Game crashes in character select screen

#0 - Jan. 27, 2009, 6:06 p.m.

WoW allows me to get past the login screen, view the server select screen and even get to the character screen but as soon as I select a character the game crashes, failing to show even the load screen. I'm not sure what I need to post to get help with this issue but any feedback would be greatly appreciated. Thanks.

[Edit] I'll go ahead and post the error log as given to me in the Error Reporter. I'm currently playing on an 8600 MBP

WoWBuild: 19506
Settings:
SET readTOS "1"
SET readEULA "1"
SET readScanning "-1"
SET readContest "-1"
SET readTerminationWithoutNotice "-1"
SET installType "Retail"
SET locale "enUS"
SET movie "0"
SET showToolsUI "1"
SET portal "us"
SET realmList "us.logon.worldofwarcraft.com"
SET patchlist "us.version.worldofwarcraft.com"
SET coresDetected "2"
SET hwDetect "0"
SET gxColorBits "24"
SET gxDepthBits "24"
SET gxResolution "1440x900"
SET gxRefresh "60"
SET gxVSync "0"
SET gxMultisampleQuality "0.000000"
SET gxFixLag "0"
SET videoOptionsVersion "1"
SET preferredFullscreenMode "1"
SET mouseSpeed "1.1000000238419"
SET Gamma "1.000000"
SET Sound_VoiceChatInputDriverName "System Default"
SET Sound_VoiceChatOutputDriverName "System Default"
SET Sound_OutputDriverName "System Default"
SET ChatMusicVolume "0.29999998211861"
SET ChatSoundVolume "0.39999997615814"
SET ChatAmbienceVolume "0.29999998211861"
SET Sound_MusicVolume "0.40000000596046"
SET Sound_AmbienceVolume "0.60000002384186"
SET farclip "507"
SET particleDensity "1.000000"
SET groundEffectDist "110"
SET realmName "Mal'Ganis"
SET gameTip "73"
SET VoiceActivationSensitivity "0.39999997615814"
SET uiScale "0.64999997615814"
SET useUiScale "1"
SET environmentDetail "1"
SET weatherDensity "1"
SET specular "1"
SET groundEffectDensity "40"
SET extShadowQuality "1"
SET textureFilteringMode "3"
SET shadowLevel "0"
SET spellEffectLevel "6"
SET Sound_ZoneMusicNoDelay "1"
SET Sound_EnableMusic "0"
SET Sound_OutputQuality "2"
SET Sound_EnableSoftwareHRTF "1"
SET Sound_EnableSFX "0"
SET Sound_EnableAmbience "0"
SET MovieRecordingGUI "0"

=========================================================
Assertion Failed!

App: /Applications/World of Warcraft/World of Warcraft.app
File: /Volumes/F2/usrbuild/xb/build/WoW_9506patch3.0.8/WoW/Source/Mac/../../../Engine/Source/Gx/CGxDevice/CGxDevice.cpp
Line: 2446
Time: 2009-01-27 13.01.12 EST

Assertion: permutationCount == permutations

---------------------------------------------------------
Thread 0 0x0000020b (Current)
0 0x00046b08 <unknown>
1 0x00047170 <unknown>
2 0x00058c15 <unknown>
3 0x00005537 <unknown>
4 0x002dd257 <unknown>
5 0x002e91ad <unknown>
6 0x00314b2a <unknown>
7 0x0031bd3f <unknown>
8 0x00352d2f <unknown>
9 0x0000d038 <unknown>
10 0x003540ac <unknown>
11 0x00358617 <unknown>
12 0x003594fa <unknown>
13 0x003597d8 <unknown>
14 0x000131eb <unknown>
15 0x00004259 <unknown>
16 0x96ed4143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
17 0x96ed357d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
18 0x96ed33e2 _SendEventToEventTargetWithOptions + 58
19 0x96f01d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
20 0x96ed44fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
21 0x96ed357d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
22 0x96eefed2 _SendEventToEventTarget + 52
23 0x96f5cb80 _ToolboxEventDispatcher + 86
24 0x96f593da _RunApplicationEventLoop + 222
25 0x0000438a <unknown>
26 0x0000305e <unknown>
27 0x00002f85 <unknown>
28 0x00000002 <unknown>

Thread 1 0x0000330b
0 0x91813e22 ___sem_wait_nocancel + 10
1 0x00047983 <unknown>
2 0x917c8095 __pthread_start + 321
3 0x917c7f52 _thread_start + 34

Thread 2 0x00003707
0 0x9179e3ae ___semwait_signal + 10
1 0x917c8d0d _pthread_cond_wait$UNIX2003 + 73
2 0x91d01b32 _glvmDoWork + 162
3 0x917c8095 __pthread_start + 321
4 0x917c7f52 _thread_start + 34

Thread 3 0x00004d03
0 0x917971c6 _mach_msg_trap + 10
1 0x9179e9bc _mach_msg + 72
2 0x91a0d62d _glcDebugListener + 349
3 0x917c8095 __pthread_start + 321
4 0x917c7f52 _thread_start + 34

Thread 4 0x00006013
0 0x917971c6 _mach_msg_trap + 10
1 0x9179e9bc _mach_msg + 72
2 0x9180c1e7 _mach_msg_server + 675
3 0x0002fbc8 <unknown>
4 0x917c8095 __pthread_start + 321
5 0x917c7f52 _thread_start + 34

=========================================================

Radoslawn

#1 - Jan. 27, 2009, 6:48 p.m.

Hello Tolvan,

Looks like there's a corrupted file in the game or the file is being blocked from being read. Try the following:

1. Select the World of Warcraft folder
2. press Command + i
3. in the World of Warcraft Info box, go to the Sharing & Permissions section
4. click on the lock and unlock it
5. make sure you have Read & Write permissions
6. click on the Burst icon ( cog wheel ) and select Apply to enclosed items**

** If using Mac OS 10.4.11, just click on the Apply to Enclosed items button.

Radoslawn

#3 - Jan. 27, 2009, 7:01 p.m.

Hello Tolvan,

Says it right in the error message:

App: /Applications/World of Warcraft/World of Warcraft.app
File: /Volumes/F2/usrbuild/xb/build/WoW_9506patch3.0.8/WoW/Source/Mac/../../../Engine/Source/Gx/CGxDevice/CGxDevice.cpp

So it's the file called : CGxDevice.cpp which was from the patch 3.0.8

Anytime you download a patch the permissions on the folder or within the folder's contents can get a permissions reset, so even if the folder says that it's okay the files inside it might not be.

Anyway, unless you installed something that is blocking the file from being read and you are comfortable with the WoW folder and it's contents having the right permissions, try removing the WTF Æ’older.

Radoslawn

#5 - Jan. 27, 2009, 7:07 p.m.

Hello Tolvan,

Sorry about that, I realized there was something else I could recommend that revolves around the fact that the game crashes at the character screen, and if the characters aren't coming in well, it would be the WTF folder that could need to be reset.

Radoslawn

#7 - Jan. 27, 2009, 7:20 p.m.

Hello Tolvan,

I was afraid of that, I have only one other option before the full uninstall/reinstal, sorry:

Repair Directory Procedure:

1. (re)start the computer
2. right after the computer starts press Cmd(Apple)+s until you get a black screen with white type
3. let go of the keys when this screen comes up
4. at the cursor please type the following: fsck -f -y and press return
5. please be aware that some of the procedures will look like they are frozen,
but are actually taking a long time i.e checking hierarchy
6. if anything had to be repaired, repeat step 4
7. once things are repaired type exit and press return
8. computer will boot into Mac OS

- if the above doesn't help though, it's time to start fresh, at least it's easier with having WotLK installer -

In order to remove World of Warcraft safely from your system, you will need to:

1. go to your Mac HD/Applications folder and move your World of Warcraft folder to the Trash
2. go to your Mac HD/Users/Shared folder and move the Blizzard folder to the Trash
3. go to your Mac HD/Users/your account/Library/Preferences and delete any files associated with WOW:
(some files may not appear due to non-use)

- com.blizzard.downloader.plist
- com.blizzard.Downloader.prefs
- com.blizzard.errorreporter.plist
- com.blizzard.Installer.plist
- com.blizzard.launcher.plist
- com.blizzard.World of Warcraft.prefs
- com.blizzard.World of Warcraft.survey.prefs

4. empty Trash

To reinstall:

For Original WoW:
5. Install from disc(s) or download the installer
- (downloading will get you the 2.3.0 version which may save you some patching time, if your disc has an older version)
6. patch to the latest version of the game

For Burning Crusade:
5. Install World of Warcraft form disc(s) then right afterwards install the Burning Crusade from disc(s) or download the installers
- ( What I would recommend is downloading the World of Warcraft Full Client Installer and patching it, since this will get you to version 2.3.0 to begin with and you will have less patches to download, and also you won't need to install the Burning Crusade. )
6. patch to the latest version of the game

For Wrath of the Lich King:
5. Install the Wrath of the Lich King from the DVD or download, which will install all versions of the World of Warcraft
6. patch to the latest version of the game

All installers can be downloaded from your account web site (you will need to log into your account): http://www.worldofwarcraft.com/account

Radoslawn

#10 - Jan. 27, 2009, 8:30 p.m.

Hello Tolvan,

There's no repair.exe for the Mac side of World of Warcraft, unless we've been talking about any other operating system besides the Mac OS ?

Radoslawn

#11 - Jan. 27, 2009, 8:32 p.m.

Hello Kokomala,

If, once the patch downloads and starts the updater, you get another error, please let us know.