General tab issues (chat)

#0 - Oct. 20, 2008, 7:02 p.m.
Blizzard Post
i seem to be having a problem with the general tab when i'm logged on. i cannot see any whispers to me, gernal chat, local defense, etc. the only messages that appear are add ons loaded and some auction info when i close out fro the auction block.

any ideas how to fix this?

i reset the UI, i reset the chat defaults, i checked the simple chat box. nothing is working.
i opened a ticket in game last saturday but have not heard anythign back yet.

i know other have more serious problems from the latest patch but this is extremely frustrating!
i cannot communicate with anybody, please help!


#4 - Oct. 20, 2008, 7:24 p.m.
Blizzard Post
Q u o t e:
i seem to be having a problem with the general tab when i'm logged on. i cannot see any whispers to me, gernal chat, local defense, etc. the only messages that appear are add ons loaded and some auction info when i close out fro the auction block.

any ideas how to fix this?

i reset the UI, i reset the chat defaults, i checked the simple chat box. nothing is working.
i opened a ticket in game last saturday but have not heard anythign back yet.

i know other have more serious problems from the latest patch but this is extremely frustrating!
i cannot communicate with anybody, please help!


Currently, I'm unaware of any issues with our default chat interface. As a result, it is likely that the cause lay outside our base UI.

One of the best ways to resolve an issue like this is a full user interface reset. Here are the most up-to-date instructions on how to perform one:

Q u o t e:

1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.

2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.

3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.

4) Restart your computer.

5) Please do not reinstall Addons prior to testing the issue you were experiencing.

6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.

7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.

*IMPORTANT*: Please note that certain options (basic Interface Panel options such as combat text, macros, and keybindings) are now stored realm side and will not be reset using this method.