Account thieves delete charactors now?

#1 - Dec. 22, 2010, 3:49 a.m.

I've been key logged... again. This time after they took all my gold they decided to delete my main. Why..? Does this help cover their tracks or something? Are they just doing it out of spite?

Steeling my gold is bad enough, but I can understand why they do it. But deleting my main? Come on man!

At least this pushed my lazy butt to download that authenticator Iphone app. Seems password changes and a virus scan isn't enough these days.

Nevalistis

Support Forum Agent

#16 - Dec. 22, 2010, 4:49 a.m.

Antibody, we have a number of articles on account and computer security that you may consider checking out. And of course, if you have not already submitted a petition to request restorations for your characters, you may want to use our Account Recovery web form to do so.

I highly recommend doing a full security sweep for both your computer and your registered e-mail address first, however. Be aware that many of these types will work their way into your e-mail address so that they may have more control over your account. Changing your e-mail address password is important to do as well, or possibly even changing the e-mail associated with your Battle.net e-mail account, preferably to an e-mail you only use for Battle.net.

Account Recovery web form
https://us.battle.net/account/support/account-recovery.html

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Battle.net Dial-in Authenticator
http://us.blizzard.com/support/article/35806