Account Management & Website Issues

We are aware of the present issues involving Paid Character Transfers / Free Character Moves as well as those revolving around other Account Management functions. These issues appear to be connected, and we are working to resolve them as quickly as possible. We apologize for any inconvenience this may cause you and we thank you for your patience while we work to restore full functionality.

In order to provide everyone with the most up-to-date information possible please refrain from creating additional threads. We will be locking all extraneous threads regarding this topic and referring them here.

For those needing to update your Subscription Options, our Billing Representatives are still able to do this. Please try contacting them via phone at 1(800) 592 5499

Users located in Australia should use 1-800-041-378 if they cannot get through with the number above.
Users located in Singapore should use 800-25499273 if they cannot get through with the number above.
Users located in Latin America: Mexico can use 001-888-578-7628; Argentina can use 0800-333-0778 or Chile can use 1230-020-5554 if they cannot get through with the number above.
Other International callers without access to our 800 numbers may use: (949) 955-0283

UPDATE:

It now appears as though the website should be available, and that character moves should be processing normally once again.

Thanks again for your patience while we worked to resolve this!

Just got an update guys. It now appears as though the website should be available, and that character moves should be processing normally once again.

Thanks again for your patience while we worked to resolve this!

Q u o t e:


Thank you for the update. I anxiously wait to hear if I really will be charged twice for my upgrade and if at least one of them will actually upgrade my account to WotLK.

While some transactions will result in 'pending' charges and your financial institution may reserve funds for a period of time, you should only be charged for the transactions you complete. If you have further questions, please feel free to contact our Billing Department though:

Billing & Account Services

Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm PST
E-mail Support - Billing@Blizzard.com

If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore should use 800-2549927 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283

Q u o t e:
its still down

As the current Account Management issue is not related to the issues posted in this thread, we have created a new sticky to keep everyone in the know: (http://forums.worldofwarcraft.com/thread.html?topicId=12666205008&sid=1). Please feel free to join us there, as I have locked this thread.

Thank you.