#0 - Feb. 23, 2009, 4:01 p.m.
The first ticket was answered after one day and the GM said that a misloot takes three days to resolve.
The second ticket was opened after six days and the GM said that it actually takes a week to resolve.
The third ticket was opened after 10 days and the GM asked me to check to see if the item owner's ticket is still opened.
In all the tickets I clearly stated that I had just verified with the item owner that tickets remained open on two of his characters.
My questions:
1) How long does a misloot take to resolve?
2) Why does it take so long to resolve?
3) Why can't a GM tell me at which stage of resolution the issue is in?
Both myself and the current item owner are pretty disgusted with the entire situation. Having an open ticket on your screen causes all your buffs and debuffs to crawl halfway down the screen; it's very inconvenient.
Can I please just get this item transferred? Both the pace of service and the level of communication I have received from the GMs is terrible (partly because they say that they can't tell me anything regarding a ticket someone else has filled out).
Thank you.
