Mounts and Vanity Pets - UPDATED!

Update:

If you are still missing a pet or a mount, please submit an in-game petition at your earliest convenience.

http://forums.worldofwarcraft.com/thread.html?topicId=11296624105&sid=1&pageNo=1#1

Greetings all —

As you are all surely aware, we're very familiar with the issue regarding missing Mounts and Vanity Pets. We're currently working on a resolution which should be executed in the near future. Please remain patient while we address this issue.

For the time being, please hold off on submitting petitions as we may not require you to do so in order to resolve the issue for you. If we do end up needing petitions to be created, we will provide the appropriate update and ask you to submit individual tickets.

As mentioned by Nethaera:

Q u o t e:
It is only conflicting if you don't take into account that the message from Claudiog was posted yesterday. Information does change and the GMs have many issues they are trying to take care of for players. Again, petitioning at this point in time is not necessary since we are working on a process to resolve missing pets and mounts. Should we need players to submit petitions, we'll make sure to let everyone know specifically what they would need to petition on and how the GMs will be able to help them further.

http://forums.worldofwarcraft.com/thread.html?topicId=11296519866&sid=1&pageNo=6#103

In addition:

Q u o t e:
During the initial instability, some players experienced a loss of mounts or pets after attempting to add them to the new mount and pet interface. We have since resolved this issue and will continue to replace lost mounts and pets for players who have experienced this problem.

http://forums.worldofwarcraft.com/thread.html?topicId=11296519866&sid=1&pageNo=1

Thank you for your cooperation and understanding.

UPDATE: <6:55PM PDT>

The resolution we have been working on is starting to go through. Please check your in-game mail over the next day or so and you should receive something there.

Of note, some may receive in-game mails immediately, and some may receive them sometime tomorrow. We would like to thank you for your patience in this matter, and hope that everyone's issue is resolved.

Please follow the instructions in the in-game mail that is sent for further assistance if needed.


ADDITIONAL INFORMATION

If you have not yet received an in-game mail, please note that it may take until later this evening to receive it. If you have already received your in-game mail and are missing a couple of pets and/or mounts, please submit an in-game petition regarding the issue.

Q u o t e:
Whooops, its the end of the day and its quitting time. Heading home for the evening, maybe we'll have something by tomorrow so stop bothering us! (Whew, lets get to friday so we can ignore them on the weekend, maybe they'll forget by monday!)

I'm still here for... oh... another 7 hours. ^_^

All non-constructive posts will be deleted.

While I do not have any specifics, I do not believe that we will need any information relayed to us on your end to resolve the issue for you.

Hence why we do not need petitions to be placed regarding the issue.

If anything changes regarding that, we'll let you know.

New information has come in regarding the issue and as such the way we're approaching the issue has needed to be altered.

You can leave it up, it's fine; up to you really. You may not receive a response regarding it for a while, however. We hope to have the issue resolved sometime soon.

Q u o t e:
Q: After two days of waiting for my mounts to be returned with no such luck, I went out and purchased an epic flyer and an epic ground, two seperate colors than ones I previously had, is this going to in any way effect Blizzards ability to know what I had and restore it to me?

Purchasing additional mounts will likely not cause any conflicts with our ability to restore what's missing.

Q u o t e:
Q: Any chance of a time table on how long this issue is going to take to resolve or if it even looks like you will resolve it?

I do not have a time frame available.

Q u o t e:
So at this point in time no GM Ticket is necessary for mount/pet retrieval?

At this point in time, that is correct.

Q u o t e:
Can you provide any information on how you will all know exactly what we lost?

Magic. =)

Q u o t e:
It was in sparta. ^.^

Sparta?

This is the Customer Service Forums!

Q u o t e:
Can you elaborate on what the possible solution is?

I've only received word that a resolution is in the works; I do not have any specifics at this time.

Q u o t e:
So I've read this whole thing. My flying mounts are STILL gone, and no reply from my ticket to replace them. .

Q u o t e:
We're currently working on a resolution which should be executed in the near future.

Q u o t e:
Why dont you post something proactive that at least might give us a time frame as to when you might possibly get this resolved?

Because we don't have a time frame?

We can't give you something we don't have, bud.

Update:

The resolution we have been working on is starting to go through. Please check your in-game mail over the next day or so and you should receive something there.

Of note, some may receive in-game mails immediately, and some may receive them sometime tomorrow. We would like to thank you for your patience in this matter, and hope that everyone's issue is resolved.

Please follow the instructions in the in-game mail that is sent for further assistance if needed.

Q u o t e:
Sry for caps! It was the only way to express my relief :)

No problem. =)

I'm just happy that we could get this resolved for everyone. ^_^

Q u o t e:
Rey darlin' - those of us who didn't touch small pets or mounts.... are we okay now to go about that whole business?

Should be good to go. =)

Q u o t e:
Could we get some reassurance that even if the mail isn't here yet we can be sure the mail will be here tomorrow?

Q u o t e:
Of note, some may receive in-game mails immediately, and some may receive them sometime tomorrow.

Q u o t e:
If they are not here by tomorrow then what do we do?

Why don't we wait until something needs to be done before we attempt to resolve something that hasn't yet happened?

Q u o t e:
Thanks to everyone at Blizzard, is there any where we can send in praise emails of thanks or something like that? I'd like to show my appreciation to Blizzard for getting this solved!

WoWGMFeedback-US@Blizzard.com for our Game Master staff.

WoWCMFeedback@Blizzard.com for our Community staff.

And umm... you can feel free to include whoever else you'd like to thank in there. ^_^

You should not need to submit a petition.

If we need you to do so, we'll let you know.

I'm going to reiterate this:

Before asking questions regarding the resolution — as I'm hoping, and as it should be that there are no issues with this — can we please wait until you receive your in-game mail?

It is likely going to take some time for everyone to receive theirs, but everyone should be good to go by tomorrow.

Q u o t e:
You've done enough. Go take the rest of the night off.

I appreciate the sentiment, but I'll be here for a few more hours. ;)

Q u o t e:
And is there any chance there will be a Reythur pet in the game :3? lol

There is a "Lil' Smoky"; while not me per se, it should suffice. ;)

You can do whatever you want with them, Mauserd.

As you were not required to purchase another mount — albeit it did allow ease of travel — we'll likely be unable to provide reimbursement for any mounts you happened to purchase.

If you can already summon them, you can go ahead and delete them.

Q u o t e:
I'm confused, replace mounts without personal GM intervention?

Yup.

Magic!

Q u o t e:
If this is true I must say that i am still missing my entire Companions bar in my pets tab. The mounts are there and work fine, but my entire Companions tab is nonexistent.

From the Update:

Q u o t e:
Of note, some may receive in-game mails immediately, and some may receive them sometime tomorrow.

Q u o t e:
You can't keep my Mojo Reythur! I miss my frog :(

But I lubs him. =(

Q u o t e:
May I ask will will also get the mounts/pets we deleted along time ago. Like i deleted my level 40 Ram way back when Pre-BC.?

Probably not.

It's still the 16th in PDT, which is the time that we base things off of.

Q u o t e:
You better have poked some holes in the box for Mr Wiggles to breathe though or there will be hell to pay!

Breathe? What's that*?





*Reythur is not liable for any deaths of pets or mounts while they travel through the mail service.

Q u o t e:
Am I doing it right?

Nope.

Q u o t e:
Has anyone received their mail yet?

Some have, yes.

It's going to be a slow moving process as everyone that is missing things is going to get a mail... and well... there's a lot. ^_^

Q u o t e:
I want my ooze

If you already received your in-game mail, please follow the directions in it for further assistance.

Q u o t e:
Can you give us an estimate of how many people were affected by this?

I don't have any numbers, no.

Q u o t e:
Do you foresee that being an issue?

Not really. Someone will inform you if otherwise.

Q u o t e:
He has my Mojo keeping him company too :(

*pets Mojo*

*runs away with Mojo*

...

On a serious note, I would like to thank you guys for your kind words and understanding regarding the matter. As I've said before, I'm just happy we were able to fix the issue for you folks. =)

Q u o t e:
What sort of language will be in the in-game "magic" email? Any help would be appreciated.

It will more than likely be in "English." >.>

The in-game mail will contain your pets and mounts.

Buying a different mount than the ones you had before wouldn't cause an issue.

Q u o t e:
or could it be like.. I get one 3 mounts today and the other 15 tomorrow?

You should get one in-game mail.

Q u o t e:
Wow i just got an in game mail giving me all but 2 pets back

Cool. =)

Q u o t e:
Rey,



<3<3<3

Oh my!

Q u o t e:


Rey can I ride you until my mount comes :(

=O

As a side note folks, I'm taking off for the evening.

Please keep us posted if you encounter any issues with this resolution.

If you happen to be missing something when you get your in-game mail, please follow the instructions that are in the in-game mail for further assistance. =)

Mails are going out staggered folks, if you haven't received one yet don't panic.

This will probably continue through the morning tommorrow.

Once we know all have been run we'll let you know and also have instructions on any further work that may be needed (if applicable).

Hey folks,

Sorry for the delayed response — again! :( — but, if you haven't yet received your in-game mail, I'm going to have to ask you to remain patient.

It is just going to take a while for everyone to receive their mails. =)

Busy day at the post office. ;)

Q u o t e:
Thank you Blizz for working to get everything restored and not sweeping it under the rug!

!

*slowly puts away the broom*

What? There's nothing to see here!

>.>

Glad we could help. =)

Q u o t e:
kinda annoyed they would just send mounts/pets even though you never lost any. Not knowing accidently deleted a boe one. thanks a lot blizz

You have my apologies that we attempted to correct the issue for everyone; even if they didn't submit a petition.

The unfortunate side effect is that some folks will likely receive a mail even if they never experienced the issue.

Have your friend submit an in-game petition, Pharmacy.

Q u o t e:
i have not recieved my pets, but i keep getting gm messages saying the issue has been resolved then my ticket is closed, but i have nno mounts, can you look into thi please

This issue is not being initially addressed via in-game petitions per se.

You will need to remain patient while the mails are sent out.

Q u o t e:
Should I resubmit it tonight when I get home, or will they be able to restore my last missing pet without me being online?

You do not need to be online.

Q u o t e:
Is it safe to assume that I need to wait to transfer her to another server until after her rares and mount have been restored?

That does make things a lot easier for us to address. =)

Q u o t e:
Reythur! You gave Mojo back, yay!

He got away from me. =(

Q u o t e:
how long are we supposed to wait i am the only one in my guild that has not been addressed and the gm's tell me i have

It is possible that it may take until later tonight to complete.

If you are missing any mounts and/or pets from the In-Game mail that was sent, please submit an in-game petition.

Q u o t e:
So do I just delete those since I already know them?

If you want.

If you have not yet received an in-game mail, please note that it may take until later this evening to receive it. If you have already received your in-game mail, please submit an in-game petition regarding the issue.

Folks, if you're going to post here... please read what's already been posted. =/

Q u o t e:
still no mounts, yet i have had another of my gm tickets deleted, can someone please do something, it is beyond patiance when people are saying i have been helped when i clearly have not

If you have not yet received an in-game mail, please note that it may take until later this evening to receive it. If you have already received your in-game mail, please submit an in-game petition regarding the issue.

No, you received an in-game mail that said "you WILL receive"; not that you have.

Patience.

And only one of your petitions was closed by our staff. You still have one waiting to be addressed.

Q u o t e:
A petition has been sent, but still no response to it.

If you've not yet receive the in-game mail, then we will be unable to assist via a petition.

As I've mentioned, it may take some time for everyone to receive the mail.