Permabanned for "economy exploitation", help.

Q u o t e:


I too have information that states that my account was closed because of the Neutral AH transfer.

Thanks for playing.

Q u o t e:
I have a lot more information than you do. It is why it was banned. I already have comfimation that was the act that is under watch. Nothing else.

Actually, no.

This is a very poor course to head down, as we do not take action against accounts for neutral auction house transfers. It isn't a supported activity, but neither is it a violation of our policies.

I'm not sure where you're getting this information, assuming it isn't a simple fabrication, nor is it relevant. Regardless, it is false. Please do not spread false information on the Customer Service forum to bolster an argument, as we do not find this endearing in the least.

We take the integrity of our staff extremely seriously. It is also a potentially serious offense to claim benefits from association with members of our staff or information deriving from the Game Master department. I'd advise leaving off of this course of action, and in fact, unless you are able to avoid derailing this thread further, posting in this thread altogether.

Now then, Nesingwary.

If you've already submitted an email to wowaccountadmin@blizzard.com, then you're on the right track. Unfortunately, the amount of time it can take for these issues to be investigated varies, but I hope you arrive at a positive conclusion for your case soon.

Q u o t e:


well that's great. question remains - why can't these investigations be properly done before we have to email AA and beg.

As I just posted on another thread here, my account of many years and countless days played (Warrant - Korgath) just got BANNED. Permanently. Boom, no warnings. I log on 15 min prior to the big guild raid - Nope, ALL GONE.

And according to the blue post in my thread, it seems this is related to "unauthorized access". Well - unlike some other causes that one might say "Sure you think they are wrong but Blizzard knows more than you, etc", this I KNOW TO BE FALSE. Because I play every single day. Raid, do quests, work on achievements, PVP, on one lvl 80 rogue. Not one thing has moved, not one gold gone missing, not one other character gained an XP point (ie powerleveling). Every day, for months, always me. The one exception was a *real* brief keylog acct hijack in Sept that Blizzard caught and fixed.

So whatever "thorough investigation" they did before CLOSING this account was horribly, pathetically, laughably wrong. If you can't tell a customer that uses lowerping.com service from one renting his acct or buying powerleveling, you should not be investigating anything, and in any case NOT BANNING FIRST AND ASKING QUESTION LATER. Put up a warning, make me call/email to explain. Any clue how much it hurts to have all my work gone and then sit waiting for days to see if the begging to AA has worked?

I'm sure that it isn't pleasant, and if you haven't violated our policies then I'm sorry that you're in a position to endure a situation of this nature. In the vast, vast majority of cases, the initial investigation is entirely accurate and correct. These issues are complicated however, and while investigations are indeed thorough, very occasional errors can occur.

When such issues occur, then it's necessary to dispute the matter with our Account Administration staff so that they can review the facts. We are willing to review matters of this nature precisely because we realize that human error can occur and that we are not infallible.

We are not, however, in a position to hold a 'trial' like you suggested with every single issue like this that comes down the pipe, prior to taking action. Were we to do so, the entire process would be so ineffective, so time consuming, so hopelessly bogged down, that our efforts to reduce and eliminate exploitation would virtually cease.

I truly apologize for any frustration that you've experienced though. You are never expected to 'beg' - merely inform our Account Administration staff of your position.

I wish you luck on your review as well.

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So i want to make sure i have it straight. Using the Neutral AH to transfer gold/items between both factions is not against the Terms Of Use policy and a user would not be banned for such action?

Assuming some other form of exploitation isn't taking place at the same time? That is correct.

Please keep in mind that when you put an item up for sale on an auction house, you are doing just that - putting it up for sale to anyone willing to purchase it.

If someone snags your valuables before you're able to buy them on another character, we are extremely unlikely to interfere with what is ultimately a legitimate exchange using an in-game system.

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Hey Malkorix, could you clear something up for me? Trying to keep the tone a little more polite, sorry for the way the thread has gone.

Is using a tunnelling service like lowerping merely "unsupported", in the sense that we use it at our own risk? Or does it go beyond being unsupported into being actively against the rules and actionable?

Not your fault Nesingwary, but thank you for the consideration.

As for your question about the service? I'm unable to state anything definitive, but services of that nature can carry inherent risks. I would urge caution and circumspection prior to doing so.

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Did you mean extremely unlikely?

Hah, yep. Good catch guys.

See, I'm human too. Or feline.

Whatever =P.

Q u o t e:
Just got my account back, only 6 hours later. :)

I will never hear another ill word spoken of Blizzard's account administration team.

Thanks for everyone that responded.

I'm overjoyed to hear it Nesingwary. I'm incredibly happy to hear that this situation was straightened out for you, and that you're able to get back into the game =D.

For those others that have experienced this issue? Please contact wowaccountadmin@blizzard.com. Our staff will carefully examine these situations, and make the appropriate determinations.

I know that this is probably a stressful time, but I appreciate your patience and forbearance while our Account Administration team investigates.