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Can't log onto character

Forum Avatar
Eadric
#0 - Nov. 4, 2008, 2:53 a.m.
Blizzard Post
My guild and I were fighting Kalecgos. I jumped through the portal to the demon phase and as soon as I do my game crashed. After 20 attempts of logging back onto the character my game crashes as soon as the loading bar gets to the end. I can log onto other toons, just not the one that went through the portal to the demon phase. I deleted my wtf folders etc, turned off all my addons etc, and cannot get back on that toon at all. I ran a blizzard repair and it came back saying the amount of data is too large to be repaired and i need to reinstall. Odd thing is I can play on other toons just not that one :(
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Vrakthris
#5 - May 26, 2009, 10:57 p.m.
Blizzard Post
Q u o t e:
wat did u do to get bak on? i can't log onto any of my toons :(


This thread seems to be from last year, Burntblood, it is unlikely that these posters are still around. You can try to reset your User Interface to see if that resolves the issue but normally if you are unable to log on to any characters on your account and/or realm the issue is likely technical and you may want to visit our Technical Support Forums for troubleshooting assistance.

1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.
2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.
3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.
4) Restart your computer.
5) Please do not reinstall Addons prior to testing the issue you were experiencing.
6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.
7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.