Item restore issues - Blue Tracker

#0 - Jan. 20, 2009, 6 a.m.

Hi, not really sure what I can do or w/e. My account was compromised 2 weeks ago and all my gear/bank/alt bank was vendored and and traded off. When i got ahold of customer service and i got my password changed and logged in I already noticed there were empty item restoration mails in my mailbox. I did let the GM know this at the time. My issue now is that I am still missing all my gold and bank items. I recieved an email with what was done in the preliminary restore and recieved an email also saying what they restored. Shortly thereafter I recieved an email saying that they think they restored everything on the preliminary restore. I am still missing all my gold and many other items that were on my character before my account was compromised. On wednesday last week i sent an email to wowcharhelp@blizzard.com saying that there are still items missing and also supplied a copy of the email with the preliminary restore. Today I talked to a GM and he said that my ticked with a specialist is closed, I have not yet recieved another email from a specialist saying they are still working on it from my email to the wowcharhelp. What can i do, where is this at????

#1 - Jan. 20, 2009, 8:25 p.m.

Q u o t e:
Hi, not really sure what I can do or w/e. My account was compromised 2 weeks ago and all my gear/bank/alt bank was vendored and and traded off. When i got ahold of customer service and i got my password changed and logged in I already noticed there were empty item restoration mails in my mailbox. I did let the GM know this at the time. My issue now is that I am still missing all my gold and bank items. I recieved an email with what was done in the preliminary restore and recieved an email also saying what they restored. Shortly thereafter I recieved an email saying that they think they restored everything on the preliminary restore. I am still missing all my gold and many other items that were on my character before my account was compromised. On wednesday last week i sent an email to wowcharhelp@blizzard.com saying that there are still items missing and also supplied a copy of the email with the preliminary restore. Today I talked to a GM and he said that my ticked with a specialist is closed, I have not yet recieved another email from a specialist saying they are still working on it from my email to the wowcharhelp. What can i do, where is this at????

Gold is indeed handled in the second pass, along with guild bank involvement, professions, and some types of items that can occasionally be done in a preliminary.

Our specialists are trying to get to everyone as quickly as they possibly can, but right now the wait time is around 2 weeks, give or take a few days.

wowcharhelp@blizzard.com is indeed the correct email for following up with our restoration specialists.

I'd give this just a few more days, hopefully you will hear from them before too very much longer.

I am very sorry for the delay.

By the way, did you manage to locate the security breech? The only thing worse than having to go through this, is having to go through this again. Trust me, if they CAN still get in, they'll be back.

This sticky may prove useful if you haven't already had a chance to read it.

*Important* Key-Loggers and Computer
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1