"Character not found" - Blue Tracker

#1 - Nov. 15, 2014, 3:35 a.m.

When i try to log into the game on the server Sen'jin i get to the loading screen it loads to about 90 percent then freezes and says "Character not found."

is this happening to anyone?

p.s. just waited in a 1:45 min que :/

Bashiok

Community Manager

#60 - Nov. 15, 2014, 3:45 a.m.

We recently saw a number of server errors that are resulting in a Character Not Found when logging in. We're investigating and it should already be subsiding as logins process normally.

Crithto

Community Manager

#391 - Nov. 18, 2014, 5:09 a.m.

We're aware of the issue and our technicians are currently investigating.

Crithto

Community Manager

#474 - Nov. 18, 2014, 5:26 a.m.

This probably wasn't the best thread to reply to regarding tonight's issues, but I can assure you, they are unique to this evening. Our investigation continues and our technicians are working hard to address the Character Not Found errors many have reported. Thank you all for your patience!

Edit: Unless you have a pressing in-game related concern, please abstain sending in a ticket to Customer Support about this issue.