Issues with RP server, demand assistance

#0 - Nov. 18, 2008, 5:11 p.m.
Blizzard Post
It has come to my attention that the rules and policies regarding RP servers are not being enforced and have become quite lax. When i first starting playing wow i came to Earthen Ring, identified as an RP server. Being a hardcore RP individual, I expressed delight in being able to emerse myself into an RP environment in a awesome state of the art MMO. In the days of late I have watch Earthen Ring become more and more like a Normal server then anything else. We have people running around with names like "DeathtoSam" and "Inukenewbs" and not to mention the heinous misuse of the chat channels. I have worked with GM's reporting vile and outright disregards to RP rules. But i has come to the point whereas I cannot police this issue by myself any longer and is ruining my RP experience on what I thought was an RP server. Trade Chat should be used for Trade chat for example.

Earthen Ring is full of people not understanding the true gravity of the rules that should be applied enforce. I'm tired of trying to trade on the trade channel while trying to dodge all the spamming let alone competing against political discussions about America and what someones girlfriend did at the movies the other night. There are private channels that could be used for this discussion and frankly I'm disappointed at a non GM presence in the public channels.

The big question is, is why out all the server choices are people flocking to Earthen Ring to ruin the RP element? I mean, I don't suggest they do it on purpose, but facts are facts. It has come to the point that this group of Non-RPers are actually ridiculing and discriminating against RPers. This acts against us, although not all intentional must cease. We the RPers and I do speak for the RPers would like to see GM presence in public chat channels firing warning shots. We would also like to see the amount of non RP names and the amount of non-RPers dwindle on Earthen Ring. We, like the Non RPers pay too and have the same rights and privileges as them. We have more so of a right on an RP server such as Earthen Ring.
#88 - Nov. 18, 2008, 7:05 p.m.
Blizzard Post
Q u o t e:

They hate doing their job?


No, not at all. Investigation is far more efficient if these names are reported piecemeal rather than in a huge mass, that is all. The Game Master was merely offering the best way for both our player and our staff to address the issue swiftly.

As someone else mentioned, the best way to report a large block of names is via email to wowgm@blizzard.com. Please clearly note the realm you are reporting the names on, and make sure that each name is entered exactly =).

Now, to address the larger theme of this thread: Roleplay enforcement on RP realms. Please allow me to provide a link to our policies on the subject first:

http://us.blizzard.com/support/article.xml?articleId=20458

Q u o t e:
Creating an immersive world that holds true to the "Base Storyline" of the World of Warcraft is the driving motivation behind our Role-Play Servers. While other servers allow you to play World of Warcraft, these servers are intended to let you live World of Warcraft. Within this environment you will embark on long-lasting adventures, foster enduring comradeships, and wage epic wars. Cultivating an environment that allows this level of immersion rests largely upon the shoulders of you, the player. To assist you in this endeavor, we have laid out rules of conduct more stringent than those of other servers. Keep in mind that each section of this policy is in addition to the policies currently being enforced on all servers. If you find another player acting in a manner that contradicts the spirit of the guidelines detailed below, you must first verbally request that the offending player to discontinue his/her behavior. If the actions continue after this request, only then should you contact a Game Master (GM). Remember to be respectful of others' storylines for we must all work together to maintain the continuity of the Base Storyline. Good luck and safe journeys!


That's the introduction to the policy, and covers the majority of the main themes. You'll note the sentence I underlined though - it's very important to request that a player specifically cease interrupting your Roleplay prior to reporting them. It's not a good idea to sneak around 'ambushing' those that do not happen to be role-playing up to a specific standard without informing them. After all, every player has a different idea of what role playing is.

Now, to cover some of the specific potential offenses:

Q u o t e:
Verbal/Physical Harassment Targeting Role-Players
This category includes:

* Players that specifically target role-players for verbal/physical abuse (not limited to offensive language).

Q u o t e:
Out of Character (OOC) Discussion and Use of General Chat
Detailed below is the language policy enforced on the Role-Play servers. Use of the /ignore command is also highly encouraged.

* The General Chat Channel should only be used for finding Storylines (SLs), finding Party Groups, and various other discussions pertaining to the Base Storyline (BSL), game-related topics, and continuity.
* The General Chat Channel should NOT be used for any "Off-topic," Non-Storyline, or non game-related discussions.
* Absolutely no out of character (OOC) or non-fantasy related dialogue should take place in the /Say, /Yell, or Party chat channels.
* Guild Chat will not be policed for any fantasy related violations.
* All normal harassment rules (which can be found at http://us.blizzard.com/support/article.xml?articleId=20226) still apply.


Please keep in mind that this doesn't mean that everyone in General is necessarily speaking in character. It is just that General chat on RP realms is expected to be more focused than on other realms. You can refer to that policies page for examples of appropriate dialogue.

Q u o t e:
Non-Medieval/Fantasy Character Names
This category includes:

* Any Non-Medieval or Non-Fantasy names (i.e. Slipnslide, Robotman, Technotron).
* All normal naming rules (which can be found at http://us.blizzard.com/support/article.xml?articleId=20368).


This is a naming convention that is almost exclusively enforced on RP realms. Please keep in mind that all names and related actions are subject to our interpretation and that we are the final arbiters. A number of interesting cases have come across the desk regarding names on Roleplay realms, and it is very likely that our standards for these names, while much more stringent than on a non-RP realm, are more relaxed than those of the average hard core Roleplayer.

And, here are the final notes from that policy page:

Q u o t e:
* This policy is in addition to the policies currently being enforced on all servers.
* Repeatedly violating any part of the Role-Play Server policy, as well as any part of the Terms of Use (ToU), will often result in temporary suspension from the game.
* Aside from the naming rules, GMs will only take action against players who are violating this policy if the player has already been asked to stop and still continues the violating action.


In short, we've allowed our players to largely define the environment on our RP realms. That said, we very definitely have policies in place to help create a more immersive environment. Ultimately though, it may be best to find players that are likeminded, and to form a 'troupe' of players to RP with. You may find that there is a larger community of Roleplayers on your realm than you thought.

Finally, we do take the environment of World of Warcraft extremely seriously, and we want every realm - RP, PvP and PvE - to offer the best possible experience for all our players. Unfortunately, while we'd be delighted to 'patrol' every realm and take action against harassment violations, the matter really isn't that simple. First, despite expanding our numbers very substantially, we simply do not have the resources to do so and continue to provide other services at any reasonable level at the same time. In addition, merely policing a single channel on both factions, across all realms, isn't very workable. What about battleground chat? Or General channels in individual areas (like Crossroads)?

There are very, very good reasons why we depend on the reports of our players, and also good reasons that our policies are reactive. Effectively, with the help of our players, this enables us to police every channel in the game at all times! Something that would be impossible with 'patrols'.

It's also important to note our Penalty Volcano though - not every violation will immediately result in a longterm suspension or ban. Here's a link:

http://us.blizzard.com/support/article.xml?articleId=20221

Of course, if you do not feel as though our RP policies are not stringent enough, you can certainly feel free to make a post on our Suggestions forum recommending further modifications to this policy. Please do keep in mind that no Blizzard Representatives are able to post in that forum, but do not be discouraged, as that forum is indeed read by our Development staff.

PLEASE NOTE:

All our Game Masters are employees of Blizzard Entertainment, and there is a great deal of oversight regarding the enforcement of our policies. These matters are quite sensitive, and as a result, a volunteer 'task force' is very unlikely to ever be the kind of feature implemented by our Support department
#92 - Nov. 18, 2008, 7:16 p.m.
Blizzard Post
Q u o t e:
Thank you Malkorix for your post. Could you cross reference and post on the Task Force thread on the Suggestions forum?


You are very welcome, and I hope that this helps explain our position more effectively. Unfortunately, I am only able to post in this forum, and thus I'm unable to influence the Suggestions forum thread in any fashion, though.

This is partially because as a Customer Service Forum Representative, my domain is this forum exclusively, but also because no Blizzard Representative may typically post in our Suggestions forum. I apologize for that, but I hope that it isn't too inconvenient.
#94 - Nov. 18, 2008, 7:21 p.m.
Blizzard Post
Q u o t e:
Personally if I want role play, I'd rather do it the old fashioned way, around a table with some mountain dew and Cheetos.

There is no real place for it in a repetitive environment where you have no real control over the content.


While this is a very different topic than the main ideas in this thread, that is very much a personal opinion. While I've very much enjoyed all kinds of table-top gaming, Roleplay in an environment like World of Warcraft merely has a different focus.

While RP takes many forms, I've noticed that in an environment like a MMO, the Roleplay merely tends to focus more on inter-personal character interactions, character development and personal storylines. Player staged in-game events can contribute greatly to the immersion as well =).

Of course, there's no harm in making a raid, battleground, or even arena matches or standing the focus for Roleplay, or a Roleplay event. This is provided, of course, that Roleplay does not become an excuse for exploitation. Our over-arching policies supercede such things, of course.
#97 - Nov. 18, 2008, 7:25 p.m.
Blizzard Post
Q u o t e:


/kiss

I still would rather have geeks around a table with mountain dew and cheetos! :D


/purr

<3
#99 - Nov. 18, 2008, 7:29 p.m.
Blizzard Post
Q u o t e:

Oh no Mal, I wasn't making an actual assumption that they do. It was more of a rhetorical, sarcastic reply, my bad!


Ah, well, no worries Zheona! I'm sorry if I mistook your tone! Still, your post provided an excellent response point for the other ideas I wanted to address anyway. Not to mention, that information is pretty valuable for those with a vested interest in reporting names that might potentially violate our policies =).