Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Mobile Authenticator Issues - 3/27/09

Forum Avatar
Reythur
#0 - March 28, 2009, 4:22 a.m.
Blizzard Post
Greetings all —

If anyone is presently experiencing an issue with being unable to login to their Battle.net Account after associating their new Mobile Authenticator, we will do everything we can to assist.

Please contact our Billing and Account Services Department using one of the following phone numbers:

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PST
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

Please make sure that you have your Mobile Authenticator on hand as Billing Representatives will need the serial number found within the application.

Thank you!
Forum Avatar
Reythur
#31 - April 3, 2009, 6:38 a.m.
Blizzard Post
Q u o t e:
Hello
Please can we have an update on this issue ?
Is it now safe to merge accounts and use authenticators ?

There's nothing actually wrong with the application itself.

As far as I am aware, one of the common issues is that the serial code on the phone is being reset by the user and you're unable to get the old one — the one you linked to your account — back.