Blue Tracker

Paid Character Transfer and Name Change Issue

#0 - Oct. 23, 2008, 5:15 p.m.

Blizzard Post

Update, 10:42 am CDT: We request that players receiving the Invalid Credit Card error and players who are unable to advance to the next step of the Paid Character Transfer process reset their browser's cache and cookies. We have made updates to this page, and cached data may be preventing your browser from receiving the updated data. Please post in this thread if you are still receiving these errors.

Thank you for your continued patience.

I would like to inform everyone that we are still investigating issues affecting the Paid Character Transfer and Paid Character Name Change services. This thread, much like Syndri’s previous ones, will serve as a centralized topic in which updates will be provided and additional information gathered (as necessary).

As before; any off-topic or inappropriate posts will deleted in effort to keep dialogue as streamlined as possible.

Thank you!

Previous posts:
(http://forums.worldofwarcraft.com/thread.html?topicId=11693660568&sid=1)
(http://forums.worldofwarcraft.com/thread.html?topicId=11693659870&sid=1)

#1 - Oct. 23, 2008, 5:17 p.m.

Blizzard Post

Updates as of yesterday

Update, 6:28pm CDT: While the Paid Character Transfer section of the Account Management has been brought back online, it appears that many of players that were previous stuck are still experiencing the same issue. I know this is much less of an update than we had hoped for, but I assure you that this is still being looked into.

As stated previously, several accounts should now be able to finalize their process at this time. If you do not happen to fall into that category, please remain calm. We will get this sorted out for you.

Thank you for your continued patience.

Update, 3:26pm CDT: The Paid Character Transfer section of the Account Management has been taken down temporarily. This is in an effort to resolve the remaining issues players are experiencing with characters not finalizing the PCT process. I apologize for this inconvenience, but please be patient to resume finalization testing until we bring this page back up.

Update, 3:10pm CDT: We have just been informed that many of the previously "stuck in limbo" characters are now able to finalize their transactions. I would like those of you who are currently waiting to log into the Character Transfer section of the Account Management page to attempt to complete your transaction at this time. Please let me know if your transaction was successful.

We realize that not all transactions are able to be processed at this time, and we are currently working to resolve the remaining issues. Please bear with us as we address these remaining issues as quickly as possible.

Thank you!

Update, 1:48pm CDT: For those of you concerned about charges that have been made, without finalization and the ability to play your character undergoing a PCT/PCNC, I assure you that our Billing Department will work with you to resolve this issue. Many of these charges are only pending and the money will be returned to your account after your financial institution recognizes the failed transaction -- this process typically takes 3-5 days. If the money is not returned within this time period, please call Billing and Account Services.

Please note that this is only for transactions that are not finalized. If your character is unlocked, and the PCT/PCNC successfully completed, please disregard the above statement.

Update, 12:17pm CDT: There are an increasing number of you commenting that you are experiencing issues with credit cards being rejected despite the information provided being valid. I wanted to let you know that this is currently being looked into further, as we are working to resolve this issue.

Update, 6:00pm PDT: A small non-update! We continue to examine all reports of issues with finalization, "missing" or locked characters, and still-pending requests. Though your post or query may not be addressed specifically, please know that is has been read, documented, and passed on further review.

Update, 5:30pm PDT: We are receiving reports regarding successful character transfers and name changes at this time. We are continuing to investigate "missing" and locked transactions, finalization issues, as well as requests which remain presently pending.

Update, 5:15pm PDT: We have received word that the scheduled upgrades have completed. Awaiting information regarding the status of each service's availability and that of still-pending or "locked" transfers.

Update, 4:30pm PDT: We are currently investigating issues preventing transfer, name change, and payment finalization. Should you be unable to properly finalize your request this time, please remain patient. Repeatedly querying our system for information may cause your payment method to display multiple "holding" fees; although no physical value will be deducted from your CC until finalized, these fees will persist until the transfer or name change is complete.

Update, 12:30pm PDT: We aware that many pending transfers and name changes are no longer displaying within PCT and PCNC status screens and that each related character has been "locked." We are presently looking into these reports and will provide further information once it is available.

Update, 10/21 6:30pm PDT: In order to further monitor and address issues with these services, both Paid Character Transfers and Paid Character Name Changes will be unavailable until further notice.

Update, 10/21 4:00pm PDT: We are aware that Paid Character Transfers are processing slowly at this time are working to address this issue as quickly as possible.

#31 - Oct. 23, 2008, 5:26 p.m.

Blizzard Post

Q u o t e:

So where are the updates? When is my character going to be unlocked?

I will be providing them as soon and as often as I receive them, Winterkiss, you have my word.

Q u o t e:
You've been investigating it for a week now, can we please get an actual update on the status of the locked characters that disappeared from the transaction page already?

Bax, believe you me; I truly do understand what you are going through here. I currently have a character that has been trapped due to this issue as well. It is not on the Transaction Page of the Account Management site, and is locked, "until the character update process [I] recently initiated is completed."

#183 - Oct. 23, 2008, 6:05 p.m.

Blizzard Post

Q u o t e:
I am still receiving the "Invalid credit card" error when I attempt to finalize my Paid Character Transfer. I was contacted by my bank, [Removed], out of concern for all the bad attempts made to charge my card for the transfer. I asked them what was wrong and they said that Blizzard is sending invalid information to them so they reject the charge.

Blizzard: Can you please post if you at least recognize this as a problem with your system? I hope it is resolved soon!

Thanks,

Phil

Violate, can you give me the name of the character that you are currently trying to transfer, as well as the realm they are currently located on, please?

#188 - Oct. 23, 2008, 6:05 p.m.

Blizzard Post

Q u o t e:
Auryk at this point if i were to give billing a call would they be able to help? or do i just have to wait til the situation is fixed?

At this time, Missknocker, if your character is frozen and unable to be played, Billing would not be able to cancel the pending transfer. Billing is currently exploring remedies to correct this issue and I will let you know if the status of this shifts in the slightest.

#208 - Oct. 23, 2008, 6:09 p.m.

Blizzard Post

Q u o t e:
So, you guys that are posting your affected character(s)' info. Was that prompted by a blue post, or was it something you just felt like doing?

Just wondering if I should as well. I'd go ahead and post it, but I'm worried someone might rush to the realm I'm trying to get to, and steal my character's name.

We are collecting any information that we think may be valuable. If you wish to refrain from posting your character name, and the realm you are moving to, that is your choice. You can, however, create an alt on that realm, if you would like, to "reserve" the name that you are planning on using.

Just trying to offer a suggesting, if you would like to provide your character info. :0)

#345 - Oct. 23, 2008, 6:34 p.m.

Blizzard Post

Q u o t e:
OK Blue you think that deleting the toon that is lost and having it restored by a GM would take it out of being locked or not? The question as been asked a few times but still no answer on it..

If you were to try this, Eventhia, you should receive the same error as when trying to log into the toon. “You cannot log in until the character update [process you recently initiated is complete.” Regardless, I would not attempt this, in the event that it did allow you to delete the character, I fear the repercussions it would have.

#486 - Oct. 23, 2008, 7:01 p.m.

Blizzard Post

Q u o t e:
GM turtle man; is blizz really working on the invalid cc and stuck transfer problems?

Like really really?

No i mean really really really really.

4 real?

Really really, Alloy, we do have people working on this, I give you my word.

#506 - Oct. 23, 2008, 7:04 p.m.

Blizzard Post

Q u o t e:
Seems like they are currently working on the CC information problem, and not the vanishing transfers.

We are working on both, Sykotic. We have not forgotten those of us (as I said, I have a character stuck in limbo as well) that are suffering from "vanishing transfers."

#566 - Oct. 23, 2008, 7:12 p.m.

Blizzard Post

Q u o t e:
Just an update
PLEASE BLUE GIVE ME SOME KIND OF RESPONSE TO LET ME KNOW THAT YOU ARE READING THIS POST

Character name- Goldor
Current server- Azuremyst
Target server- Aerie Peak

please halp me out

Goldor, I am reading each and every post in this thread.

#691 - Oct. 23, 2008, 7:37 p.m.

Blizzard Post

Q u o t e:
Hi, blue turtleman

Could you tell me please...that our character are not deleted or LOST....

Because all of us....took alot of time to lvl our char....gear it....and time = $$ ....its 14.99 each month

And if its really lost.....blizzard should be able to give us full s4 char back thx

P.S me back plz BLUE TURTLEMAN

Your characters are still able to be viewed in some manner, Magoon. Please have faith that we will resolve this - in due time. Really, you should not fear that this is a permanent issue, mate.

#975 - Oct. 23, 2008, 8:48 p.m.

Blizzard Post

Q u o t e:
Q u o t e:
This is going to be fantastic, we will all still be in limbo on the release day of wotlk and of course as you well remember from the past, when BC released there were issues and I suspect there will be issues with this upcoming expansion. Blizz is going to drop hat on fixing our issue just to go fix the issues with wotlk...Just watch and see.

This is actually a very good question.

Blue, can you, at least, tell us if this is going to be resolved BEFORE WotLK?

It is our intentions to have this resolved before then, Hirondelle.

#994 - Oct. 23, 2008, 8:52 p.m.

Blizzard Post

Q u o t e:
Auryk do you have any updates for us?

I am speaking to a few reps right now. I should be posting an update in a moment.

#1005 - Oct. 23, 2008, 8:55 p.m.

Blizzard Post

Q u o t e:

Absolutely:

Character Names: CARMYN, ZAYIN
Current Realm: ELUNE
Destination Realm: SCARLET CRUSADE

Please let me know if you need any additional info!

I show that Carmyn & Zayin should now be able to log in and finalize the transfer. Can you log in and confirm, please?

#1048 - Oct. 23, 2008, 8:59 p.m.

Blizzard Post

Q u o t e:
so are they fixing it on an individual basis now or what. because this is really bugging me.

No, I am simply having this retested, Subfocus. :0)

#1114 - Oct. 23, 2008, 9:13 p.m.

Blizzard Post

http://forums.worldofwarcraft.com/thread.html?topicId=11676580098&sid=1

#1206 - Oct. 23, 2008, 9:28 p.m.

Blizzard Post

As updated on the front page:

The Paid Character Transfer section of the Account Management has been taken down temporarily. This is in an effort to resolve the remaining issues players are experiencing with characters not finalizing the PCT process. I apologize for this inconvenience, but please be patient to resume finalization testing until we bring this page back up.

#1239 - Oct. 23, 2008, 9:35 p.m.

Blizzard Post

Q u o t e:
Just got through talking to Blizzard support. I was greeted by an incredibly rude woman named Christina. She said that i couldnt play my character because 'I didn't want to..."

I am going to be in contact with her supervisor. That is no way to treat a customer who has been patiently waiting for somehting that should have been done in a few hours...

I now want vengeance...

>.<

Ask talyssa. She knows... I even wrote haiku's for a day to help morale...

If you really felt they were rude, Venemous, I urge you to submit feedback to that representative’s supervisor. That is not something that you should have to put up with.

As for your haiku's, I’d love to see one. :0)

#1770 - Oct. 23, 2008, 11:35 p.m.

Blizzard Post

Q u o t e:
Auryk - could I get clarification on this - It says headway has been made towards the limbo chars, and that PCT is down to fix a few more things.

Does this mean good things are happening - i.e. when it goes back up can we expect to be able to get our characters through the dam?

Yes, Shocktartt, this should mean very good things to come. Right before they pulled the PCT page down, I was told that many of the characters “stuck in limbo” should have been able to finalize. This downtime is in an attempt to resolve the remaining issues that players were experiencing.

#1951 - Oct. 24, 2008, 12:10 a.m.

Blizzard Post

Q u o t e:

Auryk - Can you confirm if they are manually doing the transfers now, as is being claimed supposedly by the Blizz support via phone?

I have heard no such news, Ashleyosteen.

#1974 - Oct. 24, 2008, 12:12 a.m.

Blizzard Post

Q u o t e:

Auryk; i missed that 10 min window in which the invalid cc was apparently fixed; is it possible for the PCT to come up for the ppl who are on that step?

I mean just shut down the new transfers but let us finish.

I think the issue requires the system, as a whole, to be shut down during this time, Alloy. I’m sorry to give you hope, only to take away the opportunity, but I assure you it is for everyone’s best interest that we do so, so we can resolve the issue in its entirety, and not just for half of you.

#2041 - Oct. 24, 2008, 12:20 a.m.

Blizzard Post

Q u o t e:
Auryk a new question,

I started my xfer as diyosu got hers completed (shes my gf and is kind enough to pay my xfer). So i got the email saying that it has been initialized but i have yet to receive the email to finalize. Now i know that this is because the PCTs are down. My question is will it finish up when the PCTs come back up or will i need to start it over. either way, i just wanna get our guild in our new home by the weekend.

I would imagine, if you initiated your transfer today, that is will be processed as soon as the Paid Character Transfer service becomes available again, Konsho. If you were “stuck in limbo” like many others here, we should have a resolution even still, but you may have to re-initiate the process (though it should be able to simply be finalized).

#2049 - Oct. 24, 2008, 12:21 a.m.

Blizzard Post

Q u o t e:
no really whats the number to call blizzard??

For Billing, Fonzi, the phone number would be : 1-800-592-5499 if you are in North America.

Users located in Australia should use 1-800-041-378 if they cannot get through with the number above.
Users located in Singapore should use 800-25499273 if they cannot get through with the number above.
Users located in Latin American: Mexico can use 001-888-578-7628; Argentina can use 0800-333-0778 or Chile can use 1230-020-5554 if they cannot get through with the number above.
Other International callers without access to our 800 numbers may use: (949) 955-0283

#2174 - Oct. 24, 2008, 12:43 a.m.

Blizzard Post

Q u o t e:
Auryk

could you please answer my question...How come they are fixing everything else, but the main issue which is chars stuck in limbo, this has gone on for 4 or 5 days for me... straight answers don't BS us were not stupid.

There are a few groups working on these specific issues, its not like one man putting the limbo issue on hold to resolve the Credit Card issue or anything like that, Farooki. Hehe. I know that many of the previously stuck characters are now able to finalize their process, and free themselves from this nightmare. Unfortunately, that is not the case for all of us. There are still some, my self included, that are not able to finalize yet.

I’m sorry, mate.

#2227 - Oct. 24, 2008, 12:51 a.m.

Blizzard Post

Q u o t e:
If you feel like the GM is not doing their job, how do you report it....

.Im srry BLUE, but your not telling us anything useful and ive asked and others have asked you several times....How are we expected to re-initiate anything if are chars are locked and stuck in limbo and you haven't given us anything useful information wise......

For any feedback you may have for me, Farooki - be it positive or negative – you are going to need to send an e-mail to wowgmfeedback-us@blizzard.com.

And as for "re-initiating, I was speaking to a specific player for a specific question that was asked, mate. I do not expect you to cancel your transactions - cause as I told you before, Billing is not even capable of doing so at this point.

#2297 - Oct. 24, 2008, 12:58 a.m.

Blizzard Post

Q u o t e:
Seeing as everyone is being incredibly impolite for something that is not at all Auryk's fault:

Thank you for the updates, Auryk. I personally appreciate you keeping us informed with significant updates.

While I understand it may not be feasible, is there a rough estimate of time before this will be fixed, or, is it as of yet unknown?

PS: Those taking out your frustration on him, it may make you feel better, but, ultimately, acomplishes nothing. :P

You are very welcome, Fawe. And I am truly sorry, but there really is no feasible ETA at this point. I could very well tell you, “by the end of tomorrow” but it would be a complete farce. If/when I get some sort of ETA, and not simply information, I will be happy to share it with you guys and gals. :0)

#2334 - Oct. 24, 2008, 1:05 a.m.

Blizzard Post

Q u o t e:
Auryk, earlier it said that 2 of the characters i put in q are now "ineligble to move" and my characters are now locked and "NA" for the reason or status don't remember the column title. Is this part of the issue are y'all are trying to resolve? or am i going to have to wait for 30 days or something along those lines? thanks for working so hard btw

All part and parcel, Ieatpaperbag. Currently I see NA under Available Transfer and Ineligible to Move under <Click below for options> – and the toon I am trying to transfer myself is highlighted in red. If that sounds similar to your situation, then you are in the same boat. ;0/

#2384 - Oct. 24, 2008, 1:11 a.m.

Blizzard Post

Q u o t e:

What about those whos character just doesnt show up at all on transactions? will it just pop up again at some point or what?

That is one of our main concerns right now, Sz. We got some of those toons available to be finalized, unfortunately it did not resolve the issue for everyone.

#2427 - Oct. 24, 2008, 1:16 a.m.

Blizzard Post

Q u o t e:

are they still working on it and will they be threw the night to ensure this gets fixed or will we stop hearing from you once you pursue your life outside blizzard :D and well have to wait till 2morrow to get anythign done again uve been great but what can we expect moving forward

You guys are stuck with me as long as I am here. :0)

Once I leave for the night, I will have one of my peers looking in on you as often as they are able to. During that time, there will still be DBAs working on this issue, all throughout the night. If this issue is not resolved by tomorrow, I will pick back up in giving you guys whatever information I can.

For those of you that prefer Syndri, we’ll see about getting her back in here to assist you guys on Sat when she returns from her well deserved weekend.

#2444 - Oct. 24, 2008, 1:18 a.m.

Blizzard Post

Q u o t e:

Um what about those of us that are awaiting name changes... we dont even have a way to finish anything! everything we are waiting on is completely on Blizzards end of things. Is this being solved? I'm starting to get worried because I'm only seeing people doing PCT come out of Limbo.

Those of you suffering from issues related to Name Changes; I know I have been putting a lot of focus on PCTs, but I assure you that you are things are being worked on for you guys as well.

#2554 - Oct. 24, 2008, 2 a.m.

Blizzard Post

Q u o t e:
Question for those who have been delivered from limbo - Did you get an email?

You should get the typical e-mail telling you that "Action [is] Required"

Q u o t e:
Question for Auryk - I have to be somewhere else to access my internet other then my home. If I give up and just go home will the xfer automatically go through when this is all solved, or will I need to re-xfer the char? Thanks

You will need to "finalize" the transfer, Shocktartt. Meaning you would need to be able to log in to the Account Management page to complete the process.

#2605 - Oct. 24, 2008, 2:10 a.m.

Blizzard Post

Q u o t e:

LMAO he indicated saturday, this means we are all screwed until then...This means this wont get fixed until saturday. hint hint

Not what I meant at all, so please do not twist my words. I am merely saying that should this issue persist through till then, you will be able to interact with the lovely Darter once more.

#2616 - Oct. 24, 2008, 2:11 a.m.

Blizzard Post

Q u o t e:
blue, are people getting through or are you guys still trying to find the problem?

There are players that were previously "stuck in limbo" that have since been able to finalize their process. Unfortunately, this is not so for everyone, and we are still trying to resolve the issue for everyone else, Rafnaros.

#2692 - Oct. 24, 2008, 2:32 a.m.

Blizzard Post

Q u o t e:
Q u o t e:
Can I play another character on another realm while my hunter is being transferred?

Yes

***Quoted for Turtle***

You are always free to play an alt while waiting for a transfer to be completed, this is no exception to that rule.

#2718 - Oct. 24, 2008, 2:38 a.m.

Blizzard Post

Q u o t e:
DEAR Blue GM my xfer finialy worked, but there is another probelem

my charcter is not showingup on the character list on the new realm, OR the old.

char: wonshot
fromrealm:khaz'goroth
torealm:jubei'thos

please urgently. fix this. i have been charged i even got a confirmation email with a code to say it was trasnfered.

My records show that your character transfer successfully completed at 8:18pm(CDT). This should mean that you simply have need to refresh your character list on the new realm. They way you can do this, is by creating a level one character on the destination realm.

#2732 - Oct. 24, 2008, 2:40 a.m.

Blizzard Post

Q u o t e:
Hey, Auryk any news on the paid name changes?

Still looking for you, Athion. The PCNC issue was a lot less prevalent than the PCT issue, so I am looking for a success story that I can verify to give you a definite.

#2804 - Oct. 24, 2008, 2:53 a.m.

Blizzard Post

I have just received news that more of the previously "stuck in limbo" characters have been pushed through. Some of you may want to review your Account Management page: https://www.worldofwarcraft.com/account/character-transfer.html to double check.

For those of you still experiencing issues with Paid Character Name Changes, we have indeed seen several of these successfully completed. At this point it is no different than the remaining PCT issues.

#3712 - Oct. 24, 2008, 2:11 p.m.

Blizzard Post

Good morning, folks.

I realize frustration is incredibly high at the moment, but I wanted to let you all know that you are not forgotten and that I am currently poking various members of our various teams in hopes of acquiring an update for you all. Unfortunately, no new information is available at this time, and I have been unable to wrangle in an ETA for this issue.

I will continue to monitor this issue in hopes of acquiring even the slightest update.

I know your patience is wearing thin, folks. I'll do what I can to help.

#3979 - Oct. 24, 2008, 4:36 p.m.

Blizzard Post

If you are still experiencing Invalid Credit Card issues or are unable to advance to the next step in a character transfer, please try clearing your browser's cache, cookies and temporary Internet files at this time. Please let me know if you are still unable to advance the character transfer process.

Please be aware that this may not resolve all issues (including the cases in which the character is "stuck in limbo).

Again, thank you for your patience and cooperation, folks.

#4345 - Oct. 24, 2008, 5:42 p.m.

Blizzard Post

Hey guys,

I just wanted to check in and let everyone know that I am back and will be doing everything I can to keep you up-to-date.

#4402 - Oct. 24, 2008, 5:51 p.m.

Blizzard Post

Q u o t e:
Still stuck can u just please unlock....

Would that I could, or that it were that simple, Hustlerchic. At this point our Billing and Account Services department is still unable to cancel those of us that are, “stuck in limbo.” If the status of that changes, and we are able to once again, I will be sure to inform you guys of the change, so that you are able to, at the very least, play your toons again.

#4429 - Oct. 24, 2008, 5:59 p.m.

Blizzard Post

Q u o t e:
hey mr turtle:

my crdit card has now been locked due to several failed attempts on failed cc issue. i kept trying everything that was mentioned. should i just wait for pending fees to go away in 3-5 days like you said or should i go straight to the bank then call billing.

also hang in there guys...I got a charcter still lost in limbo also.....

Once your card is unlocked, Deathmasterr, I would hold off on any further attempts. As to how you should proceed from here, to get this current situation with your credit card resolved, I would highly suggest contacting our Billing department, as they would be able to offer you the best advice.

#4447 - Oct. 24, 2008, 6:04 p.m.

Blizzard Post

Q u o t e:

Auryk,

If I delete my character. Can you just revive it on my old server please?

PS - I'll gief you pie.

While I would gladly accept your pie as payment, Elmi (assuming it was Pumpkin Pie), this isn’t really an option. If you were to attempt a deletion of the stuck character it should give you an error similar to that which you get when trying to log in, “You cannot log in until the character update process you recently initiated is complete.” I would strongly urge you, after given the above message, that you do not attempt this though. I shudder at the thought of how that could further adversely affect the situation. I fear that, should you be successful, it would only cause more harm than gain. :0/

#4458 - Oct. 24, 2008, 6:08 p.m.

Blizzard Post

Q u o t e:
If my toon is down the crapper for reals, I'd like to know!

We have seen many cases where players have been able to successfully complete the transactions they had started, even after being stuck in limbo, XÃ¬aoxuan. We will get your character back in your control, I give you my word. I am sorry that it is taking so long, though.

#4599 - Oct. 24, 2008, 6:33 p.m.

Blizzard Post

Q u o t e:
Auryk, so whats up? Are the characters in limbo and that are unable to be seen on the transactions page still being moved manualy to the destination realm?

I am sorry for any confusion here, but the characters stuck mid transaction were never being moved manually, Dingbat. Yes, we have been able to get many players who were previously stuck through the finalization phase of the process – this was, however, due to issues on the back end being resolved, and not from someone sitting back there with the “Approved” stamp. :0/

#4717 - Oct. 24, 2008, 6:54 p.m.

Blizzard Post

Q u o t e:
Secondly, is your team still going to be working on this over the weekend? I shudder to think of how much longer it would take if two days of progress were postponed for the weekend. I am not accusing you guys of not trying your hardest, I am just curious of policy.

Appreciate all your hard work so far, and my fingers are crossed for a break though in the near future.

Similar to my stepping in and doing what I can for you guys while Syndri is on her weekend, there will be staff members working on this until it is resolved. Be it over night, or during the weekend, there will be a group of people doing what they can to resolve these problems.

#4794 - Oct. 24, 2008, 7:15 p.m.

Blizzard Post

Q u o t e:
Dear Turtle,

My character has been stuck in limb for 4 days. At this point, am I simply waiting for an e-mail from Blizzard saying that my character has been approved for transfer? Or is it possible that my character may appear on the transactions page before it has been approved, allowing me to cancel the transaction and log in?

Thank you.

If your transaction is pushed through, you should receive an e-mail stating that "Action [is] Required" for the transaction you are attempting. Once you receive said e-mail, you should be able to continue on with the process. Until you receive that e-mail, though, you are not going to be able to cancel the process.

#4814 - Oct. 24, 2008, 7:19 p.m.

Blizzard Post

Q u o t e:
What's the logic that you are using to unlock characters? Date of submition? Account name? Character name? Realms? Number of cries on forums? Number of pies offered to GMs?

While our DBAs are attempting to resolve the issues that are surrounding this matter, characters are being “freed” from this prison. It’s not a matter of us releasing those characters, but that their specific issue is resolved – allowing them to get through. There are multiple issues at hand here, and while addressing one very well might resolve the situation for a handful of players, all will need to be taken care of before everyone is able to get through. :0/

#4962 - Oct. 24, 2008, 8:03 p.m.

Blizzard Post

Q u o t e:
Auryk, I know this is hardly Ideal, but my account's email is lost in the ages. I am working on changing it, but at the moment it is inaccessable to me. So my question is this:

If our character is stuck in limbo, and we have no access to our email, do we still have a possibility of freeing it up? Like, when you guys eventually push it through, will it show up on the Transactions screen again, or do we rely on an email to tell us what to do from there?

Our Billing and Account Services reps should be able to get this situation resolved for you, Danagarde. It may require them to change your registered e-mail address, but they should indeed be able to assist you, mate. I would give them a call as soon as you are able to. :0)

#5039 - Oct. 24, 2008, 8:32 p.m.

Blizzard Post

Q u o t e:
Dear Blue,
Can you confirm this?

4) One of the reasons it is taking so long to release ALL of the characters and it is seemingly "random" on who gets through and who doesn't is because they are having to go through one by one to ensure each character that got stuck did not lose anything we had when we went into the queue. That makes sense and I'm leaning toward accepting this as a reasonable answer.

I have not yet been informed that our Billing Reps are able to manually process these. I am going to check on that for you guys now, I’ll return when I have an update.

#5071 - Oct. 24, 2008, 8:43 p.m.

Blizzard Post

Q u o t e:
Alright, so. Now that my forum suspension is up and I can post again let me ask again.

Alright, at this point I don't even want to read over the past 80 plus pages that have formed since last night. This whole situation as I have said before is just getting stupid to put it bluntly.

I think I speak for everyone here when I say we all deserve some answers. I don't even care about free transfers at this point I just want answers.

What I and I can assume everyone else here wants to know is what is being done exactly! We do NOT care how technical it may be, we have google for that. What we do care about is that something is actually being done, we're all sick of getting fed the same crap every day for the past 6 days. Nearly everyone in this thread has been stuck in "limbo" for two or more days!'

So please whoever for CM is now moderating this can you please, please! Have either your self or one of the reps working on this problem tell us just what is being done, what has been done and what will continue to be done! We where all told this problem would be worked on through out the night and quite frankly I don't thing a single thing has been done.

I saw a few posts last night that where edited by Rhyer or what ever his name is but not once did he give us any sort of information new or old for nearly 120+ pages of angry customers.

So, again. I ask can we please be informed of what is happening, what has happened, and what will continue to to happen over what I hope for Blizzards sake the next two days at most.

We. Want. Answers.

This time instead of being ignored and skipped over can you please answer this question. I can't even believe I was temporarily suspended suspend for asking a serious question.

Nybris, This post is for me to gather information to pass on to our DBAs working on this issues as well as provide you guys with updates as often as I am able to. If you continue to spam the same post, and are not able to offer constructive information, I am going to have to temporarily remove you from the forums once again. Please do not post this message again. Thank you.