"Logging into Game Server"

#0 - Jan. 15, 2009, 1:24 p.m.
Blizzard Post
Altar of Storms realm, unable to log into my account after server restart. Hangs on "logging into game server' screen then kicks back to realm selection page. Can log into other accounts on different servers without a problem.
#13 - Jan. 15, 2009, 1:47 p.m.
Blizzard Post
Thank you all for bringing this to our attention. We are aware that a number of realms are being displayed "Online", but are not able to be logged into. Our Technicians have been informed and are working to correct this issue as quickly as possible.

Should any more information become available, I'll be sure to update you here.

You have my sincerest apologies for the delay, folks.
#55 - Jan. 15, 2009, 2:12 p.m.
Blizzard Post
We're currently in the process of restarting the realms in which players are stalling at the message "Logging into Game Server". In fact, many of these realms have already been restarted and should now be accessible. The remaining realms are currently being restarted and should be back online in just a few moments. If you notice your realm go offline and then back online on your realm select screen, please wait a couple minutes and try logging in once more.

Let me know if you are unable to access your realm after approximately 5 minutes have passed.

Thank you all for your patience!
#61 - Jan. 15, 2009, 2:17 p.m.
Blizzard Post
We are still working to correct an issue on the following realms:

    Perenolde
    Shadowsong
    Shu'halo
    Smolderthorn
    Gnomeregan

We expect to have these realms accessible in just a few minutes.

All other realms, however, should be up and accessible. Please let me know if you experience any difficulties.
#68 - Jan. 15, 2009, 2:31 p.m.
Blizzard Post
All realms should be accessible at this time, folks. If you are still having difficulties connecting to your realm, please follow the troubleshooting steps mentioned on the following support article:

http://us.blizzard.com/support/article.xml?articleId=21226

As always, let me know if you have any difficulties after following each of the steps in the article above.
#71 - Jan. 15, 2009, 2:46 p.m.
Blizzard Post
Q u o t e:


Doesn't look like logging on is an issue anymore, but once logged on to Trollbane, all of Kalimdor is empty of NPCs

The boat is working out of Ratchet though, and BB had NPC's there.


My apologies for not saying so earlier, Ograr, but this is being looked into. :)

Thanks for the report!
#79 - Jan. 15, 2009, 3:05 p.m.
Blizzard Post
For those of you still experiencing connection issues:

Have you all followed each of the steps mentioned here?

http://us.blizzard.com/support/article.xml?articleId=21226

-----------------------

For those of you noticing NPCs missing:

Our Technicians are aware of this issue occurring on Trollbane and Ragnaros. Are any other realms experiencing this issue? If so, where?

Thanks everyone!
#81 - Jan. 15, 2009, 3:26 p.m.
Blizzard Post
It appears that the missing NPCs have been wrangled and are back where they should be, folks.

Let me know if you all experience any further difficulties.