#0 - Dec. 19, 2008, 5:06 a.m.
Q u o t e:
Just like the title says, we were in 10 man Naxx doing the Undying Achievement hadn't died on any of the previous bosses. Got to KT, 10%-15% left, server crash/lagged to unplayable standards and wiped the raid. What are the chances we could get the instance either to be reset or re-attempt KT and gain our achievement?
Q u o t e:
Edited and no response? NIIIIICE
Q u o t e:
So, lets make this a very special circumstance and get this taken care of for us? I know you can make this happen.
Q u o t e:
Escalate the case then to get to someone that does have the power and can make the decision, please.
Q u o t e:
You made a decision because you do not have the power to reset the raid ID, how can you make a justified decision other then No, if you cannot follow through on that decision. Please escalate the case to someone that has the power to make this decision either way. Thank You.
Q u o t e:
I believe that he's saying that the decision to not allow GMs the power to reset Raid IDs was already made at a much, much higher level, and he cannot counteract that.
Q u o t e:
I understand that you cannot grant my original request, you have provided fine Customer Service so far, I would just like to contact someone higher than yourself that might know more in regards to the policy that had been created for THIS circumstance. I would not like to send an e-mail to a feedback account as that is not problem I have, are there any other methods in which I can contact someone higher up then you?
Q u o t e:
It's not that big of a deal in the end, we just wouldn't have felt right if we didn't try to get this fixed on all fronts. Thanks for the responses Mr. Snowman. :p
Q u o t e:
It is unfortunate that I am unable to speak to anyone higher up then you, and shows lack of support by your superiors. However, I thank you for the help and insight to Blizzard dedication and Customer Service, have a good night.