#0 - Oct. 16, 2008, 11:51 p.m.
If you are still missing a pet or a mount, please submit an in-game petition at your earliest convenience.
Greetings all —
As you are all surely aware, we're very familiar with the issue regarding missing Mounts and Vanity Pets. We're currently working on a resolution which should be executed in the near future. Please remain patient while we address this issue.
For the time being, please hold off on submitting petitions as we may not require you to do so in order to resolve the issue for you. If we do end up needing petitions to be created, we will provide the appropriate update and ask you to submit individual tickets.
As mentioned by Nethaera:
Q u o t e:
It is only conflicting if you don't take into account that the message from Claudiog was posted yesterday. Information does change and the GMs have many issues they are trying to take care of for players. Again, petitioning at this point in time is not necessary since we are working on a process to resolve missing pets and mounts. Should we need players to submit petitions, we'll make sure to let everyone know specifically what they would need to petition on and how the GMs will be able to help them further.
Q u o t e:
During the initial instability, some players experienced a loss of mounts or pets after attempting to add them to the new mount and pet interface. We have since resolved this issue and will continue to replace lost mounts and pets for players who have experienced this problem.
Thank you for your cooperation and understanding.
UPDATE: <6:55PM PDT>
The resolution we have been working on is starting to go through. Please check your in-game mail over the next day or so and you should receive something there.
Of note, some may receive in-game mails immediately, and some may receive them sometime tomorrow. We would like to thank you for your patience in this matter, and hope that everyone's issue is resolved.
Please follow the instructions in the in-game mail that is sent for further assistance if needed.
If you have not yet received an in-game mail, please note that it may take until later this evening to receive it. If you have already received your in-game mail and are missing a couple of pets and/or mounts, please submit an in-game petition regarding the issue.