Q u o t e:
Depending on your financial institution and the terms of your credit card, the authentication process may place a "funds held" for verification purposes. This is a temporary charge that will reverse itself automatically, generally within three to five business days. However, some financial institutions may hold the funds for up to 30 days, depending on their own policies. Please note that these charges are simply part of the verification system. Because of other circumstances beyond our control, these charges do not indicate whether a card will be accepted at the time of payment. In the event that the charges do not reverse in three to five business days (please allow for more time on holidays and weekends), please contact your bank and verify the charges in question. You may also want to inquire with your financial institution as to what their policy is on reversing "funds held" transactions.
If you received an error while attempting to use the Direct Online Upgrade feature via Account Management, and you see a pending transaction on your bank statement, please rest assured that Blizzard Entertainment will not collect the funds for all of those pending transactions if the upgrade was not successful on your initial attempt(s). If you require additional assistance with the Direct Online Upgrade service, please call the Billing and Account Services Department at your earliest convenience.
