#121 - Jan. 16, 2009, 6:02 a.m.
Q u o t e:
Yes that's what we need another blizz fanboi to come to their rescue, when someone has a legitimate complaint.
No one is dismissing your frustration, Sicher, but the "fanboi" as you say is trying to educate you on what the Game Masters in this forum do.
If you have an issue with how I do my job you are welcome to write to wowgmfeedback-us@blizzard.com.
I'd prefer it if you write about the issues you have with my actual job and not the one that people keep assuming we have, that of part time technician, developer, programmer, billing rep. :)
Edit:
Q u o t e:
How about also easing our frustration and offering free xfers off this realm if issues aren't resolved by x date?
Not something that we have any information on, Sicher, I'm sorry. If transfers are offered they will be announced on the General Forums. If you wish to request Free Character Moves be made available for your realm you'd need to post in our Suggestion Forums.
Q u o t e:
Then tell us who we need to be talking to every time our server goes down. I?f you cannot do what we ask you to do then why not send us to who can instead of letting these posts continue to be made and ignored for 3 months?
You don't need to speak with anyone, Ingemur, the issues are known. There isn't a contact point for our Technicians, I'm sorry but there isn't.
Your issues haven't been ignored, it some times takes awhile to track down issues and some time to implement lasting resolutions.
The only point of contact available if you would like to see changes made is our Suggestion Forums. Our developers and policy makers read the forum frequently, and take into consideration all suggestions, even if they are unable to directly reply to them.