#8 - June 22, 2007, 5:38 p.m.
We do our best to minimize the impact that downtime has and also try to give as much advance notice as possible. When we choose a time, it's generally when the least amount of people are playing. Unfortunately, no matter what time we choose, someone is going to be inconvenienced. We have to take into consideration what that most appropriate time is, how many people it will affect, and how much time it's going to take.
Things happen with patches (and more importantly data) and as much as we try to minimize these types of issues, they can and will occur. It doesn't mean that we aren't doing everything we can to make resolutions as speedy as possible though.
I don't want this to become another nationalistic thread so I'd appreciate if people would please refrain. We've seen enough displaced venom toward people this morning and it's completely inappropriate.