Ongoing Realm Issues - 10/20

Good morning, everyone—

We are presently aware of ongoing issues affecting multiple realms and will continue to monitor the stability of each throughout the day.

At present, we've identified issues with the following battlegroups:

Reckoning
Cyclone
Ruin
Vindication
Bloodlust
Rampage
Shadowburn
Stormstrike
Nightfall
Whirlwind

For a list of battlegroups and their corresponding realms, but refer to the link listed below or to the next few posts in this thread:

http://www.worldofwarcraft.com/pvp/battlegrounds/battlegroups/

Once more, our Realm Technicians are currently looking into this influx of latency and instability and are attempting to resolve the issue as quickly as possible. Please keep all related discussion isolated to this thread.

If your character is currently stuck as a result of this issue, please submit an in-game petition under the "Stuck" category. A member of our Game Master staff will assist you as quickly as possible. For more information, please review the following thread:

http://forums.worldofwarcraft.com/thread.html?topicId=11296624105&sid=1&pageNo=1#2

We will be gathering information you present to provide to our Realm Technicians and will be providing updates as soon as more information becomes available. Please be aware that updates will be provided only when additional information becomes available; requesting more information or updates is unnecessary.

Any requests for compensation or free character transfers are best suited for the Suggestions Forum. Please keep the posts within this thread on-topic, pertinent and helpful; nonconstructive and harassing posts will be removed.

As always, thank you all for your patience, feedback and cooperation.

Reckoning:

Arathor
Bonechewer
Dragonmaw
Eldre'Thalas
Firetree
Frostmane
Gurubashi
Nathrezim
Scarlet Crusade
Shadow Council
Shadowsong
Silvermoon
Skywall
Smolderthorn
Spirestone
Terenas
Windrunner


Cyclone:

Azjol-Nerub
Bloodscalp
Boulderfist
Bronzebeard
Crushridge
Daggerspine
Darkspear
Draenor
Dragonblight
Dunemaul
Feathermoon
Perenolde
Stonemaul
Stormscale
Suramar
Uldum



Ruin:

Argent Dawn
Arthas
Azgalor
Bleeding Hollow
Bloodhoof
Durotan
Elune
Lothar
Madoran
Magtheridon
Mannoroth
Medivh
Shattered Hand
Skullcrusher
Stormrage
Trollbane
Warsong
Zul'jin

Vindication:

Aggramar
Burning Blade
Burning Legion
Earthen Ring
Eonar
Eredar
Gilneas
Gorefiend
Kargath
Laughing Skull
Lightning's Blade
Llane
Malygos
Shadowmoon
Thunderhorn
Thunderlord


Bloodlust:

Aman'Thul
Barthilas
Blackrock
Caelestrasz
Dath'Remar
Dreadmaul
Frostmourne
Frostwolf
Khaz'goroth
Kil'Jaeden
Kilrogg
Nagrand
Ner'zhul
Proudmoore
Sen'jin
Silver Hand
Thaurissan
Tichondrius
Vek'nilash


Rampage:

Alexstrasza
Alleria
Balnazzar
Blackhand
Cho'gall
Destromath
Dethecus
Garona
Gorgonnash
Gul'dan
Hellscream
Illidan
Kael'thas
Kirin Tor
Ravencrest
Spinebreaker
Stormreaver
Whisperwind

Shadowburn:

Agamaggan
Azshara
Baelgun
Dark Iron
Detheroc
Emerald Dream
Greymane
Kalecgos
Lightninghoof
Maelstrom
Malfurion
Moonrunner
Nazjatar
Sargeras
Staghelm
Twisting Nether
Ursin
Wildhammer


Stormstrike

Andorhal
Anetheron
Archimonde
Black Dragonflight
Dalaran
Dalvengyr
Dentarg
Duskwood
Executus
Haomarush
Khadgar
Mal'Ganis
Norgannon
Scilla
Steamwheedle Cartel
Thrall
Turalyon
Ysera
Ysondre
Zuluhed


Nightfall

Aerie Peak
Altar of Storms
Alterac Mountains
Anvilmar
Arygos
Blackwing Lair
Deathwing
Demon Soul
Doomhammer
Gnomeregan
Icecrown
Jaedenar
Kel'Thuzad
Lethon
Onyxia
Sentinels
Tanaris
The Venture Co
Uldaman
Undermine


Whirlwind

Anub'arak
Blackwater Raiders
Bladefist
Cenarion Circle
Cenarius
Darrowmere
Echo Isles
Fenris
Hyjal
Korialstrasz
Lightbringer
Maiev
Misha
Ravenholdt
Shu'Halo
Sisters of Elune
The Forgotten Coast
Uther
Vashj

Q u o t e:
Is the AH affected by these instability issues or is that a seperate issue?

Possibly. Hit me with details.

Edit: Similar to this?

http://forums.worldofwarcraft.com/thread.html?topicId=11296566915&sid=1

Roger that, Gilbad. I'll look into the issue and respond in that thread once I've any information. :)

Have you submitted an in-game petition from a non-stuck character regarding your main's location, Ryknow? If not, I'd sincerely encourage you to do so. :)

http://forums.worldofwarcraft.com/thread.html?topicId=11296624105&sid=1&pageNo=1#2

Did you list the issue under "Stuck," by the way? I'm assuming yes, but I'd just like to confirm. :)

Q u o t e:
Any idea what this is and if it's just a matter of "a gm getting to me"?

Not conclusively. I'll check up on our efforts and report back.

Thank you so much for obliging me and providing the requested information. :)

As a small update: Our Technicians are still on working to isolate and resolve issues affecting the listed battlegroups. No ETA available.

Ryknow, a Game Master should be with you shortly. I apologize for the wait you've experienced and so sincerely thank you.

These "stuck" issues should be handled more quickly from this point forward.

Q u o t e:
So do you mean they know what it is and it is in fact a matter of just flipping a switch at this point?

Looks like your character has already been moved. Can you try logging into the target character?

As I mentioned within the PCT and PCNC thread, I apologize sincerely for any delay in my updates. I am, once more, at your disposal. ;)

We continue to monitor all battlegroups (and their respective realms) at this time and are addressing complications as they arise. Please know that is a large issue and so may not be immediately resolved.

For those of you just now tuning in, we are currently investigating these battlegroups:

Reckoning
Cyclone
Ruin
Vindication
Bloodlust
Rampage
Shadowburn
Stormstrike
Nightfall
Whirlwind

A list of corresponding realms can be found here:

http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1#1
http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1#2
http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1#3

Thank you so much for your ongoing patience and impatience. The feedback and consistent flow of information you've provided is invaluable and has repeatedly helped us identify the aforementioned complications.

As further updates are provided, I will relay them here.

Q u o t e:
Why our server isn't wrking is beyond me but seems as it would be more then this PvP issue you keep talking about

I'm assuming you're referencing the word "battlegroups," Vularm? If so, this is not related directly to battlegrounds or PvP; rather, it's just a way of identifying clusters of realms quickly, rather than listing every realm individually.

See here:

http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1#1
http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1#2
http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1#3

We're not isolating our efforts to any one specific aspect of play; we're addressing issues affecting all elements of the game as quickly as possible.

Q u o t e:
I'm not sure if this is related to realm issues or is a completely different issue. But I can't seem to log this character on, I get the message "world server is down" but I can log on my other characters just fine?

Indeed this is realm related. :)

Q u o t e:
A simple post saying "TECHNICIANS ARE AWARE OF SHADOWSONG ISSUES AND ARE WORKING ON IT" would take 5 seconds to type and stop half of these complaints.

I agree! You'll be able to find this information here:

http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1

Q u o t e:
We are presently aware of ongoing issues affecting multiple realms and will continue to monitor the stability of each throughout the day.

At present, we've identified issues with the following battlegroups:

Reckoning
Cyclone
Ruin
Vindication
Bloodlust
Rampage
Shadowburn
Stormstrike
Nightfall
Whirlwind

For a list of battlegroups and their corresponding realms, but refer to the link listed below or to the next few posts in this thread:

http://www.worldofwarcraft.com/pvp/battlegrounds/battlegroups/

http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=8#148

Q u o t e:
We continue to monitor all battlegroups (and their respective realms) at this time and are addressing complications as they arise. Please know that is a large issue and so may not be immediately resolved.

For those of you just now tuning in, we are currently investigating these battlegroups:

Reckoning
Cyclone
Ruin
Vindication
Bloodlust
Rampage
Shadowburn
Stormstrike
Nightfall
Whirlwind

As Shadowsong is part of battlegroup Reckoning, you'll find it listed here:

http://forums.worldofwarcraft.com/thread.html?topicId=11296526808&sid=1&pageNo=1#1

I apologize that this information was not more readily available, Scale, though I hope it helps. :)

Q u o t e:
no one seems to realize how bad mal ganis has it right now.

We're intimately aware of the latency and stability affecting Mal'Ganis.

These issues are not isolated; on the contrary, reports of severe latency, aborted instances, and stuck characters (et al) are occurring on multiple realms. This, of course, does not cheapen your concern; rather, it should highlight the severity of the situation, as well as our drive to resolve the issue as soon as possible.

This remains our top priority and will continue to be until everything is back in order.

Non-update: This issue remains under investigation. No ETA is yet available; however, should any new information arise, it will be promptly relayed herein.

Thank you so much. :)

Q u o t e:
Can we PLEASE just get an honest answer if you guys expect this to go on tonight like it has almost every other night? Yes it's frustrating not to be able to play, but it multiplies the frustration by 100 when you have hope that things could be back to normal in minutes. Last night those minutes turned into hours before I went to bed in an unhappy mood (to put it lightly).

I know you guys will have it fixed asap and you don't mean for things to be broken, but can you please just give a thumbs up or down on if there is even a chance on things returning to normal this evening?

You mean an honest guess, Bradj, because that is what you are asking.

Do we expect the issues to persist similar to last night? It is very possible.

It is difficult to say for certain though because during the investigation and troubleshooting process it is also possible that we will find a resolution to these issues and the latency, disconnect and instance issues may go away.

As soon as I receive an update I'll let you know. :)

Q u o t e:
still looking to get unstuck from the caverns of time loading screen!!!
taratep
thuderlord

Please submit an in-game petition, Taratep, with the name of the character that is stuck as well as the word "Stuck" in the petition. One of our Game Masters will be along as quickly as possible.

Q u o t e:
Is it possible to get an update on Skullcrusher? The server has been down for over three hours.

Thank you.

It looks like they may have found the issue with Skullcrusher, it looked to be active but wasn't allowing players to log into it. They are attempting to correct that issue now.

Q u o t e:

what about warsong?

Warsong is among the realms that this is happening to. So is Arthas.

Q u o t e:
Do we know anything about Khadgar's lack of any instances?

They are aware of several realms experiencing instance issues and are working to resolve it.

Q u o t e:
Any chance you can get them to check Lightbringer? Its not even showing up in the server list for nearly the past two hours... thanks in advance!

As well as Lightbringer.

I apologize for not having anything more specific, there are several different issues happening across a bunch of different realms.

I've confirmed that our technicians are aware and are addressing them.

Sorry about that, I extended the post count.

Some of you may know there are several realms that are currently offline.

Warsong, Arthas, Draenor, Dunemaul, Lightbringer, Smolderthorn and Skullcrusher.

Our technicians are working to bring these realms back online but we currently do not have an ETA on when that will happen. We understand that this issue is frustrating, we apologize for the delay and thank you for your continued patience.

There was an issue with Kalimdor on the Blackwing Lair realm but it seems to be recovering. If you have a character that is stuck please submit an in-game petition with the name of your character and the word "Stuck" in the petition.

Hey folks, I am out for the night but before I leave I wanted to let you know that our database administrators have been working on the overall issue that has been affecting multiple realms. We hope to have that issue resolved with tonight's maintenance.

With this I hope you can all return to your play realms and enjoy the festivities.

We shall see what tomorrow brings.

Q u o t e:
Any more issues with zoning in to heroics a raids?

There may be. I'll recreate this thread with the present date (10/21) to isolate reports and keep everything centralized. Once it's created, I'll provide a link and lock this post.

That said, we continue to monitor all realms and are working consistently to ensure stability.

Hey all —

Please join us in the new thread for 10/21:

http://forums.worldofwarcraft.com/thread.html?topicId=11296528743&sid=1

Thank you! =)