Error 202: Account Upgrade

I'm terribly sorry to hear that you are having difficulties upgrading your account. If you are receiving an error when attempting to purchase the Direct Online Upgrade, please try the following:

• Clear your browser's cache, cookies and temporary Internet files
  
• Use a different browser(s)
  
• Flush your DNS (instructions here: http://us.blizzard.com/support/article.xml?articleId=21226)
  
• Correct and update out of date or incorrect account information (e.g. address, etc.)

Should the error persist, please purchase the retail copy of the Wrath of the Lich King. If this is not possible, please contact Billing and Account Services as they may be able to identify a more specific cause of this error and offer additional assistance. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Australian users should call 1-800-041-378 if the above number doesn’t work.
  
• Singaporean users should call 800-2549-9273 if the above number doesn’t work.
  
• All other international users should call: (949) 955-0283

Please be aware that if you are showing funds removed from your account following a failed transaction, it is likely that the funds are being held by your financial institution. Billing and Account Services has provided us with the following information regarding held funds:

Q u o t e:
Depending on your financial institution and the terms of your credit card, the authentication process may place a "funds held" for verification purposes. This is a temporary charge that will reverse itself automatically, generally within three to five business days. However, some financial institutions may hold the funds for up to 30 days, depending on their own policies. Please note that these charges are simply part of the verification system. Because of other circumstances beyond our control, these charges do not indicate whether a card will be accepted at the time of payment. In the event that the charges do not reverse in three to five business days (please allow for more time on holidays and weekends), please contact your bank and verify the charges in question. You may also want to inquire with your financial institution as to what their policy is on reversing "funds held" transactions.

If you received an error while attempting to use the Direct Online Upgrade feature via Account Management, and you see a pending transaction on your bank statement, please rest assured that Blizzard Entertainment will not collect the funds for all of those pending transactions if the upgrade was not successful on your initial attempt(s). If you require additional assistance with the Direct Online Upgrade service, please call the Billing and Account Services Department at your earliest convenience.

Thank you for your patience and understanding.

Best wishes.