#6 - Oct. 15, 2008, 6:46 a.m.
Very sorry about this folks, I know this is very inconvenient.
The good news is this is actually known - and they are working on it.
Right this moment, any levels gained after the patch should be fine to grant, but we are aware that levels gained prior to the patch are having an issue being awarded.
We'll try to keep you updated on this, but it may be awhile before we get any word back.