Account Management Issues

We are aware that players are currently unable to log into the Account Management page, please know that we are working diligently to resolve this issue as quickly as possible. In the meantime, we will do everything in our power to offer any and all updates we have in this thread. That being said please refrain from creating additional threads; we will be locking all duplicate threads regarding this topic and referring them here.


UPDATE

While the previous issue we were experiencing – keeping anyone from logging into the Account Management page – have passed us, please know that we are still investigating other issues surrounding the Account Management page. This includes the 404 error that many of you are receiving:

HTTP Status 404 - /account/

--------------------------------------------------------------------------------

type Status report

message /account/

description The requested resource (/account/) is not available.

--------------------------------------------------------------------------------

Apache Tomcat/5.5.23

Q u o t e:
is there a way to make it so i can at least PLAY again? I signed up for the online download of WOTLK and I can't login to download it, but my account was modified so I can't play without the download! ack.

For those of you in a similar situation as Jorah here, you may be happy to know that you should be able to download the Wrath of the Lich King content here: (http://www.worldofwarcraft.com/account/download/clients/pc/InstallWoW.exe).

Q u o t e:


Is there ANY way to upgrade my account ..WOTLK just got to my house and ..I cant upgrade

You should be able to access the following page to upgrade your account, Painfulgrip: (https://upgrade.worldofwarcraft.com/installer/).

Q u o t e:
Is there any way to update/change subscriptions or reactivate accounts outside the website?

Yes, Blackroija, you can still contact our Billing and Account Services department to update your Subscriptions Options. Please try contacting them via phone at 1(800) 592 5499

Users located in Australia should use 1-800-041-378 if they cannot get through with the number above.
Users located in Singapore should use 800-25499273 if they cannot get through with the number above.
Users located in Latin America: Mexico can use 001-888-578-7628; Argentina can use 0800-333-0778 or Chile can use 1230-020-5554 if they cannot get through with the number above.
Other International callers without access to our 800 numbers may use: (949) 955-0283

Q u o t e:


Please post the mac link. .exe doesn't work for me.... :p

Unfortunately, Forestsong, I do not have that link on hand to offer you :0(

Q u o t e:
It says I can upgrade online, I installed the WOTLK to my computer thanks to a roommate's DVD rom, then I went to the account management to upgrade it. This route will still work according to the ability to upgrade via online? Once the site gets fixed....anyone find any post on how long this will take to fix?

I mean, this is my first and probably only forum post, but an estimate on the time? In a moment? 24 hours? Tonight? Next week?

Bremn, you should be able to access the following page to upgrade your account, mate: (https://upgrade.worldofwarcraft.com/installer/).

As for an estimation; I would try the Account Management page now. :0P

Q u o t e:


Still not working for me.

Please try clearing the browser’s cache, temporary Internet files and cookies, and using an alternate browser, Kalañ. This should resolve the issue for you. :0)

Q u o t e:
I'm still getting a 404 error

That is a completely separate issue, Adoorin, which should be resolved by one of the following steps:

• Using a different browser(s)
  
• Clearing the browser’s cache, temporary Internet files and cookies
  
  • Internet Explorer: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx
    
  • Firefox: http://support.mozilla.com/en-US/kb/Clearing+private+data
  
  
• Flushing their DNS (http://us.blizzard.com/support/article.xml?articleId=21226)

If none of these solutions resolve your issue, please let us know by posting in this thread. We will do our best to provide you with updates and assistance as more information becomes available.

Q u o t e:


and of course if your on a mac and using Safari you can just do:

Safari->Empty Cache

from the menu

:)

Thank you, Forestsong. :0)

While the previous issue we were experiencing – keeping anyone from logging into the Account Management page – have passed us, please know that we are still investigating other issues surrounding the Account Management page. This includes the 404 error that many of you are receiving:

HTTP Status 404 - /account/

--------------------------------------------------------------------------------

type Status report

message /account/

description The requested resource (/account/) is not available.


--------------------------------------------------------------------------------

Apache Tomcat/5.5.23

Q u o t e:
Hey i'm trying to upgrade my account online but sends an error its showing over and over"Error 202: We were unable to process your request with the information provided."
i double checked my card and i put on the lines exactly what they ask.
what happen then ?

I would try contacting Billing for that issue, Zumbi. Their contact information may be found here: (http://us.blizzard.com/support/article.xml?articleId=20606).

According to our DBAs Account Management traffic seems to be flowing properly again; in other words, everything should be functioning appropriately. That being the case, I am going to be locking this thread.