Battlenet Account Gone - Blue Tracker

#0 - March 22, 2009, 4:58 p.m.

A couple of days ago I was able to create a Battle.net account and put my 4 World of Warcraft accounts under with no problems. Been using it since.

Today when I try to log in I get an error that the information I am providing is not valid.

When I go to Battle.net to retrieve my passowrd it is telling me my email address is not in the system.

I dont believe the account got hacked or I would have been at least notified if anyone changed anything via an email, at least i think I would have gotten a notification tha tha email changed.

What is going on?

Aredek

#1 - March 22, 2009, 5:07 p.m.

Is Spoonchick a character on one of the World of Warcraft accounts that was merged?

Aredek

#3 - March 22, 2009, 5:12 p.m.

Q u o t e:
Yes it is.

You are trying to recover your password on the login support site linked below, correct?

https://us.battle.net/account/support/login-support.xml

Aredek

#5 - March 22, 2009, 5:16 p.m.

Q u o t e:
That is correct. Tried many times.

What exactly does the error message say, Spoonchick?

Aredek

#9 - March 22, 2009, 5:23 p.m.

Are you certain that everything is spelled correctly, Spoonchick?

Is it possible that you may have mistyped the e-mail address or name either when entering this information on the retrieval form, or when you created the account?

Aredek

#11 - March 22, 2009, 5:38 p.m.

Scroll all the way to the top of this forum page, and look for your avatar in the upper right-hand corner of the screen. Click the "Options" button and enter your registered e-mail address into the appropriate field so that I may verify that everything is correct and current.

Please tell me once you have done so.

Aredek

#13 - March 22, 2009, 5:45 p.m.

The Battle.net account to which you are referring is registered under a different e-mail address. If you did not change this e-mail address, it is likely that someone has gained control of your account, and you will need to contact our Billing and Account Services Department to recover it. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

I encourage you to review the following stickies for more information on account and computer security:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=3773308319&sid=1

I'm terribly sorry for the confusion and frustration this has caused, Spoonchick. Please let me know if you have any questions.