Ho do I recover a Battle.net account?

#0 - April 15, 2009, 5:16 p.m.
Blizzard Post
My Battle.net account was recently hacked into due to me being an idiot and giving out my User Name and Password in a fake "Blizzard" e-mail. How do I go about getting back my Battle.net account and what information do I need to get it back?
#5 - April 15, 2009, 6:39 p.m.
Blizzard Post
Q u o t e:
My Battle.net account was recently hacked into due to me being an idiot and giving out my User Name and Password in a fake "Blizzard" e-mail. How do I go about getting back my Battle.net account and what information do I need to get it back?


The steps for recovering a Battle.net account are very similar to that of recovering a World of Warcraft account. You may first want to scan your computer for any malicious software. Additional suggestions regarding account and computer security may be found on the following sticky:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Once you are confident your computer is secure, you may attempt to recover your Battle.net password via the following link:

Battle.net Password Retrieval
https://us.battle.net/account/support/password-reset.xml

If you experience any difficulty with retrieving your password online, you are always welcome to contact the Billing department by phone for additional assistance. Our Billing team should be happy to help you retrieve the password for your account as much as they can.

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Finally, once you have recovered access to your account, you may want to review the information available on our "Account Compromise Info Center" sticky:

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1