#0 - Oct. 17, 2008, 2:24 a.m.
Illidan Issues
#7 - Oct. 17, 2008, 2:31 a.m.
I completely understand everyone's frustrations but most of the posts that have been made, especially lately have been asking/demanding information I don't have.
I can provide updates when I get them but until that happens all I can do is let you all know that we are still here and that was know about the issue and that your realm has not been forgotten.
#14 - Oct. 17, 2008, 2:33 a.m.
Q u o t e:
Yes maybe they cant do something right now but give us an update or a status report. Or a reason to why this is happening it seems they tell us time and time again that "we are working hard" just to get us to be quiet but nothing changes...
We don't usually receive specifics, Sko, if I had them I would provide them.
#18 - Oct. 17, 2008, 2:35 a.m.
Q u o t e:
lock thread?
Not if I can help it. I want the players of Illidan to have a thread they can go to for updates once we have them. I'm content to make it this thread, if everyone can keep the thread civil.
#52 - Oct. 17, 2008, 3:09 a.m.
Q u o t e:
I’m just curious how this whole process works exactly. After the Illidan 31 page post was locked I was wondering a few things. Does reporting issues here actually help bring attention to our problems or are we just wasting our time?
Do these posts and things actually get forwarded to other departments who can solve the problems or do you just send some kind of summary of problems to other people?
These posts are monitored by the Game Masters in this forum, though they are sometimes seen by members outside of this department. Unless specific information is requested I don't know how useful additional posts would be, as I've said our technicians are well aware of the issue and continue to work on it.
I would prefer that posts contain factual information, that may prove useful as I have included links to these posts in my reports. The type of information that would prove to be most useful would be:
What is the latency reading you are receiving?
Where are you experiencing the increased latency?
When are you experiencing the increased latency?
Is this affecting all actions or just certain ones? Casting, Movement, animation, NPC's, Auction House interaction, chat?
#68 - Oct. 17, 2008, 3:28 a.m.
Q u o t e:
I realize you're just as limited in information as we are (well maybe not that bad), but can you comment on the possibility of compensation for this lag? Is it being considered at all? If you're not sure could you please pass along that we are interested in it. Thanks. This is ridiculous.
The Game Master Department does not determine if compensation is granted or not, I do know that they usually will not consider if or how much compensation may be granted until after the issue has been resolved. If it is granted it is usually added directly to your account, you can check on the Account Management page.
#92 - Oct. 17, 2008, 4:16 a.m.
Q u o t e:
Like someone said.. im not sure if its possible, but throw a couple blizzard employee's onto the realm around 8pm CST and have them run around/cast/interact/chat/conjure items and experience first hand the issues we are having.
I, as well as several others, including our technicians have done just that, Rasarlol. The symptoms have been verified in several occasions, it is a matter of finding the cause and the treatment now.
Thank you all for the information you have provided thus far.
#157 - Oct. 18, 2008, 1:56 a.m.
At the moment, I do not have an ETA on when this will yield results, but as always, we'll provide information as soon as we receive it.
#278 - Oct. 19, 2008, 5 a.m.
Updates regarding the most recent issues will be posted in the stickies.
If I receive word any updates on Illidan's ongoing issues specifically, I'll make sure to post them here, however.
#361 - Oct. 19, 2008, 3:17 p.m.
Thank you all for your continued updates and information. They are invaluable and very much appreciated.
#891 - Oct. 20, 2008, 5:04 a.m.
Q u o t e:
I just find it silly that our realm forum topic is 44 pages long and they won't even comment on whats actually happening.
Here is what is happening. Many realms are experiencing issues and our technicians are looking into them.
In additional Illidan has been experiencing higher than acceptable latency for several weeks now and as Syndri said earlier they believe they have found the source of the issue and are working in implementing a resolution.
We are not technicians, Meatgazer, we are Game Masters. This forum is here to assist with in-game issues, not technical ones. We are providing what information we can because you guys do not currently have another outlet. If you want to be provided specific information, post in our Suggestion Forums and ask that we be given the information to pass on to you.
We provide what we can. We're happy to do it but requesting information that we don't have or making demands that the Game Master Department is unable to grant will just serve to aggravate you when we are unable to grant your request or answer your question.
We understand that this is a frustrating issue, I can only assure you that you haven't been forgotten. We're not ignoring you in the hopes that you'll go away. We appreciate you all and don't like the idea that these issues are driving some people to quit and others to contemplate it. The issues are being resolved as quickly as they can, they are far more complex than anyone ever seems to understands but they are working to get your realm running smoothly again.
As soon as we receive an estimate on when the resolution will be implemented we will let you all know.
#925 - Oct. 20, 2008, 5:50 a.m.
Q u o t e:
I appreciate you trying to help but this is completely bonkers.
You are telling us to tell someone else in your company to tell you information so that you can tell us.
¯\(º o)/¯
I am telling you that this is not information that I am provided, nor do I need it to do my job. If you feel my job should include relaying technical information you may make that recommendation in our Suggestion Forums.
#935 - Oct. 20, 2008, 5:56 a.m.
Q u o t e:
customer service at its finest
"im sorry your having problems, but its not my job to help you, go somewhere else please"
*sighs*
I give up. When we receive an update we'll try to let you know. Good luck.
#960 - Oct. 20, 2008, 6:24 a.m.
Q u o t e:
Hey verk when do you think illi will be up? And will this resolve the lag?
I would hate to guess, Sko, I know now that they believe they have found the cause that they want to implement the resolution as quickly as possible. From what I'd seen it sounds like they are waiting for something before they can do that. I'd like to say the issue will be resolved by tomorrow but I just don't know at the moment.
Q u o t e:
How were you surprised by this? Did you really expect it to go over well for you tell a customer that it wasn't your job? That's very rude.
There's this thing called the chain of command - if you can't do it, you GET someone who can. This is not the job of the customer. I remember filing a BBB report about this same problem months ago.
It simply doesn't work like that, Cattimiptwax, these forums are here for a specific purpose, we (the Game Masters assigned to these forums) are generally the only ones that post on them. We aren't at a cash register and you are asking for something I can't authorize where I can say "Oh just a moment sir, let me get my manager to authorize there".
I don't have the information, my supervisor doesn't have access to the information. The information you are asking for isn't provided to the Game Master Department. Be it because of policy or some other reason, like we simply don't need to know, if you want access to that kind of information it is best to post in our Suggestion Forums and request that at times like this it be made available.
If you perceive my post as rude there is nothing I can do to change your mind, it wasn't my intention but your perception is and will always be your own.
Q u o t e:
Yeah. This. Anyone remember the GM report email?
Wowgmfeedback-us@blizzard.com
#971 - Oct. 20, 2008, 6:37 a.m.
Q u o t e:
You're a bit late - I already got it from someone who isn't on your payroll.
So I saw. Good luck, Cattimiptwax.
Q u o t e:
I have a question. Will there be any sort of rollbacks? If there are, will we be able to get back items that were lost because of it? I looted an item a minute, maybe less before the server crashed. The server crashed literally when I was a few steps out of the boss's room. I'd just like to know if I have a reason to be worried or not.
When a realm comes down suddenly there is the possibility of lost data. In such cases, no, we will be unable to reimburse any lost items since we can only do so if we are able to verify the loss.
Now, if you log back in and you find that an item you may have looted is no longer in your inventory, although we may not be able to verify that you had the item we may be able to verify the kill of the boss and restore the item that way.
Submit an in-game petition with the bosses name, the name of the item and the approximate time of the kill. If you remember it the name of the character that killed it would be wonderful. With the current queue it may take several days for a specialist to look into the issue but they'll see what can be done for you.
#976 - Oct. 20, 2008, 6:41 a.m.
Q u o t e:
You're a bit late - I already got it from someone who isn't on your payroll.
Cat
I will give you one friendly warning.
This is getting dangerously close to trolling.
Everyone is welcome to write wowgmfeedback-us@blizzard.com with any comments on an interaction with any Game Master. That address is all over the place and not some closely guarded secret.
Realms are having issues. You know it, we know it - more importantly our TECHS know it. Game Masters are not developers, we are not programmers, we are not technicians.
We are doing our best to keep folks updated, but sometimes there just isn't one. Our techs are doing their very best to get everything back to normal and if we hear any progress reports, eta, or anything at all we can pass on, rest assured - we will.
I totally understand the frustration the last few days may have caused players on realms where the stability has been a bit shaky. I am terribly sorry for the inconvenience.
#1107 - Oct. 21, 2008, 1:51 a.m.
Q u o t e:
I don't understand why this lag is happening. Blizzard has more than enough money to install the realm on fresh computers. Are they jerry rigging illidan? They need do a complete fix and doing it tomorrow during the scheduled down time, would be fantastic!
Current lag at 5:25PM PST is in the RED @ 633ms and rising
It doesn't help when you don't know the cause, Bitru, if it was a hardware issue the part would be replaced once that was found out. If it is a software issue the coding would be examined and a resolution found. It may be a combination of the two. We also have other issues that are affecting multiple realms, including Illidan. Regardless of how much money one has you can not throw some cash at the issue and expect it to go away.
If we can resolve the issue during tonights maintenance we will. And yes, it would be fantastic.
We'll provide what updates we can when they become available.
#1179 - Oct. 21, 2008, 2:08 a.m.
Q u o t e:
you told us last night they found the problem. And thanks for not answering my problem, way to do your job.
Actually what was said, Ahalan, was.
Q u o t e:
I know now that they believe they have found the cause that they want to implement the resolution as quickly as possible.
That is not the same thing as they have found the issue or that the steps taken last night will resolve the issue.
Don't assume you know what my job is, Ahalan.
Q u o t e:
If I may ask you Vrak while you are here, can we expect a "fix" before WotLK is released? I don't mind not being able to raid, as I've seen all the game has to offer now and gear is somewhat irrelevant. I just want to know that when November 13 rolls around that I won't be leveling in a laggy PvP environment.
We can expect a resolution as soon as possible. Chaley, I know that answer seems trite but it is the best I have. We don't like how Illidan is performing, we don't believe you should have to deal with the increased latency on the realm and we want to get the realm stable as quickly as we can.
I'm sorry I don't have any better news as of yet.
#1288 - Oct. 21, 2008, 2:27 a.m.
Q u o t e:
Is it worth even being serious in this forum anymore? Do i still post ms numbers, where they occurred and what i was doing at the time? I could tell blue i was just cleaning it and it went off but they would probably respond by telling me the same happened on their side....
It isn't necessary to post ms numbers anymore, Shadowbringe, but I ask that posts remain on topic. Many of the more recent posts have no place here and only serve to fill the thread with useless chatter.
#1316 - Oct. 21, 2008, 2:31 a.m.
Q u o t e:
nah, its not useless chatter. Its entertaining, and since blizzard can't provide us the entertainment we're paying for, the least they can do is let us use these forums to entertain ourselves.
I'm afraid I can not allow that, Madoc, if it continues I will need to lock the thread. Not something I want to do so please stop.
#1324 - Oct. 21, 2008, 2:33 a.m.
Q u o t e:
I think you might reconsider they way you respond to our complaints. It's far from useless chatter. We deserve to be informed about what Blizzard is going to do for our month of downtime and we also deserve to know if our server is going to be fixed or if we should leave.
And as I said, Khroma, you will be. As soon as I have information to give you I will post it.
I can not give you information I do not have and posting here continually demanding information that I don't have is useless.
#1372 - Oct. 21, 2008, 2:41 a.m.
Q u o t e:
Are you aware it is currently down?
Yes.
Q u o t e:
Did your tech's take it down on purpose?
No, the realm came down unexpectedly, this is related to the other realm issues that we have been having which can be found here.
http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1
Q u o t e:
-i HIGHLY doubt they wouldn't tell you first, so did they?
I've been closely monitoring the Illidan issue for obvious reasons. I would have known if the realm went down on purpose and if possible I would have warned you. As I said this was unintentional and we hope to have the realm back online as soon as possible.
#1424 - Oct. 21, 2008, 2:54 a.m.
Q u o t e:
Vrak
I know you are tired of all the pissed off people. But you cant blame us. We are sick and tired of this. We dont want to spend our nights with you, we just want to play our game we paid for. Sympathize with us the unhappy customer and stop threating us like its our fault. We know you cant fix it. But will all the complants you should be able to take them to your boss and he can take it to his boss and get us some attension. PLEASE
You are not tell us what blizard is going to do for us to replace what we have lost.
I don't blame you, Ahalan, I completely understand your frustration. Believe me, when a specific realm has an issue I am usually the first one to jump into the thread so I can provide what information I have available. Granted it is not always the type of information that you may want but I think it is important that you know that you aren't alone.
I so sympathize with you but the posts are becoming increasingly hostile and some of the posts (i.e. "Barrens chat") does not help.
I am not able to take your complaint to anyone else but you are mistaken if you think that the feelings from the people of Illidan aren't known. They are but I have absolutely no information about compensation other than the fact that compensation, if granted, is not considered until after the issue has been resolved.
I didn't mean to sound like I am threatening but I am asking that posts remain civil and on topic. I want to keep this thread open. It is important that you have one centralized location to go to. Please allow me to do that.
Any information that comes my way will be passed on to you. That is my continued promise.
#1434 - Oct. 21, 2008, 3:04 a.m.
Q u o t e:
Vlad
do you know if they have fix it, or this temp?
Any word
The possible resolution that Syndri and I spoke of yesterday went in this morning. Unfortunately with the other issues that are happening it is difficult to know if it had any effect. Several realms are currently experiencing the same type of latency that Illidan is. It is possible that the current latency is actually caused by this new issue that is happening on several realms and not the one that you all have been experiencing over the last few weeks.
As soon as I know something, besides what educated guessed I just provided, I'll let you know.
#1436 - Oct. 21, 2008, 3:07 a.m.
#1483 - Oct. 21, 2008, 5:01 a.m.
When I have an update I will let you know.
#1489 - Oct. 21, 2008, 5:15 a.m.
Q u o t e:
just wondering Vrak,
Is there any possible way you could get a techie here to give us a little info.
Thanks,
Not likely, Cowmakerhero, sorry.
#1501 - Oct. 21, 2008, 5:29 a.m.
#1511 - Oct. 21, 2008, 5:47 a.m.
Q u o t e:
So anywho Vrakthris.......how was your day?
It has been...challenging. :D
Thank you all for sticking with me and showing extraordinary patience through this.
#1528 - Oct. 21, 2008, 6 a.m.
Q u o t e:
Actually, it does. The more pressure put on him, the more pressure he is under to relay those concerns to his superiors, and it goes up from there. The pain trickles up.
You are mistaken, Cattimiptwax. All it does it make my job more difficult so I am unable to assist anyone else.
#1538 - Oct. 21, 2008, 6:10 a.m.
Q u o t e:
And I'm sure your superiors would love to have you meet your quota of tickets to solve. He now has to explain to his superior why his GMs aren't getting their job done, and so on...
I don't have a quota, Cattimiptwax. I decide which posts I will address and which ones I will let go. These forums are primarily here for players to discuss the game with each other. We try to address what issues we can but we are under no obligation to answer each post or even a specific post.
#1548 - Oct. 21, 2008, 6:19 a.m.
Q u o t e:
... leave.
On a more serious note the lag numbers in game seem to have less and less to deal with the actual lag i'm receiving... any thoughts on the vrak?
None, Maliamnon, I jumped onto Illidan to check out where the latency was earlier but I simply haven't had time to do so lately.
So the ms reading on the meter doesn't reflect the amount of latency you seem to be experiencing? So it will be around 400 ms but you are experiencing a casting delay of a few seconds? I'm not certain what you mean.
#1551 - Oct. 21, 2008, 6:22 a.m.
Q u o t e:
I paid my $15 for this month, and I have every right to the use of this customer service board.
Actually, Cattimiptwax, posting on the forums is a privilege of having an account, not a right.
Q u o t e:
We want him on our side, and we can't do that if we are calling him names now can we?
I will continue to be on your side, Hysteric, such behavior can not sway my views. In some cases when it gets a bit out of hand I may need to delete or edit posts or even lock a few threads but I will still be here trying to provide what information I can. No matter what.
#1564 - Oct. 21, 2008, 7:21 a.m.
Q u o t e:
Just wanted to say thanks Vrak for the patience and effort you've put into this. Its much appreciated!
Always my pleasure, Mnementh.
As a final update before I leave for the evening our database administrators have been working on the overall issue that has been affecting multiple realms. We hope to have that issue resolved with tonight's maintenance. Once that is done we'll be able to see if the resolution from yesterday actually fixed Illidan's issue.
I'm keeping my fingers crossed for you all.
#1566 - Oct. 21, 2008, 7:39 a.m.
Q u o t e:
our battlegroups bg/arena servers are down :(
The battlegrounds have been restarted and will hopefully recover shortly. Our technicians will continue to watch them.
#1658 - Oct. 22, 2008, 1:07 a.m.
http://forums.worldofwarcraft.com/thread.html?topicId=11296569428&sid=1
#1748 - Oct. 22, 2008, 3:18 a.m.
Q u o t e:
no blue post for 2 hours
Vrak you still with us??
We still have no BG
Lvl 70s need our pvp
I'm here. I haven't received any new information regarding Illidann as of yet but word has it that progress is being made on the instance/BG/Arena issue for multiple realms. It is possible that multiple realms will be restarted to address the issue, as soon as I know for certain I'll pass it on.
#1827 - Oct. 22, 2008, 3:41 a.m.
Q u o t e:
gave a call to your Customer Support line, since I'm currently stuck in SSC.
person over the phone by the name of Mike said that as of October 30th Illidan is going to be up for free transfers, along with that he also said that there might be some sort of reimbursement for players on the Illidan server.
is this fact, or is what he said a complete fabrication?
We aren't notified when or if free character moves will become available, Genwaku, and over a weeks notice is unheard of. Nor would they likely have any prior knowledge of possible compensation, outside of guess work.
You have my most sincerest apologies for any confusion that has been caused by this.
#1914 - Oct. 22, 2008, 11:36 a.m.
This is an issue we followup on daily. I know you don't want to hear I have no new news - but I don't.
I just wanted to make sure you know, we know - and it's still a high priority.
#2157 - Oct. 23, 2008, 11:13 p.m.
Q u o t e:
For those of you who have followed this thread from page 1, you know that Blizzard tech support was originally heavy handed at banning people, deleteing posts they felt made them sound bad and what not. Obviously, they aren't monitoring this thread anymore, lots of stuff like this. Soooo... I say everyone opens another post about this, since this one is being ignored now.
Technical support has never monitored this forum or this thread, Bdmofogotcha. Please don't spread false information. The Game Masters who patrol this forum have been providing what updates we can when we receive them. The posts that were deleted or edited from this thread have been posts that contained inappropriate language, were off topic or were inappropriate in some other way.
It may be necessary to lock this thread and start a new one because we may be at the point where players are not able to click the next blue post button. We'll see though.
I have requested another update as to the status of Illidan and will let you know as soon as I hear back.
#2160 - Oct. 23, 2008, 11:20 p.m.
Q u o t e:
Vrak,
Do you know if the idea of implementing queues in the evening on Illidan has been considered by the tech folks?
I believe the idea has been kicked around but I don't know what ever came of it. We originally inquired if the current lack of a queue had anything to do with the issues Illidan has been experiencing and from what we learned it was not.
#2161 - Oct. 23, 2008, 11:22 p.m.
Q u o t e:
Although currently Illidan is not lagging, I am going to go ahead and make this post. Because it is going to lag.
It has been 4 weeks. Don't you guys think it is enough that we have suffered?
Illidan is lagging with 1800ms
Thanks.
Is that a rhetorical question, Killadru? Of course we think that the latency you have been experiencing has been going on far too long. We believe that if it only lasts one day let alone the weeks this has occurred. We don't like this situation, we want everyone to be able to play with as little latency and as much stability as possible and we will continue to work towards that goal.
I'm poking people for an update and I'll let you know as soon as I get it.
#2198 - Oct. 24, 2008, 12:47 a.m.
Q u o t e:
Hey Vrak,
Any news about a possible free month for no be able to play / enjoy the game ?
Any compensation for the issues Illidan is experience won't be considered until after the issue has been resolved.
#2209 - Oct. 24, 2008, 1:09 a.m.
Q u o t e:
Since you were asking for an update from the tech guys, is it possible to ask what type of progress is being made? That might help tension. While we may not have solved it, surely we have been eliminating possibilities? So what kind of progress has been made? Is there anything we can post that can help?
Over the weeks several adjustments have been made to the realm in an attempt to reduce/eliminate the latency you all have been experiencing. More recently an issue with a part was found that they believed may be responsible for the issue. It was replaced but as you have experienced yourself, that did not resolve it.
The more possible causes that are eliminated the closer they come to finding and eliminating the issue completely.
As always, I'll let you know when I receive an update.
#2221 - Oct. 24, 2008, 1:22 a.m.
Q u o t e:
I've heard people saying that they have called CSR's at Blizzard and have been informed that this is not a top priority until AFTER the launch of the expansion. I have 2 questions.
1. Is this true that this issue is not top priority?
2a. If it is true, then why are you "leading us along" making us believe that this issue will be resolved quickly?
2b. If it is not true, then why do they not have the same information you do?
I have to say I very much doubt one of our Billing Reps, which is the number they likely called (if they did call), would have said anything like that. They normally do not have information regarding realm issues and they certainly wouldn't know what is or is not a priority.
Rumours like that only serve to aggravate the issue and they do it very well because you simply can't verify if the people saying it are telling the truth, lying outright, or merely misunderstood what was said.
I can only give you my word, Chaley, it is up to you to believe me or not. This is a priority, we want the issues Illidan is experiencing to be resolved as quickly as possible.
#2231 - Oct. 24, 2008, 1:53 a.m.
Q u o t e:
Please forgive the Illidan population, Vrak. These whiners pretty much represent Illidan as a whole though. It's sad.
There is nothing to forgive, Sqeakytweaky, I completely understand the current level of frustration. All I ask is that we keep this discussion civil.
#2246 - Oct. 24, 2008, 2:17 a.m.
Q u o t e:
But then I guess giving me a temp ban from forums is more important then fixing a server...
I'm sorry if this wasn't apparent, Sko, I thought we had stated it multiple times in multiple locations. We are not realm technicians, we have absolutely nothing to do with looking into or resolving these issue. The Game Masters in this forum can only relay the information they are given in order to provide what updates we can.
#2267 - Oct. 24, 2008, 2:35 a.m.
#2303 - Oct. 24, 2008, 3:20 a.m.
#2312 - Oct. 24, 2008, 3:35 a.m.
Q u o t e:
Vrak do you think it would be a good idea for free xfers? It would reduce the number of people on illidan so less stress on the server and everyone that xfers to the new server will be also having a better gaming experience without lag. I see no down side in trying it.
It's not really my place to say, Sko. I have been here during several issues where a specific realm was having trouble and that idea has usually come up. It is an understandable request but personally I would rather wait it out than abandon a realm I love and the friends that I made and leveled with, that's just me though.
In the end the issue has always been resolved, even the most complicated of issue.
#2320 - Oct. 24, 2008, 3:45 a.m.
Q u o t e:
Why is it that you people even exist you never have any useful information for anyone. There is 5 illidan threads going in like 5 different forums. No one knows anything about any issues on illidan. We need a server to play on. Make it happen.
That is a very good question, Nyadeep, one I have pondered fairly often as most people interested in philosophy and self discovery do. Are we a mere accident of the cosmos or is there are greater purpose behind our existence? Are we alone or are there others out there ready to share the wonders of the universe with us? Do fish dream?
We may never know the answers to these great existential questions but this is what I do know.
I'm here to address in-game issues, Nyadeep, that is the purpose of this forum which is covered in the very first sticky.
http://forums.worldofwarcraft.com/thread.html?topicId=965509092&sid=1
I moderate this forum. My job doesn't actually involve relaying updates regarding technical issues on a realm. But that is what we do because we understand that you guys need a place that you can get updates when they are available. I'm sorry that I don't have any definitive answers for you, Nyadeep, when I do I will be certain to let you know.
#2323 - Oct. 24, 2008, 3:49 a.m.
Q u o t e:
Hey vrak, is there currently a ban on dual-boxing?
I can't log my second account,... it keeps constantly getting disconnected but my first toon stays online. Any word on this?
No, multi-boxing is not against the Terms of Use. I'd say if you are having trouble logging onto a specific character the issue is just with that character.
Can you create a thread so we can go over some troubleshooting steps? I don't want to clutter this thread with a different issue.
#2329 - Oct. 24, 2008, 3:57 a.m.
Q u o t e:
Can I ask again? Were do we go for answers instead of the run around, thousands of people want to know.
I'm sorry, Fiddycent, I don't have a contact point for you.