Blizzcon Polar Bear.

If you could try resetting your interface and retrying this for me friend - would be appreciated.

We see the 'too long' issue in Booty Bay sometimes with Lando, that's almost always an interface issue.

Let us know if that helps.

If the issue is the code seems 'too long' - reset UI usually works.

There may be other issues with this today, but that normally resolves that particular one - we see that in Booty Bay with Lando quite often.

Q u o t e:



So I can assume that the polar bear mount comes from the TCG vendor in Booty Bay?

No, the bear mount redeemers are in IF and Org.

If you are having the 'too long' code issue, try to reset your interface.

If you redeemed the code (are using the correct NPC) and didn't get your bear (many are reporting getting disconnected at turnin) - go ahead and submit a petition on that.

Q u o t e:


i submitted a ticket for that (disconnected first time i used the code) and i got the following in response as an email:



can that be correct? contacting upper deck?

In this case - no, unfortunately it's not. Very sorry about that.

I'm having this gone over again, so you shouldn't have to submit another petition.

Again, I do apologize for the confusion on our part. You should hear back fairly soon on this - by morning at least.

Thank you for bringing this to our attention.

Aye, these will need escalated - and it might be quite some time.

Just don't close your petition. Our specialists work 24/7 - they are trying to get to everyone just as quickly as possible.

Q u o t e:


Can you possibly hook me up with a response for my escalated ticket? I've been waiting since 9pm PST. I wanna go to sleep T.T

I know you're busy, but my heart is aching for my murky bear.

Won't you please? I will love you forever!

Just leave your petition open, it won't be lost. There is no reason to need to stay online for this friend.

It may take hours - sometimes even days for an escalation to be worked...as long as you see that ticket icon, you'll know you are in queue.

Q u o t e:
To a Blue:

Is it possible that our mounts are permanently lost? Or will they eventually be able to be retrieved?

No friend.

It may take GM intervention - but they aren't gone for good.

Let's start a new thread for new issues guys.

This one is a little moldy :)