#10 - Oct. 18, 2008, 1:13 a.m.
If the files themselves don't seem to be corrupt, then we need to know why they're being read as such. Memory issues, other software, and viruses would be some things to come to mind.
Memory Tests We are tentatively recommending users try memory scan utilities such as the Windows Memory Diagnostic, available directly from Microsoft:
http://oca.microsoft.com/en/windiag.asp Here are a couple alternative scanners that are easier to use, but may be somewhat less reliable:
http://www.memtest86.com/ http://hcidesign.com/memtest/ If you're using Windows Vista, it has a built-in memory test:
http://us.blizzard.com/support/article/21056 Virus Scans Please try Trojan Remover from:
http://www.simplysup.com/tremover/download.html We have received reports that Fix Wareout may also be able to detect and remove malware. You may download this security program from:
http://downloads.subratam.org/Fixwareout.exe Another good anti-virus program to try is Kaspersky Anti-Virus:
http://www.kapersky.com For additional information and links to some anti-virus software please visit our Computer Security page:
http://www.blizzard.com/support/wow/?id=asi0462p Selective Startup Please startup your computer with a Selective Startup through your System Configuration Utility. To do this, please go through the following steps:
-Click on Start, then Run (or for Windows Vista, hold down the Windows key and press R)
-Type in "msconfig" and press Enter
-On the General tab, click on third option down (Selective Startup)
-Then unfill the fourth box below (Load Startup Items)
-Next, in the Services tab, check "Hide All Microsoft Services"
-Then click on Disable All
-Click on OK and restart your system
After your computer restarts, click on Do not show this message when Windows starts up, then OK.
Remember that you may re-select Normal Startup afterwards to remove the changes.
