#6 - Jan. 16, 2009, 3:21 a.m.
Q u o t e:
What exactly do you think they'll say?
Of course they're trying to fix an issue, and while they would like to guarantee that the next fix will sort it out, no-one is going to do that because players like you will be all over the forums with "BILZARD LIDE TO M3!" posts if something goes wrong.
No, in business you do everything you can to resolve an issue but you never give an absolute guarantee that a fix will resolve a complex issue. Even if it does in testing, there are plenty of things that can fail in practice.
This about covers it. I don't see a direct contradiction in the wording of the two quotes listed in the original post. Game Masters do not have direct knowledge of the testing progress on optimizations to reduce latency and disconnections, so they'll do their best to refrain from using absolute language if it can come back to hurt them. Every blue response is etched harshly into the series of tubes for all to see, whether right or wrong, for good or for bad.
I think what is more important to take into account is the fact that we are very aware of the performance issues players are experiencing, particularly in Naxxramas. The goal is to fix it, and this will remain the goal until it is fixed.
