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L80 DK Talent Points Problem

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Kaspian
#0 - April 16, 2009, 3:38 p.m.
Blizzard Post
Last night I noticed that my L80 DK (the one I am posting on) was showing only 70 talent points used, but 0 available. He is full Blood spec'd and the one point assigned to Heart Strike is not showing assigned in the Talent Tree. The spell itself is still available and active on the tool bar. I have done a complete reset including removing all third-party add-ins with none currently active on this character. This is one of 7 L80s on Madoran (Alliance) along with one L63. None of the other high level characters seem to be showing any anomalies with their talent trees.

Any suggestions on how I might be able to correct this problem? Thanks.
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Aredek
#7 - April 17, 2009, 2:59 p.m.
Blizzard Post
It is likely that you will need to open an in-game petition to enlist the aid of our Game Master staff, Kaspian. We do, however, recommend that you follow the steps below to reset your user interface before doing so.

    1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.
    2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.
    3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.
    4) Restart your computer.
    5) Please do not reinstall Addons prior to testing the issue you were experiencing.
    6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.
    7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.

Thank you for your patience, folks.