Patch 3.1 Issues & Updates - Please Read!

#0 - April 18, 2009, 4:13 p.m.
Blizzard Post
Greetings, everyone, and welcome to Patch 3.1.0 & 3.1.1!

Below you will find a list of known issues with which the Game Master department may assist. While this list is not comprehensive, we will strive to update it as more information becomes available.

Ongoing Issues

Missing or Incorrect Talent Points & Dual-Specs

"Stuck" Characters

For additional information regarding known issues, we encourage you to review the following resources:

Patch 3.1.0 Known Issues

3.1.0 Common Issues

Recent In-Game Fixes - 4/30/09

For issues experienced that are not represented herein or within those threads linked, please consult the Bug Report Forum (for in-game issues) or the Technical Support Forum (for client-side concerns), respectively.

Bug Report Forum

Technical Support Forum

Thank you!
#2 - April 18, 2009, 4:43 p.m.
Blizzard Post
Ongoing Issue - Missing or Incorrect Talent Points & Dual-Specs

Update, 4/29/2009

Our Quality Assurance Team is looking for your feedback!

If you have experienced a loss or full refund of spent talent points after leveling up, please post within the following thread:

If you have experienced a loss or full refund of spent talent points that neither you nor the Game Master department initiated and is not related to leveling up, please post within the following thread:

We respectfully ask that you refrain from commenting in these threads if your issue is not directly related to talent point refunding or loss and to continue with those steps listed below.

Thank you.


We are presently aware of a variety of talent related issues that may be affecting your gameplay. Our Development and Quality Assurance teams are currently working to address these issues for all players as quickly as possible; however, the following information may prove helpful in the meantime.

    1) Too many or too few available talent points –
    Should your character's talent interface display an incorrect number of available points, it is recommended that you first proceed with a full reset of your UI ( You may wish to preserve your AddOns by moving your AddOns folder to a separate location prior to performing the steps, but please test this issue before reinstalling them!

    If the issue persists following this reset, the Game Master department may be able to assist by providing a talent wipe for the target character. We thus encourage you to submit an in-game petition with the following information included:

      - Character name and realm
      - Brief description of issue
      - Confirmation that UI has been reset

    If a talent wipe is provided, we recommend that you enable "Preview Talent Changes" * prior to redistributing points. While this particular step is not a guaranteed workaround, it has proved successful in preventing additional issues for many players.

    Attention: If the character that is having this issue is not level 80, there is a possibility that this issue may reoccur as you level. Should this happen, please enter a new petition at that time and we will be happy to assist.

    2) Talents are being partially reset when swapping between saved dual specs –
    Some talent points are being wiped upon switching from one spec to another; we are aware that this is occurring and are presently pursuing resolution. In the meantime, it will be necessary to re-distribute your talent points when this occurs. We sincerely apologize for any resulting inconvenience, and hope to remedy this issue as soon as we can.

    A possible workaround to this issue has been suggested on our EU forums here:

    3) Talent points not showing up correctly in the talent tree –
    In some cases, points invested in talents may not appear within the talent tree. This is believed to be a display issue only, and the all appropriate bonuses and skills should be bestowed upon your character. (

*NOTE: If you have enabled the new "Preview Talent Changes" option (found in Interface options -> Display) you must press "Learn" before any changes to your talent tree take effect. This button is located on the very bottom of the talent tree window.
#3 - April 18, 2009, 5:30 p.m.
Blizzard Post
Ongoing Issue - "Stuck" Characters

It has come to our attention that some players are becoming "stuck" during game play. This can take several forms: being stuck in limbo, floating in space, trapped on terrain, locked at a loading screen, or disconnecting repetitively once within the in-game world.

If you are actually able to log into the game, but are stuck in 'limbo', then you may be able to free yourself with some help. You could try one of these resolutions:

    • Ask a friendly Warlock to summon you
    • Ask friends to summon you at a level-appropriate Meeting Stone
    • Use the "Auto Unstuck" feature accessed via the In-Game Knowledge Base

If these methods prove ineffective or are unavailable to you, then it would be best to submit an in-game petition from a different character on the same account. Please include the following information:

    - Name and realm of the stuck character
    - Location of character prior to it becoming stuck
    - Whether you are stuck at the loading screen, are unable to remain in-game, are trapped on terrain, are unable to find your body, or fell ‘through the world’

We deeply apologize for any inconvenience and hope that you're able to get back into the game very soon!