#0 - March 23, 2009, 8:44 p.m.
Login Issues - Post Here
#10 - March 23, 2009, 8:56 p.m.
- ========================================================
So that I may look into this matter further, can those of you unable to access your target realm please provide the following information:
- - At what step does the log in process stall?
- Which realm are you presently attempting to access?
- Are you able to access other realms (yes/no)?
- Are you using a Mac to access our game client (yes/no)?
Thanks, all!
#15 - March 23, 2009, 8:59 p.m.
Q u o t e:
- At what step does the log in process stall?
- Which realm are you presently attempting to access?
- Are you able to access other realms (yes/no)?
- Are you using a Mac to access our game client (yes/no)?
#19 - March 23, 2009, 9:01 p.m.
Q u o t e:
Syndri, Im stuck at handshaking also, but Renduh can get on without an issue with her computer.
Are you presently attempting to access different realms, by chance?
#25 - March 23, 2009, 9:03 p.m.
#36 - March 23, 2009, 9:06 p.m.
For clarity: We're presently looking into an issue affecting Mac users at login. Should more information become available, I will provide it herein.
In the meantime, Sippy: You're unable to move past the "Handshaking" step, but are not operating a Mac?
#45 - March 23, 2009, 9:09 p.m.
Q u o t e:
Forum won't let me sign on my regular account, that one renewed this morning but the forum says the account is inactive.
This is a separate issue, Azuki. Check it:
Q u o t e:
Your payments are presently pending for those accounts mentioned. Regrettably, while this pending status is active, posting access may be limited. This is not an uncommon occurrence should one's billing cycle fall over the weekend.
Once your payment is finalized, you should be able to post within our forum network without difficulty. :)
#51 - March 23, 2009, 9:11 p.m.
Q u o t e:
Im past it now, but yes, I was not on a Mac, I was on a PC.
Interesting. Thank you for the report, though!
For clarity and curiosity: What's your OS?
#59 - March 23, 2009, 9:13 p.m.
Q u o t e:
I REALLY hope it gets fixed
Technicians are working on such goal as we speak, sir. :)
#64 - March 23, 2009, 9:17 p.m.
We are presently aware of and investigating an issue affecting Mac users at client login. Though we've no ETA at this time, updates will be provided herein as they become available.
#72 - March 23, 2009, 9:20 p.m.
Q u o t e:
Sorry if I sounded a bit harsh there, I was just adding personality to my post (lmao) but anyway, good to hear an update! :D
Nonsense! You sounded downright cuddly. Just wanted to ensure you and your fellow readers that we are working towards resolution actively and presently. :)
#77 - March 23, 2009, 9:22 p.m.
Q u o t e:
Its obviously not a realm issue
This is correct:
- Update: We are presently aware of and investigating an issue affecting Mac users at client login. Though we've no ETA at this time, updates will be provided herein as they become available.
#99 - March 23, 2009, 9:29 p.m.
Q u o t e:
We are presently aware of and investigating an issue affecting Mac users at client login. Though we've no ETA at this time, updates will be provided herein as they become available.
Investigating is still ongoing. And I've drank all my soda.
#145 - March 23, 2009, 9:49 p.m.
Q u o t e:
You know Blues in TS are recommending the work around I mentioned, yes?
Should one wish to merge their account with a Battle.net account to bypass this issue, they are most welcome—and you are most welcome to continue to provide the recommendation. As the service is presently optional, however, I'd rather the decision be made openly and solely by the end user.
Our goal is to the resolve the underlying issue and it is to that end that we are focusing our efforts. :)
#159 - March 23, 2009, 10:10 p.m.
Q u o t e:
My way gets them in now.
Yes, and I thank you for your resourcefulness. :)
My intent, however, is to ensure our players that the issue is being addressed through the appropriate channels, that it is a high priority, and that resolution will be met just as quickly as possible. It is we who must bend to resolve this matter, not our players.
As I noted, while those who are affected are welcome to follow those steps you've cited (http://forums.worldofwarcraft.com/thread.html?topicId=15864749241&postId=158632523003&sid=1#0), it is also important to state clearly that is not our desire to force our players to merge their accounts at this time if they do not wish to do so. The service is currently optional, as is the work around.
#160 - March 23, 2009, 10:22 p.m.
Link forthcoming. :)
#164 - March 23, 2009, 10:41 p.m.
Q u o t e:
I'm using a mac and i've successfully logged on :)
May I ask if you were able to accomplish this through a standard WoW account, or are you using a merged Battle.net account at this time? :)
#165 - March 23, 2009, 10:44 p.m.
Confirmation is always appreciated and will be sought wherever possible—thus my question to Aarons still holds, if he or she is willing. No stone unturned!
*edited for clarity
#167 - March 23, 2009, 10:54 p.m.
#173 - March 23, 2009, 11:09 p.m.
Locking this thread to prevent overlap. Should anyone continue to experience login issues—Mac and PC user alike—please do not hesitate to create a new topic.