Cancelled Paid character transfer..now banned

#0 - Jan. 11, 2009, 8:30 p.m.

My friend wanted to transfer a character from one account to another today and started the process but then changed his mind and cancelled it. Now both his accounts are banned. What's going on?

Vrakthris

#8 - Jan. 12, 2009, 12:41 a.m.

Q u o t e:

He did not report an unauthorized transfer he just canceled it.

Perhaps not, Moiraiine, but someone with enough accurate account information may have. Thus the ownership of the account is thrown into question. If the account is locked, not closed/banned, your friend will need to follow the instructions and verify that they are the registered user for the account.

If they did not receive an e-mail with those instructions please have him contact our Billing Department during business hours and they can send the instructions to him.

Email Support
o Website E-mail Form
http://www.blizzard.com/support/wowbilling/?id=eSupport000
o Billing@Blizzard.com

Phone Support
You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PST) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.