Unable to upgrade account via online.

I'm terribly sorry to hear that you all are having difficulties upgrading your account. If you are receiving an error when attempting to purchase the Direct Online Upgrade, please try the following:

• Clear your browser's cache, cookies and temporary Internet files
  
• Use a different browser(s)
  
• Flush your DNS (instructions here: http://us.blizzard.com/support/article.xml?articleId=21226)
  
• Correct and update out of date or incorrect account information (e.g. address, etc.)

Should the error persist, please purchase the retail copy of the Wrath of the Lich King. If this is not possible, please contact Billing and Account Services as they may be able to identify a more specific cause of this error and offer additional assistance. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Australian users should call 1-800-041-378 if the above number doesn’t work.
  
• Singaporean users should call 800-2549-9273 if the above number doesn’t work.
  
• All other international users should call: (949) 955-0283

Please be aware that if you are showing funds removed from your account following a failed transaction, it is likely that the funds are being held by your financial institution. Billing and Account Services has provided us with the following information regarding held funds:

Q u o t e:
Depending on your financial institution and the terms of your credit card, the authentication process may place a "funds held" for verification purposes. This is a temporary charge that will reverse itself automatically, generally within three to five business days. However, some financial institutions may hold the funds for up to 30 days, depending on their own policies. Please note that these charges are simply part of the verification system. Because of other circumstances beyond our control, these charges do not indicate whether a card will be accepted at the time of payment. In the event that the charges do not reverse in three to five business days (please allow for more time on holidays and weekends), please contact your bank and verify the charges in question. You may also want to inquire with your financial institution as to what their policy is on reversing "funds held" transactions.

If you received an error while attempting to use the Direct Online Upgrade feature via Account Management, and you see a pending transaction on your bank statement, please rest assured that Blizzard Entertainment will not collect the funds for all of those pending transactions if the upgrade was not successful on your initial attempt(s). If you require additional assistance with the Direct Online Upgrade service, please call the Billing and Account Services Department at your earliest convenience.

Thank you all for your patience and understanding.

Best wishes.

Q u o t e:
Soo.. thats mean that all the bill that had already being charged by mistake will be reversed back automatically? As it being quote here :

That is correct. It is most likely that Blizzard Entertainment has not removed funds from your account, but these funds are being held by your financial institution.

Q u o t e:


im getting an error that says that the feature isn't avaiable yet.Is it avaiable or what?

The feature is available, Feoris. If the above troubleshooting methods did not resolve your issue and you are unable to purchase a retail copy of the game, please give Billing and Account Services a call as directed above.

Thanks!

Players are currently able to take advantage of the Online Upgrade. If you are receiving an error when attempting this purchase and have tried all of the aforementioned troubleshooting methods, please purchase a retail copy of the Wrath of the Lich King. Should this not be possible, please contact Billing and Account Service tomorrow -- they will be available to take your phone calls from 8am to 8pm PST.

Q u o t e:


Your missing the point I tried to upgrade 5x online and it came back with an error that it couldnt pocess my card.

BUT THEY DO!

This is incorrect, Miskao. We were unable to finalize the transaction and were unable to process your credit card. As a result, your financial institution received word that you attempted to make a payment for $39.99; however, we were unable to process the card and no money was distributed to Blizzard Entertainment. As a result, your financial institution is holding these funds as described in my first post in this thread.

I sincerely apologize for any inconvenience, folks, but you must either purchase a retail copy of the game or contact Billing and Account Services if you are still having difficulties purchasing the online upgrade.

Couple quick points in an effort to eliminate any confusion:

• The error messages being received are not necessarily a result of attempting to make the purchase outside of our support region.
  
• Unfortunately, we are unable to guarantee that cards outside of our support region will be accepted -- even if they have been accepted in the past. On the same note, this does not necessarily mean your transaction received an error as a result of your credit card (see above bullet).
  
• Purchasing a retail copy of the game will allow you to upgrade your account to the Wrath of the Lich King.
  
• Billing and Account Services may be able to assist you if you call them during normal business hours.
  
• If you received an error while attempting to use the Direct Online Upgrade feature via Account Management, and you see a pending transaction on your bank statement, please rest assured that Blizzard Entertainment will not collect the funds for all of those pending transactions if the upgrade was not successful on your initial attempt(s).

I'm still here, Nyberius. Unfortunately, however, you must call Billing and Account Services if you are still experiencing issues and are unable to purchase a retail copy of the game.

Billing and Account Services has access to your billing information. With this information they may be able to verify the cause of this issue and attempt to correct it while on the phone with you. If you review the several posts regarding this issue made yesterday morning, you will find that a number of players contacted Billing by phone and were playing the game within the hour.

I sincerely apologize that the Billing and Account Services Department is not currently available, everyone. They will return tomorrow morning at 8am PST and will be happy to assist you.

Q u o t e:
Aradek, by the sheer number of people that are experiencing the same error, isn't it possible that this is not an isolated case but a bug in the code? If that is the case, do the Billings department have the sole authority to edit website code? If the answer is yes, then I rest my case, and shall wait till tomorrow, else, I unfortunately have to say that I really don't think calling the billing department will help.

Don't get me wrong, Janesh; our Web Teams are analyzing the declined transactions in an effort to determine why supported transactions are being denied. In the meantime, however, Billing and Account Services is the only Department capable of working with you to complete the supported transactions. It is for this reason that I am having each of your contact Billing if you are receiving this error.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Please call using one of the above numbers.

Q u o t e:
I can call billing services but they say there closed.

They will be available tomorrow morning at 8am PST.

Q u o t e:
So I should call to: (949) 955 0283

I tried dialing that number, and it didn't work.

I believe it's required to dial additional numbers... however, I don't know which ones are those.

Would you be able to inform which ones?

I tried 00 15 949 955 0283 and it didn't work.

This department is not currently in the office today, Tohsdaeh. If you provide me with your country of origin, I'd be happy to help assist you.

I am terribly sorry you've been having this difficulty.

Maintenance is starting very shortly. It's entirely possible this could be connected.

I'd try again right after the realms come back. If they are doing maintenance, that should be cleared up by then as well.