#4 - March 28, 2009, 3:41 p.m.
To begin, Nogarybutyou, I would encourage you work towards bolstering your account's security. We've much information available on this topic, including the following resources:
For ease, however, here are some quick steps you may wish to complete as soon as possible:
- Complete operating system updates regularly (preferably as they become available).
- If you use FireFox, install NoScript and run it consistently while browsing.
- Run antivirus and anti-spyware scans weekly.
- Be aware of "phishing" emails and websites, and do not to respond to any invalid requests. Remember that a Blizzard Employee will never ask for your password.
- Monitor the availability of your email address and do not post it publicly.
Following, please inform your brother of this possible compromise. Should he wish to retrieve access to his account and begin an investigation into possible items lost, he is welcome to contact our various Support departments—we'll be happy to assist in any way that we are able.
To retrieve access, your brother can contact Billing & Account Services during open office hours (or at his next earliest convenience). Please note that only your brother, the owner of the account in question, will be able to begin the retrieval process.
Live Representatives Available Mon-Fri, 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
Once your brother is able to log back into his account, he'll likely want to submit an in-game petition to report any losses incurred due to compromise. If he's unsure of what may need to be included in such a petition, please feel free to refer to the following format:
- Whether or not any characters have been transferred
- If characters have been transferred, which ones—include both original name and realm
- Whether or not characters have been deleted
- If character have been deleted, which ones—include both name and realm
- Whether or not inventories have been purged or sold
- Whether or not gold is missing
- If gold is missing, in what amount
- If a guild bank was affected
If any characters were transfers, have your brother complete our Paid Character Transfer Abuse webform, as well:
In the meantime, you may wish to open a petition on behalf of your brother's account. You're welcome to follow the same format, too; however, just be sure to state that the account from you are submitting a petition is not the account question and to list the account name of the one that is. For example: "I believe account <ACCOUNTNAME> was compromised last evening."
While I'm unable to guarantee that we will be able to act on such a report—as we prefer such to come from the registered owner—there's absolutely no harm in asking. :)
This information and more may be found within our
** Account Compromise Info Center ** center, found here:
If you've any further questions, though, please let me know!
