Mobile authentificator

#0 - April 12, 2009, 2:18 a.m.
Blizzard Post
I Used the athentificator, and for some reason it dosn't work anymore, now i can't log into wow or account management.

Sorry for bad english
#1 - April 12, 2009, 2:21 a.m.
Blizzard Post
Q u o t e:
I Used the athentificator, and for some reason it dosn't work anymore, now i can't log into wow or account management.

Sorry for bad english

Is there any sort of error message, Keysersoze? Can you tell me exactly what you see when you try to use the Mobile Authenticator, please?
#6 - April 12, 2009, 3:12 a.m.
Blizzard Post
Q u o t e:
can't play till Monday?


Sorry, Keysersoze, I was looking into the possibilities of what could be going on here. Is there any chance that you may have reset the authenticator, instead of syncing it, mate? I simply ask, because if you reset it, that may be cause for these issues. Regardless, I am afraid that you, unfortunately, will be required to wait until Monday to speak with Billing and Account Services. I would suggest that you try logging into your Account Management, to try and remove the Authenticator . . . but as you said, you do not have the ability to do so at this time.

I am terribly sorry, Keysersoze, but your best bet is to contact Billing when they are open:

Billing & Account Services:

Hours of Operation: 8AM to 8PM PST— Monday through Friday

#8 - April 12, 2009, 3:33 a.m.
Blizzard Post
Q u o t e:
What information are they going to ask so i can get them ready while i can't play?


I would make sure to have your iPod Touch, or iPhone, handy when you call them. Also, make sure to have all your account information readily available as well. With those bits, you should be good to go.