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Unmerging Battle.net Accounts

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Ripstorm
#0 - April 18, 2009, 9:23 p.m.
Blizzard Post
Ever since I've merged accounts with Battle.net everything has gone wrong. On numerous occasions (including the past 24 hours) I've been unable to log on to WoW on my battle.net Account, but it will let me log on regular accounts. Can I be un-merged?
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Syndri
#3 - April 18, 2009, 9:38 p.m.
Blizzard Post
Q u o t e:
I can't find the blue post on this right now, but, you cannot unmerge accounts.


This is actually incorrect. :)

Ripstorm, should you wish to explore the possibility of de-linking your WoW account(s) from an umbrella Battle.net account, please contact Billing & Account Services at your earliest convenience (and during open office hours). While I am unable to provide any form of guarantee, please know that our Billing representatives are always happy to assist where and when they can.

Billing and Account Services
  • Email: [email protected]
  • Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Cheers!
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Syndri
#5 - April 18, 2009, 10:01 p.m.
Blizzard Post
As Billing office hours are presently Monday thru Friday, Ripstorm, response prior to the conclusion of this weekend is sincerely unlikely.

I would encourage you to phone in, if possible. This will allow you a more direct line of communication (no pun intended) and perhaps eliminate redirections should a call-in be necessary. :)
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Orlyia
#13 - Oct. 14, 2009, 9:30 a.m.
Blizzard Post
Let's not bump posts from April folks.

Battle.net accounts are going to be required to play, very soon.

You may want to pursue the reason why you can't log in instead.

The most common is a port issue - or a virus scanner that may need tweaking to allow a Battle.net connection.

Trend Micro Anti-Virus is the most notable one for that.

Contacting our Tech support folks would likely produce good results if you need help with configurations.

Technical Support:

For Technical Issues, you can continue to utilize our other forms of support:
Automated Telephone Support: 1 (949) 955-1382
  • o Support site solutions:
    http://us.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2316
    o World of Warcraft Technical Support Forum:
    http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1
    o Our Mac Technical Support Forum:
    http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11111


    • The Battle.net connectivity FAQ is here....

    http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26433