PCT and PCNC Issue - General Information

Update, 10/27 1:50pm PDT — At this time, we've been informed that many characters previously locked as a result of an unprocessed Paid Character Transfer or Name Change queued between 10/20 and 10/22 are now unlocked on the source realm. In the event that you find your character locked, please know that we are still working to resolve the remaining issues.

We're still on the lookout for more information; we'll be sure to pass it along as soon as it becomes available.

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Update, 10/26 1:50pm PDT — In addition to the steps given at 2:12pm PDT yesterday, we are requesting that our players follow the steps found on the following support article:

http://us.blizzard.com/support/article.xml?articleId=21226

While following these steps have helped resolve a number of issues, I'm afraid that this process may not work for all players currently experiencing transfer issues. Given that this has proved successful for some of our players, we encourage you to give it a shot.

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Update, 10/25 2:55pm PDT — This is more of a "non-update," but still relevant. Our Technicians and DBAs continue to address reported issues at this time. With this, we are aware that many players are still unable to view their pending requests within the Transactions screen. Please note that this information may appear and disappear as work continues.

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Update, 10/25 2:12pm PDT — If you are experiencing difficulties accessing the Transactions page for either service, please try clearing your Cache and cookies and trying again.

For Internet Explorer:

Go to "Tools."
Navigate to "Internet Options."
Click "Delete Cookies," "Delete Files," and "Clear History."

For Firefox:

Go to "Tools."
Navigate to "Clear Private Data."
Click "Cookies" and "Cache."
Hit "Clear Private Data Now."

You may also wish to try another browser entirely. We've received reports that different browsers are providing differing levels of success for many players.

This has proved, at times, to reveal "missing" characters within the page, as well.

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Update, 10/25 1:30pm PDT — In effort to resolve pending or missing requests, you may witness your characters' status change within the Transaction page. Though we are continuing to address all known issues at this time—"missing" transactions, locked characters, pending transfers or name changes, and payment finalization—should you regain the ability the cancel your request, you are welcome to do so.

Those of you who still cannot access your transfer or name change status within the Transactions page, please remain patient. If you wish to have your request to remain in queue, please do not log into your target character, as this may interfere with the actual process.

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We are presently investigating issues affecting the Paid Character Transfer and Paid Character Name Change services. This thread will serve as a centralized topic wherein updates will be provided and additional information gathered (as necessary).

In effort to keep dialogue as streamlined as possible, off-topic or inappropriate posts will deleted.

Thank you!

Due to the number of changes that have been made, and the characters that this issue is still affecting, if you have not already, post the your information here in below-noted and using the following format:

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

PCT/PCNC: (just give me the acronym of which one you are having trouble with)
Character:
Source Realm:
Destination realm:

This applies, as well, for account-to-account transfers.

Previous updates:

Q u o t e:
Update, 10:27pm CDT — Just to clarify, this is for both Character Transfers and Name Changes. :0)

Q u o t e:
Update, 10/2410:12pm CDT — Now that I have managed to get caught up with the posts you guys provided me with in the information gathering thread. I would like to give you one last update before I head home for the night, as well as explain what that thread is for. We have finally reached a point where we are able to manually push these transactions through. I have been gathering your information and sending it off to the DBAs that have the power to make this happen. As a result, we should have all of you who posted in the previous thread sorted out within a day.

Q u o t e:
So are you suggesting we cancel our transfers and put them in at a later time or are these current transactions going to be proccessed?

I'm suggesting neither, Bax. I'm merely noting that players are welcome to cancel if they are able and wanting.

Q u o t e:
PCT/PCNC: PCT
Character: Lightmaiden
Source Realm: Frostwolf
Destination realm: Frostwolf

PCT/PCNC: PCT
Character: Thuggankster
Source Realm: Frostwolf
Destination ralme: Frostwolf

Have you posted this information here, Microfusion?

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

If so, it's already been noted and forwarded.

That said, we're still working on this issue currently.

Q u o t e:
Char Name : Rottedlilium
Source : Illidan
Destination : Warsong

Please post this information here if you have not already:

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

Thank you!

Q u o t e:
Would that stuff be under internet options?

For Internet Explorer:

Go to "Tools."
Navigate to "Internet Options."
Click "Delete Cookies," "Delete Files," and "Clear History."

For Firefox:

Go to "Tools."
Navigate to "Clear Private Data."
Click "Cookies" and "Cache."
Hit "Clear Private Data Now."

Q u o t e:
syndri, is the wait goin to be anouther 6 days like the site says... and who do i talk to (call email- the suggestion forms isnt goin to do anything) about compensation

Wait time is not yet available. Should one develop, I'll certainly let you know. :)

That said, Áedán, and as I noted before, your most apt avenue to pursue—the one that will actually allow your concerns to be seen by the appropriate parties—is the Suggestions Forum. There is no email or number available for your specific request, I apologize.

Q u o t e:
The same thing just happened to me. =(

Thank you all for the continued feedback. As mentioned within the primary post, you may note changes to your Transactions page as our Technicians and DBAs proceed with their work.

Please accept my most sincere apologies for any additional confusion this has caused.

Q u o t e:
What about those of us that don't have anything pending. You said before I'm finalized, my payment gone through, there's nothing to cancel, however I'm still locked with my same name. When everything is figured out will I be able to log in and play normally or will I have to initiate something else from acct management?

We're still working on that, Xìaoxuan. Once I have an update regarding PCNCs, I'll certainly let you know.

Q u o t e:
Well I already cancelled my account as a Blizzard rep told me by phone that these characters have been "lost" due to issues with the last patch.

Present information shows these characters within our internal queue. Many players briefly witnessed these "missing" characters within the Transactions page, as well, and were able to successfully cancel.

Perhaps your transfer or name change was particular or unique, I do not know. May I ask if your pending request is for the account on which you're posting?

Q u o t e:
id just like to point out something,

2 of my friend cannot see their APPROVAL PENDING in transaction page...but when i go check for them i can see it...and i can even cancel it for them....
i had them to clear every cache/temp/cookies ect ect still nothing for them on the page.

Are they perhaps using a different browser type than you, Viritas?

Q u o t e:
PCT
Character: Durdee
Source Realm: Area52
Destination realm: Drenden

Can you please repost this information here?

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

Q u o t e:
Wow, just fyi syndri I called my friend he is using the same browser as me, IE, I couldnt see mine but I have him log into my account and he is able to see it and he canceled my transfer.

Roger that, Terrified—and thank you. I placed an update within the primary post urging players to clear cache/cookies and to use another browser should that process not prove successful. :)

Q u o t e:
Are new transfers getting processed properly?

It appears newly-queued requests are indeed processing without difficulty, though this is not confirmed. That said, I'm unable to guarantee that canceling and resubmitting will yield any immediate results.

I'll query this further, though.

Q u o t e:
My character is stuck pending, when I try to cancel, in both firefox and IE, I get an error.

Have you tried clearing both Cache and cookies, Sykotic? Do you perhaps have any other browsers available?

Q u o t e:
PCT
Character: Syânîde (70 warrior)
Source Realm: Mal'ganis
Destination realm: Ursin

Can you please post this information here, Syânîde?

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

Thank you!

Q u o t e:
tried with firefox and IE, deleted cookies, cache, history and all that crap, still nothing is showing up in transactions and my char is still locked

Understood, Sionn. Our Technicians and DBAs are still working on this issue for both PCT and PCNC services at this time; keep checking back.

Q u o t e:
Hi - Still looking for an answer here. Now that I see your update that new transactions might work without a hitch, will the extra charges disappear if i cancel? or will that cause further problems with me being refunded?

thanks

Have you finalized payment, Freddy? If not, any displayed charges you see within your billing statement should return within a few days time; these quantities are simply being held and will not be deducted in any amount until you finalize your payment.

I'm assuming your attempting to use the PCT service, correct?

Q u o t e:
My character is still stuck in pending too.

Tried Firefox and IE. Cleared cache, cookies, privacy data, everyting on both.

Name: Mégazoard
Realm: Daggerspine
To: Lightbringer
(already on other page)

Need to report your specific data herein, but thank you for the information. :)

By "pending" do you mean missing from the Transaction page or presently waiting at "Approval Pending"?

That said, and again, we are still working on this issue. If your transaction has not yet appeared, please remain patient (or impatient, as it may be).

Q u o t e:
Has anyone been able to cancel their PCNC yet? I keep asking Syndri if there is any chance for me to cancel PCNC but get's ignored.

To my knowledge, Darkångel, there is no way to cancel a name change at this time.

For reference, though, may I ask what your status is within the the Transaction page?

https://www.worldofwarcraft.com/account/character-namechange-status.html

Q u o t e:
PCT
Character: Mahru
Source Realm: Mal'Ganis
Destination realm: Gurubashi

Can you please post this information within the following thread? Thank you!

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

Q u o t e:
syndri... I have no idea what to do, i just checked the account management on my pct and my character was there but when i refreshed it he was gone. I am wondering what i should do or is it something you guys are doing?

We're definitely still working on this issue, so your Transactions page may change a bit in the process. Keeping trying to access it, though, and let me know what happens. :)

Q u o t e:
PCT

Toons still locked

Toon: Pestelence

Source: Madoran

Destination: Medivh



Toon: Vagisil

Source: Madoran

Target: Medivh

they are listed as ineligible to move in the PCT selection screen.
and are locked and unplayable

If you have not already, Pestelence, can you please post this information here?

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

Thank you!

Q u o t e:
Are people's new transfers really going through?

Newly-queued transfers are processing at this time. With that said, I am hesitant to personally encourage resubmitting until this issue is resolved. You are welcome, however, to follow the advice of your peers, if you wish.

Q u o t e:
I unlike most people posting did a PCT and account transfer which i am not comfortable with posting so what the heck do i do?

List the character and realm name. Note specifically that it is an account-to-account transfer. You do not need to include either account name for the information to be relevant.

Even so, should you not wish either your name or realm to be publicly visible, you are welcome to create the post with the information and then immediately edit it out. We are able to review revisions.

Q u o t e:
but this is extremely unacceptable that everytime i check the transaction page i get charged 1 dollar,

These are simply holding fees. They should return to your account fully within a few days time. :)

Q u o t e:
Should we all who have been afflicted by this expect some kind of compensation? like making this transfer free or giving us a free month of play?

As noted, the Game Master staff does not possess purview over reimbursement or compensation. Should you believe this issue paramount, I encourage you to please post within our Suggestions Forum so that those with the proper purview can understand your concerns more readily.

Q u o t e:
so all in all we are only gonna be charged 25 +1 correct...

Partially correct. The $1.00 USD will be returned. :)

Even so, the $25.00 USD is only if you finalize payment.

Reiterating this here as some may have missed it:

Q u o t e:
Update, 10/25 2:55pm PDT — This is more of a "non-update," but still relevant. Our Technicians and DBAs continue to address reported issues at this time. With this, we are aware that many players are still unable to view their pending requests within the Transactions screen. Please note that this information may appear and disappear as work continues.

Q u o t e:
I posted on the other forum where i believe this was supposed to be posted but ill do it here as well to be sure.

PCT
Character: Tzeentch
Source: Llane
Destination: Ursin

The other thread is the proper location, Lemartes. There is no need to reiterate it herein, but thank you. :)

Q u o t e:
i was charge this amount and i havn't even been given the option to finalize the payment, still just "Approval Pending"

The fee is just pending—it's being being held temporarily—until you finalize payment. If you do not finalize payment, this fee will not deducted from your account and instead should be released in a few days time.

Q u o t e:
Syndri-

Refunds for people with longer than 5 day wait time?

Please post these requests within the Suggestions Forum. I fear the Game Master department will be unable to assist with their fulfillment.

Thank you, Docrodgers . :)

Q u o t e:
Syndri, I would like to know what the wait time for the PCNC to take effect is going to be please, I can now see myself on the transaction page but the only reason I could is because i have IE 7, wit 6 I am unable to see myself.

Please I would like to know if the name changes are going to be long or short.. and I would really hope that it would only take maybe 10minutes at most please.

I do not have any wait times available, Athion. I'm very sorry. :(

Q u o t e:
my said approval pending,

then there is a link that you can click on to cancel i did then it said i had no xfer to cancel... then i tried loggin on and it let me!!!!

For PCTs, the cancellation page is here:

https://www.worldofwarcraft.com/account/character-transfer-status.html

If it's accessible, this is where you may be able to cancel a pending transfer. Some players have reported successful cancellations.

I fear name changes do not have a player-side cancellation option at this time. =/

Q u o t e:
Hi syndri - i know you guys are doing your best, but the above statement simply is not true. Even if you can access that page and see your character and even click "Cancel" it is not letting all of us cancel. what do those of us stuck in this for a week do when everything appears to be ready for transfer and it just won't go?

That's what the phrase "if it's accessible" was supposed to encompass, Freddy. I apologize for the confusion.

I'll amend my post to be more clear. :)

Q u o t e:
PCT/PCNC: PCT
Character: Trixal
Source Realm: rivendare
Destination realm: Jubei'Thos

If you have not already, can you please post your information here?

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

Thank you!

Q u o t e:
Syndri I was transferring two characters simultaneously and one of them made it to my new server while the other didn't. However now, both characters are on pending. Is it safe to use the character already transferred?

Have you been able to finalize payment for either? If not, I would not log into either character without canceling the transfer first (if you're able).

Q u o t e:
Syndri, I do not want to be stuck in this PCNC, can you ask the DBAs if they can allow the people who can see their "Pending Name Changes" push thro the stupid limbo? Or atleast try to forward it to the DBAs..?

Any issues noted herein are relayed, Athion.

That said, please do not repeat your questions should I not immediately provide an answer. There are quite a few people herein, each with their own concerns; I will respond if I am able. :)

Q u o t e:
toon: altran
from etrigg
to: dethecus

Have you posted this information here, Altran? If not, please do!

http://forums.worldofwarcraft.com/thread.html?topicId=11829574361&sid=1

Q u o t e:
Sndyri, is there anyway you could talk to any DBAs about the PCNC's status of whether they will allow the characters to go thro or not?

Q u o t e:
Any issues noted herein are relayed, Athion.

Should I receive an update myself, I'll certainly provide it. :)

Q u o t e:
Syndri, is there any chance you can push through those people that have been waiting for their characters to show up in "Transaction" page? or for those who cancelled and re-submitted their transfers please?

I am personally unable to affect the status of one's transfer, Quebertz. The information provided within the gathering thread is not addressed by myself or my colleagues, specifically; rather, it is collected, documented, and then forwarded onto our Technicians and DBAs for further review.

Although I am not privy to their specific workflows, I do know that they are working on this issue as we speak.

Q u o t e:
Syn, my PCNC won't go through because credit card number is wrong!

Look if you want and have access. My subscription credit card # and the one I enter for PCNC match but the last four digits for PCNC is wrong. This will never go through, they can't just take $ off thin air if the credit card # is wrong. I would do it again, but it says I'm "Ineligible".

My colleagues and I do not have access to this information, DarkÃ¥ngel—I do apologize. This would be a matter best addressed by Billing & Account Services.

Extended!

Sorry about that folks. ^_^

I'll try to answer questions that have not yet been answered; please try to find the relevant information first. =)

As of this moment, nothing has changed in regards to the most recent updates and this matter is and will continue to be worked on until further notice.

My recommendation is that everyone stops trying to do anything with the PCT / PCNC pages until you receive word that the work has been completed. This will allow us to ensure that no one ends up in the same boat as before.

I realize that you guys want to get it down NOW! but constantly trying to meddle with it while the issues are being worked on isn't really going to get you anywhere.

Q u o t e:
Given that the preference is that we continue to wait more, (though I have no choice atm), is the expected time to completion still tonight? Via last night's "in a day" statement?

The expected time is "as quickly as possible"; I know that's not exactly a specific time frame, but it's all I have at current.

We do hope to have it resolved tonight, but we'll see as it gets later in the evening.

Q u o t e:
Hey Rey, could you please ask about the PCNCs because we are unable to cancel and redo the process so we need information on when they are goign to be approving the name changes.

PCNCs and PCTs are being worked on at the same time.

As this seems to be a point of contention: No characters were lost, deleted, or altered in any fashion if it happened to "vanish". It only disappeared from the user display on the PCT/PCNC page. Nothing happened to the character itself.

Q u o t e:
blue everyone seems to be getting their characters back and im still stuck in limbo i posted in the previous thread with my info i need help i havent seen my character scence monday night please help me

Not everything is done.

Please read the information that has been provided previously.

Q u o t e:
Face it guys- our toons data was damaged during the transfer which is why it can not complete.

This is completely incorrect.

Please stop trying to spread misinformation.

Q u o t e:
Hey Rey, is there any new information on the PCNC? Would like an update on this because PCT's are doing a lot better then us players in the PCNC.

Q u o t e:
PCNCs and PCTs are being worked on at the same time.

http://forums.worldofwarcraft.com/thread.html?topicId=11829506062&sid=1&pageNo=27#530

Q u o t e:
I can't believe the blue poster told us it would be fixed today... buuuut NOOOO! It's gonna be WOTLK before we see our toons again.

It's still today.

Q u o t e:
What do we get if this promise fails?

It wasn't a promise, Sovax.

We simply hope to have it resolved today (or tonight depending on your time zone); if we're unable to completely resolve the issue today, it will be done as quickly as possible.

Q u o t e:
Would be nice to atleast see an update for the players that are in the PCNCs.

Athion, I'm going to repeat this again:

There is absolutely no difference at the moment regarding the information that is available between PCTs and PCNCs. There is no difference between the two at all in regards to our addressing of this issue.

We're simply waiting word that the work has been completed for all of those that have reported this issue.

Q u o t e:
What will happen after you guys get word that the work has been completed for all those that have reported this issue?

We will let you know.

And I do not have an ETA; unfortunately — as you are certainly aware — there are a significant number of reports of these issues which need to be addressed. Not all of them are exactly the same, either.

At last count, we're at about 1350 — as you can see just from the forum post requesting information — give or take some repeated reports.

It's going to take time to resolve every last one of those.