PCT Update and Information Request

Morning, everyone—

At present, we believe (and hope) to have cleared the majority of pending PCT requests initiated within the last 20 days. With that said, we do not wish to close this issue should there still be cases outstanding or ones which require further, personal attention.

To ensure that we can resolve your issue wholly, please post here if your character remains locked at this time. Include the followig information:

Type of transfer (realm-to-realm and/or account-to-account)
Name and realm (source and destination) of the character
Date your transaction was initiated

Please provide any further details you believe relevant, as well. The more information we have, the easier we can determine why your particular transfer remains affected at this time.

Thank you!


Note: Please report cases of pending Free Character Moves herein, as well.

Hey all —

http://forums.worldofwarcraft.com/thread.html?topicId=12454627153&sid=1

Q u o t e:
Type of transfer: account to account
toon is bennybulldoz
both accounts are on Nagrand
from straymagnet to mrboofhead

Are you unable to login to the character in question? Everything appears to be okay on our end.

Q u o t e:

Type of transfer: Realm to Realm

Name: Raymundo......Source: Eldre'Thalas......Destination: Khadgar

Yours appears to be okay as well; are you unable to login to the character?

Q u o t e:
Name: Mip
Source Realm: Lightninghoof
Destination : Lightninghoof
(could not edit post as I could not find it)

The "Invalid Credit Card" issue is actually in relation to the information you're entering; please make sure that the information you are entering is correct. You may also wish to try using the "Use Other Card" option near the end of the process and enter the same information again (ensuring that it's correct). Clearing your browser's Cache and Cookies may help as well.

Any pending transfers were canceled due to various issues, Cactuscastro.

Your transfer essentially didn't happen as it were. You're welcome to transfer it if you want.

It should not; there were some unfortunate issues that were being experienced previously which caused some transfers not to process correctly.

Everything should be good now. =)

Thank you all for the reports. This data has been forwarded to the appropriate departments to have this reviewed. Please continue to provide this information if you have not already done so.

Good morning, everyone.

I see that a number of you are receiving processing errors when you attempt to finalize your transaction. I understand that this is preventing you from completing the transfers, but the information we really need to know is whether or not your character is currently stuck within the transfer process.

If your character is inaccessible because you are unable to cancel your pending transfers, please be sure to make specific mention of this when posting.

--------------------

While we look further into the processing errors a number of you are receiving, we request that you try the following workarounds to see if you are able to successfully finalize your Paid Character Transfers and Name Changes. We have received mixed reports that performing one (or all) of the following workarounds has allowed players to bypass this error message. Please try the following:

• Use a different browser(s)
  
• Clear the browser’s cache, temporary Internet files and cookies
  
  • Internet Explorer: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx
    
  • Firefox: http://support.mozilla.com/en-US/kb/Clearing+private+data
  
  
• Flush your DNS (http://us.blizzard.com/support/article.xml?articleId=21226)
  
• Click the “New Credit Card” checkbox and re-enter your billing information (Thanks, Suparogue! )

I sincerely apologize for the inconvenience this issue has caused you all and hope that one of the above methods allows you to complete the transfer. I’ll do what I can to gather more information to help those of you still unable to finalize your transfer.

Thank you all for your patience.

Folks, this thread is for the pending PCT and PCNC issues that occurred between the 18th and 27th of October, only. If you are receiving an invalid credit card or some other error please try the steps that Aredek provided, if you continue to have an issue you'll need to contact our Billing Department directly.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.

Todlich, are you not able to log into the character on Dragonmaw? Do you not see him listed on the realm?

Never give anyone your account name and password, Balji. In the future, I'd ask that you do not jump into a thread that has nothing to do with your issue, please create a new thread instead.

As to answer your question, click on the tab at the bottom of the realm selection list, unless you speak Spanish and would rather be on one of our Latin realms you may want to try a US realm.

Q u o t e:
Realm to Realm PCT
Herkules - Greymane to Kilrogg
Initiated Oct 21/08

Still not transfered, not able to log in on either server as character does not show up anymore.

I wasn't able to confirm that your character was locked, Rauk, it seems to be on the realm but hasn't been playing in awhile. Before I send this information up can you try creating a new character on Greymane to see if that updates your character list?

Please let me know.

You have returned to the Transfer Status page and attempted to finalize the transfer, correct, Katzilla?

https://www.worldofwarcraft.com/account/character-transfer-status.html

Ok, thank you, Rauk.

Q u o t e:
PCT
realm to realm
character Maryli
from Arathor to Wind Runner
unsure of exact date, but within the week before WotLK came out
Meryli shows up in Wind Runner, but I am unable to log in to her - I get a message saying the transfer is not completed yet

Have you visited the Transfer status page, Meryli? You need to finalize the transfer before you will be able to log the character in. If the character does not appear on the list to finalize please let me know and I'll add you to the list to have this issue resolved.

https://www.worldofwarcraft.com/account/character-transfer-status.html

Q u o t e:
Type of transfer: Realm to Realm (Thaurissian to Blackrock)
Date your transaction was initiated: 11th November 08


Have tried to finalise my credit card for a PCT, and keep getting directed to an 'error has occurred' page. Have tried a few times, so I'm hoping the card has not been charged multiple times. Please fix ASAP

This is not an issue that we can assist with, Realest, if you are experiencing a 202, invalid card or "an error has occurred" you will need to contact our Billing Department directly for further assistance.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.

Our webteam is looking into these reports and we have some troubleshooting steps in the link below that you can try but if you continue to have an issue please contact Billing.

http://forums.worldofwarcraft.com/thread.html?topicId=12454620284&sid=1

If you visit the Transfer Status Page, Phun, do you have the option to finalize the transfer or is it not listed anymore? There are times when the charge request for a transfer is declined but the "pending" amount stays on the card for 3-5 business days.

Can you check for me and let me know what you see?

https://www.worldofwarcraft.com/account/character-transfer-status.html

Q u o t e:
CHARACTER NAME: Ostian
TYPE: Realm to realm and Account to Account
REALM SOURCE: Jubei'Thos
REALM DESTINATION: Ravenholt
DATE INITIATED: November 10, roughly 11pm (AEST)

ADDITIONAL INFO: Everything is in order, I've recieved the email telling me to finalize the transaction and all that jazz. However, when I click the "FINISH" button, it comes up with the error "Sorry, but there has been an error with your request."

Ostain, you will need to follow the troubleshooting steps found in the link below and if you are still having an issue, contact our Billing Department.

http://forums.worldofwarcraft.com/thread.html?topicId=12197387184&sid=1&pageNo=23#441

Q u o t e:
Followed those steps, several times, several PCs, even went to a netcafe to try. I have contacted the billing department and they didn't help in the slightest.

I am sorry, Ostian, the transfer system is under their purview, I can only recommend contacting them again and explaining in detail what errors you are receiving.

Q u o t e:


Yes it says its ready to be pushed through but, it declines my card.
Ive used both mine and my mums. IT charged the credit card but then said there was an error.

05/11/2008 Purchase - BLIZZARD ENT*WOW SUB BLIZZARD.COM US 831037415497 (A$37.98)
05/11/2008 Purchase - BLIZZARD ENT*WOW SUB BLIZZARD.COM US 831035408023 (A$1.52)

And ive tried clearing my cache, changing browsers everything.

It sounds like after the charge request was made either our system declined it or your bank did. You'll need to contact Billing, the card likely wasn't charged but a "hold" was placed on the transfer fee. It should return to the card within 3-5 days. If it doesn't Billing should be able to assist you.

Q u o t e:
well How do i cancel it?

If the character is listed there you should be able to either attempt to finalize the transfer or cancel it. Since you have stated that you have been unable to finalize the transfer you'll need to contact our Billing Department, as I've already said, to see if they can help. Otherwise you can click the cancel button on the page that I linked earlier.

Q u o t e:
PCT
Account to Account
Realm: Elune
Character: Borracho

The character is now unlocked and playable but is still on the original account, not the destination account to which he was originally to be transfered.

Can you not initiate the transfer again, Celleste? Many pending transfers had to be cleared in order to resolve the "limbo" issue.

Q u o t e:
Type of transfer - realm-to-realm
Name and realm - Subtely : Source - Vek' Nilash : Destination - Cho'gall
Date your transaction was initiated - 11/10/08

And have you visited the Transfer Status Page, Subtely?

There are currently no issues with transfers. The information we have been requesting is for transfers and name changes that were initiated mostly from 10/18 to 10/27.

Q u o t e:
Realm to Realm
Realm Deathwing US - Dreadmaul Oceanic
Two Characters
Character Names - Kexx and Jenx
I initiated transfers on the 10/11/08 and the 11/11/08

I've Tried doing this a number of times. every time it has been approved and when i click finish it comes up with "Sorry, but there has been an error with your request."

Folks, this is not what this thread is for, I understand that you are frustrated by this error but this thread is to gather information regarding the characters that are stuck "pending", the issue that happened around the 18th to the 27th of October. If you are experiencing this error message or the 202 or the invalid credit card message please try the troubleshooting steps linked below. If that doesn't work you'll need to contact our Billing Department.

http://forums.worldofwarcraft.com/thread.html?topicId=12197387184&sid=1&pageNo=23#441

For everyone experiencing the "pending" issue who have posted thus far. Thank you all for the reports. This data has been forwarded to the appropriate departments to have this reviewed. Please continue to provide this information if you have not already done so.

Again, this thread is only for gathering information regarding the characters that are stuck "pending", the issue that happened around the 18th to the 27th of October. If you are experiencing the 202 or the invalid credit card message please try the troubleshooting steps linked below. If that doesn't work you'll need to contact our Billing Department.

http://forums.worldofwarcraft.com/thread.html?topicId=12197387184&sid=1&pageNo=23#441

For everyone experiencing the "pending" issue who have posted thus far. Thank you all for the reports. This data has been forwarded to the appropriate departments to have this reviewed. Please continue to provide this information if you have not already done so.

Don't forget to check the status page to see if you can finalize your transfer or name change.

PCT
https://www.worldofwarcraft.com/account/character-transfer-status.html

PCNC
https://www.worldofwarcraft.com/account/character-namechange-status.html