#10 - March 11, 2009, 12:09 p.m.
A straight restoration right now really isn't taking that long.
Now, if there were transferred characters, if we've asked for identification to undo a lock, etc. - that adds time.
You mention the email was changed, have you called Billing yet to get that fixed? That's really the best way to handle that particular part of this issue.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm PST
E-mail Support - Billing@Blizzard.com
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283