Just paid for a Character Re-Cust on my main

To be clear, all of you experiencing an issue have finalized the process, correct?

https://www.worldofwarcraft.com/account/character-customization-status.html

I'm going to look into the issue.

Thank you all for the reports.

Quick question for all of you:

When did you initialize this process?

Alright folks. Thanks. =)

Just needed a rough estimate of time frames.

I'll get back to you in a moment.

Next question:

Do you guys see a big button next to your character when you login to the World of Warcraft client?

If yes: does it work?

If no: Does it say "Unlock" here: https://www.worldofwarcraft.com/account/character-customization-status.html ?

Thanks guys. =)

Are you able to login to your characters?

Locking so that you guys can read my response... will be up in a moment.

I'll unlock the post shortly after. Just want to make sure that you guys are clear on what's up.

Hey folks,

We've tested the service using various methods, and they've all gone through appropriately. It's possible that as the service was announced a bit later than the majority of you actually utilized it, the service was still in it's setup phase.

As a result, some of you may have gotten stuck with a paid customization and no option to re-customize your character. We have determined that this is very likely to be resolvable, however, the matter will likely need to be addressed via our Billing department. If we verify another method of addressing this issue, we will provide the information accordingly.

Please contact them at your earliest convenience and they will do what they can to assist you. We will be keeping an eye on this issue and will make sure that there are no outstanding occurrences of this matter. We will continue to do what we can to resolve any issues that do arise.

We understand that our Billing department is currently closed, however, and as a result it you will be unable to alleviate this issue until tomorrow morning at the earliest. As all of you are able to login to your characters, please feel free to play as you wish; you have our apologies that you will likely be unable to utilize this service on characters that are currently 'pending'.

Billing contact information:

Billing and Account Services:

Webform: http://us.blizzard.com/support/webform-us.xml?gameId=11
E-mail: Billing@blizzard.com
Phone: 1-800-59-BLIZZ (1 (800) 592 5499)

Hours of Operation: 8AM to 8PM PST— Monday through Friday

Q u o t e:


So how does this help someone who tried the service within the past half-hour with no success? Sounds like it's totally boned and still in the 'setup phase'. At least the billing system always works...

As I said, it's simply a possibility and we're still looking into the issue to see if anything else may be causing any of the outstanding issues beyond the initial reports.

The matter has been forwarded to our technicians and they are currently investigating the issue.

Q u o t e:


For assistance please call: 1 (800) 592 5499
Users located in Australia should use 1-800-041-378 if they cannot get through with the number above.
Users located in Singapore should use 800-25499273 if they cannot get through with the number above.
Users located in Latin America: Mexico can use 001-888-578-7628; Argentina can use 0800-333-0778 or Chile can use 1230-020-5554 if they cannot get through with the number above.
Other International callers without access to our 800 numbers may use: (949) 955-0283

http://us.blizzard.com/support/article.xml?articleId=20606

Thank you, Gidgie.

Folks, as a reminder: please keep all commentary appropriate. I do not want to have to lock this thread permanently.

I'll try this a different way.

Please stop spamming this thread with unneeded banter.

Should you be unable to follow this directive, please cease posting before we have to cease being extremely lenient in regards to upholding the Forum Code of Conduct.

Should this be violated en masse again, you'll likely find yourselves without a place for discussion regarding this issue.

Thank you for your cooperation.

Q u o t e:
Do you know if I'm going to be able to try this again as soon as Billing sorts it out, or will I have to wait 30 days? :(

Our Billing department may be able to either A) reset your request or B) push it through so that you can re-customize your character. Unfortunately, we are unable to make any guarantees, but I can assure you that our Billing Department will do whatever possible to assist you.

As I mentioned before, the method of addressing this issue may change as time passes, and if it does, we'll let you know. For the time being, contacting our Billing department in the morning is the appropriate method of addressing this issue on your end.

Q u o t e:
maybe its just me....but im not able to understand how billing is going to help me with an error page.

Because like the Paid Character Transfer, and the Paid Character Name Change services, this is something that is in the jurisdiction of our Billing department.

While we're able to facilitate communication at times such as this, the Game Master department (i.e. those of us that moderate this forum) are unable to assist directly in situations such as this.

As an additional question:

Were you logged into the Game Client while attempting this process?

Q u o t e:


billing can help with the errors and the payments not going through, but i dont see how they can help with getting the button on the page, that is something completely different

What button?

I do not believe that there is a finalize button after the payment request; it should automatically go through.

Q u o t e:
the customization button

Ah!

I assumed you meant on the Account Management page; there are methods of addressing that, however, these issues (for the time being) need to be reported to our Billing department so that they can be addressed accordingly.

Folks, I understand that all of you are frustrated, but my request to keep things civil does not seem to be working.

From here on out, my request is simple:

Please only provide relevant information, or if you have a question, please ask in a civil fashion. Any posts that do not meet this request will either be deleted, and/or will be addressed according to the Code of Conduct.

Please review: http://forums.worldofwarcraft.com/forum-coc.html?sid=1 prior to posting.

I would recommend simply waiting until you've contacted our Billing department, and received a response before attempting anything else with the service.

This will ensure that you do not compound any issues that you've already experienced.

Well, I tried folks.

Unfortunately, it looks like my request of not posting inappropriate comments has not been met and as such this thread will remain locked.

Additional threads will also be locked.

We will provide updates when we have them; until then, I'm afraid that this dialogue has ended for the time being.

Again, you have our apologies that this issue has transpired, and I can assure you that we will work to resolve the matter in full as quickly as possible.