Blackrock issues?

Okay guys, clearly there are some issues regarding where some issues are listed, including Blackrock. Currently, you can access Blackrock from the 'German' tab on the realm selection interface.

We're working to resolve this issue at the moment, but you should be able to log into the realm normally via that tab.

Q u o t e:
aye, I have some new tabs, Us / Oceanic / Latin America / English / Arena / QA

No german sadly

Hrm, have you checked through those tabs to see if Blackrock is displaying on any of them? On the client I am currently using, I'm able to see a variety of tabs, including a German tab currently.

Once again, the appropriate parties are aware and are working to resolve this issue for Blackrock, as well as several other affected realms, as soon as possible.

Q u o t e:
Lets see an actual legit Technician respond please..

I know you're frustrated, but that simply isn't going to happen, so let's put the brakes on those requests right now.

I'll provide updates here as they become available, and once again, this is being worked on as we speak.

Let's keep things civil, please.

There's no need to flame one another so let's keep it clean, huh guys?

Q u o t e:


Yes, it is on a German tab, because it is a German server. This GM saw a bunch of US complaints from a US server and then mistook the German Blackrock server for our server.

It's no big deal but it's good for the lulz. GM's are human after all!!

Uh, no. That's not what happened. The realm is currently visible on a German tab of the US client.

Anyway,

Q u o t e:
I'd be happy with an estimated time of completion. It's the waiting that's a killer. XD

I don't have one at the moment, or you guys would know about it.

One other thing - please stay in line with the forum Code of Conduct while posting guys. I've been deleting inappropriate posts as I find them, as well as posts which provoke negative sentiments.

Here's the forum Code of Conduct:

http://forums.worldofwarcraft.com/forum-coc.html

Q u o t e:
3 1/2 hours and going.. what did they do go outside and shout for some random person to come in and try to fix this? thought big companies like this would hire experts in their trade..

Merely because the issue hasn't been resolved on a timeline as swift as we all might prefer is no reflection on the professionalism, knowledge or skill of our technicians.

Issues take time to identify, isolate and resolve. When it's resolved, we'll let you know as soon as possible.

Edit: I saw that Synnerg. Behave yourself, please.

I'd love to provide a realmlist for you guys to use, but that wouldn't solve the problem in this case =/.

I've received word that we're making progress. It'll likely still take some time though, and we haven't been provided an ETA.

To clarify: Blackrock US is active. It is not on EU, nor could you (or I, for that matter) access it if it were. It is, erroneously, being displayed on a German tab on the US client.

Q u o t e:

Telling us how long it would take to fix could be swell... since we have nothing else better to do than just wait for a response for 3 hours.....

Well, we're restarting Blackrock now in an effort to resolve the issue. No guarantee that this will enable you guys to log in normally, but it's the first step in the troubleshooting process.

Synnerg, stop trolling please.

Q u o t e:
........... malk. this is why i havent posted many times on this forum in the 3-4 responces u have given was there any real information given...no im sure that you arnt in direct control of fixing the balckrock issue but at least you can tell us what happend , a round about time it will be fixed, will u credit our accounts how are you going to make all of these pissed off ppl happy ?

Unfortunately, I do not have information regarding the specific causes of the situation. Given that I'm not in a position to reveal the specifics of how our systems function, I couldn't reveal that information if I had it.

We'll know if the the situation is corrected with the resolutions packaged in with this restart - which appear to have resolved the issue.

The realm has been mis-categorized for a relatively brief period of time, thus compensation is very unlikely. If you'd like to see compensation offered, then you can make that request on our Suggestions forum.

Q u o t e:
LOL this guy has a point

like i said.... these guys are PR

I apologize if there was any misunderstanding. I'm a Customer Service Forum Representative - I'm forwarding information as I receive it from the technicians that are working to resolve the issue. Does that make me PR? No, that's a completely different department.

I am, however, your link to information on this subject.

As this issue is now resolved, I will be locking this thread.