenance is complete and all realms are back online, please let us know if you are still experiencing delays. I will be monitoring this thread actively and relaying all feedback provided to our technicians.

Please note that we do not yet consider this issue resolved and thus continue to work hard to get you all back in the game. We are truly very sorry for any frustration that might have been caused by this issue, though, and are deeply appreciative of the information you've all continued to provide. Thank you so much.

That's certainly the hope, Nightxmarez. We understand that this possible resolution may not postively impact all players affected, though, and so remain receptive to any and all reports we receive.

Please keep me updated on the status of your character transfers following the conclusion of web and realm maintenance. I'll ensure that such information gets relayed to our technicians immediately.

Roger that, everyone. Can each of you provide me the following information so that I may relay it on?

Transferred character name and realm
Time transfer was initiated
Current total of hours in queue (approximate)

It's possible that these current delays are simply related to the number of requests in queue, but I'd like to remain cautious for the time being and treat this as a potential extention of the primary issue.

Thanks all. :)

Greetings all —

I am happy to inform everyone that the transfers continue to be processed appropriately; however, it may simply take some time for all of them to be processed.

We will continue to keep an eye on the situation and ensure that no other issues arise regarding the matter.

It would appear that this issue has since been resolved. Please let us know if any other issues arise with the Paid Character transfers.