Restricted by Parental Controls Issue

We have received several reports from our players stating that they receive the following error message when attempting to access their Battle.net account:
"Access to this account is currently restricted by parental controls. You can change your account settings from your online account management."

We deeply apologize for any confusion or inconvenience experienced as a result of this message. Fortunately, this issue is being investigated as a high priority at this time. While we currently do not have an ETA for when the issue will be fully resolved, any updates on the matter will be posted here as they become available.

Thank you for your patience and understanding in this matter.

Update - 8:18pm PST

Thanks for your continued patience everyone. We are still working towards a full resolution to the Parental Control Issue and will provide you with more information once it becomes available.

We are still investigating a complete resolution for this issue. That said, thanks to feedback from many of our players, we have been able to identify and confirm a few ways that may resolve the matter on an individual basis.

**Updated**
If you already have a Parental Controls password setup, please attempt to reset your password using the following link:

Parental Controls Password Reset
https://www.worldofwarcraft.com/account/parental-control-retrieval.html

After doing so please log into the Parental Controls portion of account management and set the schedule to be completely clear (All Green). You will then need to submit the new schedule using your new Parental Controls password and the "Submit Schedule" button.

If Parental Controls were not setup on your account prior to the issue, then please attempt to setup a Parental Controls password, and then manually deactivate them using the same steps as above. A direct link to the Parental Controls page can be found here:

Parental Controls Page
https://www.worldofwarcraft.com/account/parental-control-schedule.html

If you need any assistance in setting up Parental Controls, or need help recovering an old password, Billing department may be able to assist by phone.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Thank you again for your continued patience throughout this situation as we understand that it may be very frustrating.

We would like to thank all of you for your patience in this matter. At this time, it appears that most issues have been resolved. However, if you are still receiving this message when attempting to log in, please reply to this post with the following information:

• A character's name on the account in question:
  
• That character's realm:
  
• Are you linked to a Battle.net account?
  

This information will allow us to investigate any unique situations that players may still be experiencing.

I am sorry to hear that you are still experiencing this issue, Mamemon. I have updated the troubleshooting steps in my previous post, and this appears to resolve the issue in most cases. Please attempt the steps below and let me know if continue to experience the error message.

Q u o t e:
**Updated**
If you already have a Parental Controls password setup, please attempt to reset your password using the following link:

Parental Controls Password Reset
https://www.worldofwarcraft.com/account/parental-control-retrieval.html

After doing so please log into the Parental Controls portion of account management and set the schedule to be completely clear (All Green). You will then need to submit the new schedule using your new Parental Controls password and the "Submit Schedule" button.

Q u o t e:
I have gone through the Parental Controls reset process. However, Parental Controls are linked to an email address that is no longer valid. The information provided to me by Account Services will take a number of days to resolve. I would much prefer something be done on the back end while I go through the process of changing my email address on Parental Controls.

I apologize if this process causes any inconvenience. However, if the email address on the Parental Controls is out of date, it will need to be updated via the normal procedure in order to address the issue further.

As we process all emails and faxes in the order they received, an ETA for when your request will be processed is not available, but I assure that it will be done as soon as possible.

While we are continuing to investigate the matter to find a complete resolution for all players, we have identified a few procedures that may resolve the issue on an individual basis.

If you are still experiencing this error message, it may be best to contact the Billing department by phone for personal assistance. We can not guarantee a resolution will be available in every situation. However, it does appear that a majority of these cases are able to be addressed via Billing phone support.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Thank you everyone for your continued patience in this matter.