#0 - Feb. 19, 2009, 5:41 p.m.
Slight changes were made to Character Transfers to help process transfers at a quicker pace. As a result of this change, we have seen wait time plummet over the course of the past few hours; please remain as patient as possible as the remaining transfers are completed. We will continue to monitor this issue as the day progresses, and will provide updates if more information becomes available.
If you are still experiencing credit card processing errors, please contact your financial institution to ensure that the transaction is not blocked. In the meantime, we will continue to review these reports and relay them to the appropriate departments. Please proceed cautiously when you receive this error; attempting to submit the transaction multiple times can result in additional funds being held temporarily.
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Update - 2/21 - 11:29 AM PST:
A number of players are reporting that they are receiving an error message which states:
Q u o t e:
We are sorry but there was a problem processing this credit card. Please contact our billing and account services by email (billing@blizzard.com) or via phone at 1-800-59-BLIZZARD (800-592-5499).
As such, we have contacted the appropriate parties to ensure that credit cards are processing appropriately. More information regarding this issue will be provided as soon as possible. Regrettably, however, I am unable to provide an ETA at this time.
As transfer queues remain near capacity, transfer delays are still present and the messaging provided in the previous update may be present when attempting to submit a Paid Character Transfer. Please remain patient and check back for updates at your convenience.
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Update - 2/20 - 11:48 AM PST:
To better indicate when the transfer queues have reached their limit, we have made a few changes to the Paid Character Transfer webpage. You will now be presented with the following message when you attempt to transfer while the queue is at its capacity:
Q u o t e:
Your request could not be processed at this time, as the Paid Character Transfer queue is currently at maximum capacity. This service uses a queue system -- allowing a limited number of transfers at any one time -- in order to ensure stability of the realms, accounts, and hardware utilized during character transfers. We apologize for the inconvenience; please check back periodically for queue availability.
The queue system does not affect character-transfer requests that have already been submitted. If you have an existing transfer that you would like to confirm or cancel, you can do so at this time by clicking the Transactions link.
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Update - 2/20 - 9:05 AM PST:
Due to the large number of players currently in the transfer queues, many players will receive an error when attempting to submit a Paid Character Transfer or Free Character Move. As such, we recommend that you avoid initiating new Paid Character Transfers at this time. If you have previously submitted a Paid Character Transfer and your character is currently in queue, please wait as patiently as possible for these transfers to process.
Thank you for your extraordinary patience.
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Update - 2/19 - 12:27 PM PST:
It has been determined that the Free Character Move submission error was the result of an excessive number of players in the transfer queue. Due to the large number of players in queue, transfer requests were being automatically rejected. Several transfers have since cleared, leaving room for additional submissions. Please feel free to re-initiate your transfers at this time.
In response to this issue, our Community team has extended the deadline of the Free Character Moves scheduled to expire in the very near future. Please keep an eye on the following thread for more information regarding this free transfer period:
http://forums.worldofwarcraft.com/thread.html?topicId=14990473473&sid=1
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Greetings, all—
Over the course of the past few days, we have seen a number of reports regarding the character transfer processes. Our Database Administrators and Developers are currently working around the clock to address these issues, and will continue to do so until this issue has been resolved. If you are experiencing one of the following issues, I encourage you to keep an eye on this thread for the latest updates.
- Delays in the character transfer process
- Unable to submit a Free Character Move due to the “en_batch_processing_disabled” error
- Unable to submit credit card information when initiating a Paid Character Transfer
- Funds held as a result of failed Paid Character Transfer transactions
Unfortunately, due to the technical nature of this issue, I'm afraid that our Billing and Account Services Department may be unable to provide assistance with transfer delays or issues directly related to the website errors received when attempting to submit a Paid Character Transfer. As such, calling our Billing Department directly will likely result in a response similar to what can be found in this thread. With that being said, you are most welcome to contact them if you require more personalized service or have billing related questions not related to Paid Character Transfers.
Please be aware that failed Paid Character Transfer transactions may result in your funds being held temporarily for verification purposes. As such, we encourage you to avoid submitting multiple transfer requests if you receive an error after submitting your credit card information. For more information on this held funds, please review the following information provided by our Billing and Account Services Department:
Q u o t e:
Depending on your financial institution and the terms of your credit card, the authentication process may place a "funds held" for verification purposes. This is a temporary charge that will reverse itself automatically, generally within three to five business days. However, some financial institutions may hold the funds for up to 30 days, depending on their own policies. Please note that these charges are simply part of the verification system. Because of other circumstances beyond our control, these charges do not indicate whether a card will be accepted at the time of payment. In the event that the charges do not reverse in three to five business days (please allow for more time on holidays and weekends), please contact your bank and verify the charges in question. You may also want to inquire with your financial institution as to what their policy is on reversing "funds held" transactions.
If you received an error while attempting to use the Paid Character Transfer feature via Account Management, and you see a pending transaction on your bank statement, please rest assured that Blizzard Entertainment will not collect the funds for all of those pending transactions if the upgrade was not successful on your initial attempt(s). If you require additional assistance with the Paid Character Transfer service, please call the Billing and Account Services Department at your earliest convenience.
As previously stated, updates will be provided herein as soon as more information becomes available. Please refrain from creating multiple threads regarding these issues to ensure that all pertinent information can be found within this thread. All other threads pertaining to this issue will be locked and/or deleted.
Thank you, once more, for your patience.