#0 - Nov. 23, 2008, 3:44 p.m.
We have received a number of reports from players stating that they are unable to upgrade their account using the Direct Online Upgrade feature. If you are receiving an error when attempting to purchase the Direct Online Upgrade, please try the following:
- Clear your browser's cache, cookies and temporary Internet files
- Use a different browser(s)
- Flush your DNS (instructions here: http://us.blizzard.com/support/article.xml?articleId=21226)
- Correct and update out of date or incorrect account information (e.g. address, etc.)
Should the error persist, please purchase the retail copy of the Wrath of the Lich King. If this is not possible, please contact Billing and Account Services as they may be able to identify a more specific cause of this error and offer additional assistance. They can be reached using one of the following numbers:
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
Billing and Account Services
- Live Representatives Available Mon-Fri, 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
Please be aware that if you are showing funds removed from your account following a failed transaction, it is likely that the funds are being held by your financial institution. Billing and Account Services has provided us with the following information regarding held funds:
Q u o t e:
Depending on your financial institution and the terms of your credit card, the authentication process may place a "funds held" for verification purposes. This is a temporary charge that will reverse itself automatically, generally within three to five business days. However, some financial institutions may hold the funds for up to 30 days, depending on their own policies. Please note that these charges are simply part of the verification system. Because of other circumstances beyond our control, these charges do not indicate whether a card will be accepted at the time of payment. In the event that the charges do not reverse in three to five business days (please allow for more time on holidays and weekends), please contact your bank and verify the charges in question. You may also want to inquire with your financial institution as to what their policy is on reversing "funds held" transactions.
If you received an error while attempting to use the Direct Online Upgrade feature via Account Management, and you see a pending transaction on your bank statement, please rest assured that Blizzard Entertainment will not collect the funds for all of those pending transactions if the upgrade was not successful on your initial attempt(s). If you require additional assistance with the Direct Online Upgrade service, please call the Billing and Account Services Department at your earliest convenience.
Thank you all for your patience and understanding.