#8 - April 9, 2009, 7:56 a.m.
Q u o t e:
well my nortons been saying i had trojan virus for a while now and it can't remove it but i thought it would quarantine it or something. i dont know how to remove this virus should i just reformat windows?
Please take a look at this sticky, it may prove beneficial.
Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1
Also, once you are certain your system is clear, I'd highly recommend changing your email password as well.
Compromised accounts having actions taken against them is common. They don't steal accounts to do nice things with them :)
Account Administration can sort all this out for you if you were compromised.
A few things to remember about malware.
Not all scanners can pick up all infections. This is especially true of 'virus' scanners, and malware commonly known as keyloggers. I'd recommend running one for viruses and one specifically for keyloggers/spyware at a minimum.
It's entirely possible to have multiple infections on the same system.
It's very important to update your scanning software with EVERY use, or at the very least check for an update. Malware can morph quickly, scanners have to update to find them.
If you do any credit card transactions or banking from that system, you might want to keep an eye on those as well. Folks that put malware on a system will grab any information they can use, including personal identification information for identity theft.
I do wish you all the best of luck.
