Install Help ERROR #121 Version Mismatch

#0 - Nov. 14, 2008, 7:30 p.m.

So I received the invitation to try WoW again with the Burning Crusade upgrade for 10 days free on my old account. I figured why not, I'll give it a try again. So I D/L the WoW install program and I install it. I log in and it says I can't play without the Burning Crusade expansion pack. So I then D/L the Burning Crusade expansion pack and install it. I then go and try to start WoW again and I get a "WowError". I've uninstalled it a couple times and re-installed it all with the same effect.

If anyone could help me figure this out I would greatly appreciate it. I tried only installing the Burning Crusade expansion just to try it and of course it said I couldn't install it until I installed the actual game. That is all. :)

==============================================================================
World of WarCraft (build 6080)

Exe: C:\World of Warcraft\WoW.exe
Time: Nov 14, 2008 2:23:10.225 PM
User: User
Computer: BUBONIC
------------------------------------------------------------------------------

This application has encountered a critical error:

ERROR #121 (0x85100079) Version Mismatch
Program: C:\World of Warcraft\WoW.exe

DBFilesClient\Startup_Strings.dbc has wrong number of columns (found 19, expected 11)

WoWBuild: 6080
------------------------------------------------------------------------------

----------------------------------------
Stack Trace (Manual)
----------------------------------------

Address Frame Logical addr Module

0068E8E9 0012FC4C 0001:0028D8E9 C:\World of Warcraft\WoW.exe
0068E823 0012FC78 0001:0028D823 C:\World of Warcraft\WoW.exe
0068E7B2 0012FC84 0001:0028D7B2 C:\World of Warcraft\WoW.exe
004027A7 0012FEE8 0001:000017A7 C:\World of Warcraft\WoW.exe
00402477 0012FEF8 0001:00001477 C:\World of Warcraft\WoW.exe
0040447E 0012FF88 0001:0000347E C:\World of Warcraft\WoW.exe
76FF4911 0012FF94 0001:00043911 C:\Windows\system32\kernel32.dll
778DE4B6 0012FFD4 0001:0003D4B6 C:\Windows\system32\ntdll.dll
778DE489 0012FFEC 0001:0003D489 C:\Windows\system32\ntdll.dll

----------------------------------------
Stack Trace (Using DBGHELP.DLL)
----------------------------------------

----------------------------------------
Loaded Modules
----------------------------------------

0x00260000 - 0x002F0000 C:\World of Warcraft\fmod.dll
0x00400000 - 0x00D89000 C:\World of Warcraft\WoW.exe
0x03CC0000 - 0x03DD8000 C:\World of Warcraft\dbghelp.dll
0x10000000 - 0x10069000 C:\World of Warcraft\DivxDecoder.dll
0x69170000 - 0x69383000 C:\Windows\AppPatch\AcGenral.DLL
0x6BE90000 - 0x6BF75000 C:\Windows\system32\DDRAW.dll
0x6BF80000 - 0x6C04B000 C:\Windows\system32\OPENGL32.dll
0x6C250000 - 0x6C2C8000 C:\Windows\AppPatch\AcSpecfc.DLL
0x6E6F0000 - 0x6E713000 C:\Windows\system32\GLU32.dll
0x6E810000 - 0x6E872000 C:\Windows\system32\mscms.dll
0x6E880000 - 0x6E908000 C:\Windows\AppPatch\AcLayers.DLL
0x70790000 - 0x7079D000 C:\Windows\system32\sfc_os.DLL
0x70D80000 - 0x70F82000 C:\Windows\system32\msi.dll
0x71400000 - 0x71405000 C:\Windows\system32\sfc.dll
0x71600000 - 0x7160C000 C:\Windows\system32\dwmapi.dll
0x72650000 - 0x72657000 C:\Windows\system32\WSOCK32.dll
0x728C0000 - 0x72902000 C:\Windows\system32\WINSPOOL.DRV
0x73240000 - 0x732C5000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6001.18000_none_886786f450a74a05\COMCTL32.dll
0x73FB0000 - 0x73FCE000 C:\Windows\system32\ShimEng.dll
0x73FF0000 - 0x73FF6000 C:\Windows\system32\DCIMAN32.dll
0x74350000 - 0x74364000 C:\Windows\system32\MSACM32.dll
0x749E0000 - 0x74A19000 C:\Windows\system32\OLEACC.dll
0x74A20000 - 0x74A52000 C:\Windows\system32\WINMM.dll
0x74DC0000 - 0x74DFF000 C:\Windows\system32\UxTheme.dll
0x74E00000 - 0x74F9E000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll
0x75420000 - 0x75441000 C:\Windows\system32\NTMARTA.DLL
0x757E0000 - 0x757E8000 C:\Windows\system32\VERSION.dll
0x75B50000 - 0x75B64000 C:\Windows\system32\MPR.dll
0x75BD0000 - 0x75BE1000 C:\Windows\system32\SAMLIB.dll
0x75C50000 - 0x75CC5000 C:\Windows\system32\NETAPI32.dll
0x75F50000 - 0x75F7C000 C:\Windows\system32\apphelp.dll
0x75FB0000 - 0x75FC4000 C:\Windows\system32\Secur32.dll
0x75FD0000 - 0x75FEE000 C:\Windows\system32\USERENV.dll
0x76110000 - 0x7613D000 C:\Windows\system32\WS2_32.dll
0x76170000 - 0x76C7F000 C:\Windows\system32\SHELL32.dll
0x76D10000 - 0x76D55000 C:\Windows\system32\iertutil.dll
0x76D60000 - 0x76EA4000 C:\Windows\system32\ole32.dll
0x76EB0000 - 0x76F23000 C:\Windows\system32\COMDLG32.dll
0x76F30000 - 0x76FAD000 C:\Windows\system32\USP10.dll
0x76FB0000 - 0x7708B000 C:\Windows\system32\kernel32.dll
0x77090000 - 0x770E8000 C:\Windows\system32\SHLWAPI.dll
0x770F0000 - 0x771B6000 C:\Windows\system32\ADVAPI32.dll
0x771C0000 - 0x77290000 C:\Windows\system32\WININET.dll
0x77290000 - 0x773B9000 C:\Windows\system32\urlmon.dll
0x773C0000 - 0x77482000 C:\Windows\system32\RPCRT4.dll
0x77490000 - 0x774DB000 C:\Windows\system32\GDI32.dll
0x774E0000 - 0x7758A000 C:\Windows\system32\msvcrt.dll
0x77590000 - 0x7771A000 C:\Windows\system32\SETUPAPI.dll
0x77720000 - 0x777AD000 C:\Windows\system32\OLEAUT32.dll
0x777B0000 - 0x7784D000 C:\Windows\system32\USER32.dll
0x77850000 - 0x7789A000 C:\Windows\system32\WLDAP32.dll
0x778A0000 - 0x779C7000 C:\Windows\system32\ntdll.dll
0x779D0000 - 0x779D7000 C:\Windows\system32\PSAPI.DLL
0x779E0000 - 0x779E3000 C:\Windows\system32\Normaliz.dll
0x779F0000 - 0x779F9000 C:\Windows\system32\LPK.DLL
0x77A00000 - 0x77A06000 C:\Windows\system32\NSI.dll
0x77A10000 - 0x77A2E000 C:\Windows\system32\IMM32.dll
0x77A30000 - 0x77AF8000 C:\Windows\system32\MSCTF.dll

Philipsk

#1 - Nov. 14, 2008, 7:55 p.m.

Hello Bonedancer,

This type of version mismatch can occur if files were not updated properly or if any files indicate a different version of the game than you are on. This can occur if there were lingering files from when you last installed, or something that can just occur when writing so many files.

Steps to try to resolve this issue can be found here:
http://us.blizzard.com/support/article/21024

If absolutely necessary, you may need to reinstall again, but make sure that you fully remove any remaining game files after uninstalling and prior to reinstalling.

You can manually delete the game folders. If you go to c:\program files, you should be able to right click on the wow folder and delete it.

If you have anything in there like screen shots you wish to back up, you should do that first.

You may also want to search your hard drive for any Warcraft related files and delete them, including your Temporary folders and the Blizzard Entertainment folder from the common files folder. These folders will normally be located at:
C:\Windows\Temp
C:\Documents and Settings\-YourName-\Local Settings\Temp
(Delete all files in these folders that you are able to. Some files may be used by other programs and not able to be deleted.)

C:\Program Files\Common Files\Blizzard Entertainment
(Select and Delete this folder)

Philipsk

#5 - Nov. 15, 2008, 12:38 a.m.

Rather than installing BC, please install just plain WoW and patch the game to current. The 3.0.2 patch should include the BC data, so if your account requires it already it should be there. This should avoid the process of installing BC, which will hopefully indicate to us if that process specifically is causing the issue, or if it's something else.